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“city hotel in busy city”

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Grand Swiss-Belhotel Medan
Ranked #6 of 76 Hotels in Medan
Certificate of Excellence
Reviewed August 7, 2013

the grand swiss is located in the middle of busy streets and shops. it is a recommended stop or start, but nothing for staying longer than 2 nights. the room was clean and the service friendly. it provided everything you would expect as western traveller.

  • Stayed: August 2013
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Thank swissmadetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded August 13, 2013

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We sincerely appreciate you taking the time to post your experience on TripAdvisor during your recent visit to Medan.
We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.

We hope we will have the pleasure of welcoming you again soon in Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 - 435 of 773 reviews

Reviewed August 6, 2013

located at middle of medan, in a very busy district.
check-in and out no problem
nice bed, but expected bigger tv screen
Hotel room was ok, spacious bathroom
breakfast have a lot of choice.
It join together with mal

  • Stayed: May 2013, traveled solo
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Thank Dyzal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded August 9, 2013

Dear Valued Guest,
Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for taking the time to post your experience during your stay at Grand Swiss-Belhotel Medan, we are delighted to hear that you enjoy your stay with us.

We thank you very much for your patronage and look forward to having you back with us soon at Grand Swiss-Belhotel Medan.

Best regards,
Management of Grand Swiss-Belhotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2013

After reading glowing reviews of this hotel on this website I decided to book our over night stay at this hotel for my family. I did an internet booking for two adults and two children aged 4 and 9 and asked them to confirm the number of people after being sent the cost, which was $154 US dollars, our booking was confirmed for 4 people. When we arrived we only had one King size bed in our room and we were told that to get one extra single bed set up in our room it would cost 300,0000 rupiah, after 13 hours of travel we were not going to argue and assumed they had made a mistake, which we could sort out when we checked out the following morning. After much arguing the Reception Manager agreed to cut the extra bed price by 50% . I don't understand how a quoted price for 4 people only allows for bedding for two on arrival. the hotel is beautiful but I wont be staying again.

Room Tip: If you pay for four people you may only get one bed.
See more room tips
  • Stayed: August 2013, traveled with family
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Thank BeckM393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded August 9, 2013

Dear Valued Guest,
Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for taking your valuable time to inform us of the difficulties you have encountered during your recent stay with us. It is with sincere regret that we note your dissatisfaction with our service.

We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times.

We hope that you will give us the opportunity of welcoming you again in Grand Swiss-Belhotel Medan. In the meantime, we remain at your disposal should you require any further assistance.

Best Regards,
Management of Grand Swiss-Belhotel Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

Since I first stayed here, I always choose this hotel when I visit Medan. It is located in a superblock complex consisting of 3 apartment towers, 1 hotel, and a shopping mall.

First, the staff is very helpful, courteous, and polite. it is great to do business with them.

Second, I love the guest room. The bed is so comfy, I often found it difficult to get up in the morning. The interior is modern, and the bathroom is luxurious.

Third, the breakfast buffet. The food is so good, stopping to eat is a challenge. And the coffee is freshly brewed! Yay!

Fourth, the proximity to a shopping mall. It is easy to get whatever you need in the mall. There is even a Garuda Indonesia office there where you can do city check in.

Fifth, the spa. I think I have tried almost all the facilities in the spa, and I found them to be great!

Unfortunately during my last visit, I found some disheartening facts about the hotel.

One, the bathroom is not so well cleaned that moss (or mold) grew in the corner of the shower.
Two, the spa, which was used to be great with gym, swimming pool, jacuzzi, sauna and steam room, now began to fall into disrepair. One of the two treadmills was broken.
Third, the swimming pool began to be too crowded for an enjoyable afternoon swim.

I still hope to stay in the hotel on my next visit to the city.

Room Tip: Ask for a room with corner window. The night view is fantastic!
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  • Stayed: April 2013, traveled on business
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Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded August 2, 2013

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation choice in Medan.

We are very pleased to read that you enjoyed and taken pleasure in the room, food, the spa and our Cambridge Mall. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. Our aim and intent is to ensure all employees are totally customer-focused and all guest concerns and requests are handled quickly and efficiently.

We regret that the cleanliness in the bathroom on your last visit did not meet your expectations. Your remark has been carefully noted and we can assure you that the necessary steps have been take to avoid such inconvenience in the future. The treadmill has been replaced.

We thank you very much for your patronage and look forward to having you back with us at Grand Swiss-Belhotel Medan.

Best regards,
Management of Grand Swiss-Belhotel Medan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

-Beautiful and Clean hotel with great location-inside the city
-Wonderful and delicious breakfast
-Wireless available in room and loby/public area
-Good Service
-Worth staying
-will come back again in the future
-There is a tight security check before enter hotel

  • Stayed: July 2013, traveled as a couple
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1  Thank ceyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded July 26, 2013

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Grand Swiss-Belhotel Medan.

We are very pleased to read that you had an excellent stay with us. It is gratifying to read that you particularly value our hotel, room, facilities, services and found the location to be convenient for your needs. It is encouraging as our guest's satisfaction is our primary concern.

We thank you very much for your patronage and look forward to having you back with us at Grand Swiss-Belhotel Medan.

Best regards,
Management of Grand Swiss-Belhotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

Handy location, very clean tidy and efficient.
Rooms really nice, after a week in the jungle it was a welcome sight.
Small things though wifi is unreliable. We were on 17th floor and it kept dropping... Not to impressed with that.
Great spot for a walk around to get the feel of the district
Would stay again

Stayed: July 2013, traveled as a couple
Thank Derrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded July 26, 2013

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!
We sincerely appreciate you taking the time to inform us of your recent experience in Grand Swiss-Belhotel Medan.

We are most concerned with the satisfaction of our guests and your feedback regarding Wi-Fi connection is of great value to us to improve the quality.
Thank you for your review and we are glad to read that you would return. We will work to exceed your expectations.

Best Regards,
Management of Grand Swiss-Belhotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013 via mobile

15 mins from airport and right next to a mall which is useful for eating and shopping. nice bar on top floor which panoramic vistas of medan. Bell boys are efficient and quick in getting taxis.
disappointed with the view as I was on high floor but had a miniature window which did not justify the point of being on a high floor. swimming pool was scruffy although looked about right for a 4 star (did not look inviting just was a normal small swimming pool).

would come here again as I know what to expect and I like the location.

  • Stayed: June 2013
    • Value
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    • Rooms
    • Cleanliness
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Thank calum a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this reviewResponded July 12, 2013

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan

It has been our great pleasure to welcome you at Grand Swiss-Belhotel Medan and thank you for sharing your feelings about your stay with us.

We are pleased to read that you enjoyed your stay with us, and particularly value facilities and our Music Lounge & Bar called The View at 26th Floor.

We hope we will have the pleasure of welcoming you again soon in Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Swiss-Belhotel Medan

Address: Jl. S. Parman no. 217, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Medan
#3 Spa Hotel in Medan
#5 Luxury Hotel in Medan
Price Range: $56 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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