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“Probably the best in Medan”

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Grand Swiss-Belhotel Medan
Ranked #5 of 72 Hotels in Medan
Certificate of Excellence
Singapore, Singapore
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Probably the best in Medan”
Reviewed February 27, 2013

Prior to my trip, I made transfer arrangements with the hotel. The service was professional and the price is extremely reasonable. When I arrived at Medan airport, the staff pick me up without any hassles.

Upon reaching the hotel, I checked in easily, without fuss. The staff provided me with two room keys without me requesting for it, as well as free 48hrs internet usage.

The room was cosy but i took a while to find the lamp switches...hence the room was pitched dark for a while. Probably a corner light from ceiling would help. Bedsheets and pillows were clean, to my delight.

The toilet was spacious....and I love it. I spent sometime in the bathtub. Toiletries were great. Tissue papers plenty (unlike those hotels i visited earlier). There were also two complimentary bottles of mineral water. Fantastic really.

The only grips I have are:
1. There was no slippers provided. This was quite a surprise missing item for a great hotel.
2. The corner of the room was somewhat dark even with the bed lamps switched on. A small ceiling LED light will make the room even more cosy
3. The lifts might not be sufficient to handle the load. I had waited quite a while for the lift, and worse, it stopped at every level (I stayed on the 18th)...so you could imagine how long it took me to reach the lobby from my level.

Breakfast was ok. The restaurant was spacious and the buffet spread laid out nicely. However, the selection was somewhat lesser than expected. In addition, no staff actually came to ask if I would like to have coffee or tea. Probably everything was self-service?

When clearing my plates, they removed my fork and spoon and I had to ask for them again. Perhaps the restaurant should consider placing the utensils at the food spread so that we could get it at the same time when going for our next rounds.

Overall, I would certainly come back to stay in this hotel the next time i visit Medan.
Hope that the restaurant would be better.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HoteLExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, March 3, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to Grand Swiss-Belhotel Medan.

We are very pleased to read that you appreciated the assistance of our staff and enjoyed your visit in our hotel.

It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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710 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Jakarta, Indonesia
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 14, 2013 via mobile

This is the first time ever that i felt being over-powered by the rooms ;)
I booked the deluxe room, and got the room at the corner, which gaveme a very transparant looks of the surrounding. All left sides wall made from glass,as if like u are sleeping in the open air under the sky.

The bathroom was huge, have seperate toilets, shower and tubs. Breakfast area is not as big as supposed to be though...
Nevertheless the location and also the conencting door to the shopping mall was avery plus point.
I will surely be back here again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ILMO-Mrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, February 14, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing our hotel as your preferred accomodation during your recent visit to Medan.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
europa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 13, 2013

Just stayed at the Grand Swiss-Belhotel Medan
on February..

The price is NOT the same value as the rooms

Rooms are small with very bad smell and secondhand
furnitues and some rooms have no windoes

the walls are very thin so you can hear everything
from your neighbor

Then I come to the bathroom - the toilet is ok
BUT the towels was very bad and smell very old
so my clothes still smell like the room.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EuropaLund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, February 14, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. On behalf of Grand Swiss-Belhotel Medan, please accept our deepest apologies for the inconvenience you were caused during your stay with us.

Your remark has been carefully noted and We can assure you that the necesssary steps have been taken to avoid such inconvenience in the future.

We hope you will give us the opportunity of welcoming you again in Grand Swiss-Belhotel Medan. In the meantime, We remain at your disposal should you require any further assistance.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
clevedon
Level Contributor
82 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 5, 2013

Stayed here for buisness as booked by a local. Rooms very good and the staff were very good, but not too confident with English.

Facilities good and wifi worked throughout the hotel. Used the hotel restaurant and bar and all very good service and choice, though quite expensive for the location.

Room Tip: Higher floor the better!!
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CliveB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, February 6, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

It has been our great pleasure to welcome you at Grand Swiss-Belhotel Medan and thank you for sharing your feelings about your stay with us.
We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.

We hope we will have the pleasure of welcoming you again soon in Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Douglas, Australia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 2, 2013

I arrived from KL in the morning and not expecting the room to be available but not feeling all that well I headed straight to the hotel intending on dropping off my luggage and going for a wander. The lovely young lady on the desk took pity on me and directed me into the lounge with a cool drink while she organised me a room. After a nap I went downstairs and organised transport to Bukit Lawang the following day.
Because of the professionalism and the assistance the staff extended I decided to use the hotel for my final night in Sumatera and didn't regret the choice.
I would stay here again without a qualm.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobynS1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, February 6, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Trip Advisor.

We are very pleased that you appreciated the assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we all looking forward to welcoming you again soon to Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2013

I'm went there for business trip for 2 days.
The location is very strategic in downtown Medan area and the hotel connected with shopping mall, so its make easier to buy something. The room is big enough for 1 person, very clean and staff very helpfull. Will recommend for others travellers, for business and family holiday.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dhanupras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, February 6, 2013
Warmest Greetings from Grand Swiss Belhotel Medan!

We would like to thank you for choosing to stay with us during your visit to Medan and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on our service are most gratifying and will be shared with the whole team.

We hope we will have the pleasure of welcoming you again.

Best Regards,
Management of Grand Swiss Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2013

Overall is perfect but one thing need a little bit improve on food (breakfast). Almost the same menu.

Second is room facility, some is old or tear. Example like window curtains very difficult to move.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OoiCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, General Manager at Grand Swiss-Belhotel Medan, responded to this review, January 27, 2013
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We sincerely appreciate you taking the time to give your comment on Trip Advisor during your recent stay at Grand Swiss-Belhotel Medan.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We hope we will have the pleasure of welcoming you again soon at Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Swiss-Belhotel Medan

Property: Grand Swiss-Belhotel Medan
Address: Jl. S. Parman 217, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Medan
#3 Spa Hotel in Medan
#3 Business Hotel in Medan
#4 Luxury Hotel in Medan
#7 Best Value Hotel in Medan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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