Been in this hotel a few times and it certainly is, in my opinion, the best place to stay in Medan. The location is excellent, directly linked to Cambridge Square mall and if that isn't adequate, the popular Sun Plaza is just minutes walk away. The staff is friendly, the room facilities is up to mark for a hotel of this class, and the service is great.
Some negatives I have would be: -
- The walk-in rate is far too high (as a business traveller I don't get the luxury of booking online or in advanced).
- The service delivery is a bit inconsistent. Sometimes I check in and get a welcome drink, sometimes I don't. Once, I checked in rather late in the evening and they were out of Internet Wireless Passwords and asked me to come back later. Really?
- Also, I don't understand the need for me to sign off on a no-smoking-otherwise-we-fine-you clause on my check-in slip when I have specifically requested a non-smoking floor. I suppose it's policy, but it seems redundant to me.
Still, by far, the best place to stay in Medan.More
- Free Wifi
- Free Parking