Front desk had very standard services that they can provide for 5star hotels...I had to complaint first to front office manager before I got two room nearby my children room or connecting room...because when on the beginning i told them that I will stay with my baby and two children below 12 years old.
Actually I want to stay two nights but because i was unsatisfied with the service so i had early check out and move to other hotels.
The next day I just realize that i had missing my short pant in this hotel and i was check to the hotel in the morning and Housekeeper said they found out my short and i can take directly after in the front desk. But three hour after my phone call, I just came to the front desk then had to wait another 30 minutes once my flight schedule was so tight.
I had to rush to the airport then...unbelievable...please improve your services to every guests without exception.
- Official Description (provided by the hotel):
- Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more less
- Reservation Options:
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- Also Known As:
- Grand Swiss-Belhotel Medan Hotel Medan