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“Very nice hotel in a rubbish city!” 4 of 5 bubbles
Review of Grand Swiss-Belhotel Medan

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Grand Swiss-Belhotel Medan
Ranked #4 of 69 Hotels in Medan
London, United Kingdom
Level Contributor
244 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Very nice hotel in a rubbish city!”
4 of 5 bubbles Reviewed April 13, 2012

A smart, clean and polite hotel with a nice bar/restaurant on the top floor and very spacious rooms.
Only problem was when trying to use the pool, it was full of kids running around (so went to the bar which was completely empty)
Although it was a lovely stay, I preferred my previous stay in Medan (from a "value for money" point of view) when I stayed in the Belinn-Swiss hotel

  • Stayed January 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JamesF_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, April 20, 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing our hotel as your accommodation choice during your visit to Medan. And we sincerely appreciate you taking the time to give us your feedback.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.

Best Regards,
Management of Grand Swiss Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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684 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
KL, Malaysia
Level Contributor
461 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
5 of 5 bubbles Reviewed March 27, 2012

Travelling over a weekend, we stayed here for 2 nights in lieu of making the drive to Lake Toba.

The service was excellent, from check-in, to housekeeping, to room service, concierge and driver services.

The room was gorgeously comfortable, especially given the price. The entire hotel was flawlessly clean and we definitely enjoyed a good soak in the tub that came with the room. The linen was crisp, and the bed & mounds of pillows made for excellent sleep.

The breakfast buffet was also quite excellent. And the fact that the hotel is attached to the Cambridge Mall made it very convenient indeed, as there was a supermarket, a pharmacy, several cafes and restaurants for alternative food options.

We ate at the rooftop restaurant on our second evening there. The ambience and views were great, but the food was underwhelmingly disappointing, especially at the prices they charge. I'd definitely recommend you give this a miss entirely (go to the lounge one floor down instead to enjoy a drink or two over the same magnificent views) and eat out instead. The street food in Medan (short 5mins walk from hotel to Jl Pagaruyung) is cheap and awesome.

Location-wise, the hotel is pretty fantastic too. There are several good restaurants within walking distance, and it is very easy to catch a cab for going to places too far to walk to.

All in all, thumbs up for the Swiss-Belhotel!

  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IshDewyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, April 1, 2012
Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We thank you for your continued support and hope we will have the pleasure of serving you and your family again soon.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
77 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 23, 2012

Stayed 2 nights at the hotel. Really like the location of the hotel...along side a mall which has some nice coffee places. Because of the mall, the entry and parking for the hotel is not the most convenient.
The buffet breakfast spread was good. The bar / lounge on the top floor has a very good view and recommended for an evening drink.
The rooms are nice and modern...though found it a bit difficult to manage the AC on the first night. 2nd night was better.
Do not mind staying there again.

Room Tip: Ask for a room on the higher floor
See more room tips
  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BornTraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, Manager at Grand Swiss-Belhotel Medan, responded to this review, March 27, 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing our hotel as your accommodation choice during your visit to Medan and we sincerely appreciate you taking the time to give us your feedback.
We are pleased to notice that you had an enjoyable stay in our hotel.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 1, 2012

I stayed for one day, prior to leaving for Jakarta and was pleasantly surprised. Most of the reviews here are accurate, so I'll compare my stay to the recent stay I had at the Marriott.  

- Location: Grand Swiss was the winner. It's in the middle of Medan, for better or worse, but that means that you can easily access the key sites either by walking or a quick taxi ride. The property is also connected to an upscale mall (Cambridge), which made it easy for me to stock up on a few items before the next leg of my trip. There's also a Garuda Airlines booking office in the basement of the hotel, which was perfect, since I needed to book a flight. 
- Rooms: Marriott wins, but Grand Swiss comes close. I got a last minute deal, which made the room a steal. It was not as luxurious as the Marriott deluxe, but it was very clean and well laid out. There was a safe, a minibar, coffee/tea making facilities, a nice sized flat panel TV, and really comfy bed. However, no bathrobe and the wallpaper was bubbling up in places. I could also hear the music from The View, their lounge on the 26th floor from my room on the 18th floor. It stopped at 11pm, but it might be worth it to ask for a room on a lower floor. 
- Bathrooms: Tied. Grand Swiss' bathroom seemed identical to the Marriott down to the Toto fixtures and rain shower. Everything was very clean and the floor to ceiling windows made it appear much larger. Toiletries were also nice and I loved that they provided lotion. 
- Restaurants: Grand Swiss wins. I tried the Edge on the top floor and liked my food and the service was prompt and very accommodating. They had a good array of expensive to moderate dishes and a decent selection of hard liquor. The fresh fruit juices were delicious. The breakfast served on the 1st floor came with the cost of the room and was excellent in both variety and taste. 
- Service: No question, Grand Swiss wins. I had put off a lot of the logistics of the next leg of my trip, so required assistance from both the concierge and front desk. Everyone I spoke with was friendly and efficient with many of the staff able to speak English fairly well, which saved me from butchering their language. 

Overall, I preferred Grand Swiss to the Marriott due to its location and quality of service. 

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AppleBiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, Management at Grand Swiss-Belhotel Medan, responded to this review, March 2, 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for choosing Grand Swiss-Belhotel Medan as your preferred accommodation during your visit to Medan, and for sharing your kind appreciation with us!

We are pleased to read that you enjoyed your stay with us, and particularly value our room, buffet breakfast, and our roof-top restaurant called as The Edge. Your comment on the service provided by our staff is most gratifying. It is encouraging as our guest's satisfaction is our primary concern.

Thank you for your kind patronage, and we hope to have the pleasure of welcoming you again at Grand Swiss-Belhotel Medan during your next visit to Medan!

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
200 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed February 27, 2012

Clean, big, freewifi, next to the mall, nice breakfast made the hotel a good choice to stay while you are in medan.

  • Stayed June 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank InlyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, Management at Grand Swiss-Belhotel Medan, responded to this review, February 28, 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for choosing to stay with us during your visit to Medan.

We are very pleased to read that you appreciated the room and facilities that we offered and enjoyed your visit in our hotel.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Grand Swiss-Belhotel Medan during your next visit to Medan.

Best Regards,
Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 27, 2012

Enjoyed the short weekend stay 24-26th Feb. Room views were great on 18th floor, night view is breath-taking. Clean and presentable hotel, with choices of shoping and meals with adjorning mall. Good breakfast spread and night entertainement (a couple of group performances) were pleasantly entertaining. Easy to get there and travel around in medan was easy from the hotel as well - good location. Only flaw was the hiccup in check in via agoda, where the reception staff could have been more helpful. Love the idea that the hotel is non-smoking. Annoyance was the security check at entrance but suppose that's needed :(

Room Tip: Chose the ones on the top floor 18-26th. Nice view and you can sleep with the curtains drawn to enj...
See more room tips
  • Stayed February 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rin7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, Management at Grand Swiss-Belhotel Medan, responded to this review, February 28, 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We are very pleased to read that you enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday
Your remarks has been carefully noted and we assure you that the necessary steps have been taken to avoid any inconvenience in the future.

We all look forward to welcoming you again on your next visit to Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed February 27, 2012

The hotel is very close to the airport and attached to a shopping mall, which makes life very convenient. The staff ist helpful, rooms are big and nice and breakfast offers you all you need. As Medan is one of the ugliest towns I have ever seen, the hotel is perfect for guests who want to stay in a quiet and developed oasis.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank HerrBecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSBM, Management at Grand Swiss-Belhotel Medan, responded to this review, February 28, 2012
Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan...!

Thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Grand Swiss-Belhotel Medan.

Best Regards,
Management of Grand Swiss-Belhotel Medan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Swiss-Belhotel Medan

Property: Grand Swiss-Belhotel Medan
Address: Jl. S. Parman 217, Medan 20112, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Medan
#3 Luxury Hotel in Medan
#3 Family Hotel in Medan
#3 Business Hotel in Medan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Swiss-Belhotel Medan 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Grand Swiss-Belhotel Medan is the first multi-facility complex of our kind to grace Medan, the capital city of North Sumatra. As the first 5 star international business hotel here, we are conveniently located right next to the Cambridge Condominiums and Shopping Mall.We offer 242 rooms and suites that feature a sleek and modern design, and are outfitted with a marvelous range of amenities to make sure that your stay with us in Medan is the most comfortable it can possibly be. ... more   less 
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Also Known As:
Grand Swiss-Belhotel Medan Hotel Medan

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