We stayed here twice, as we arrived, then left for Lake Toba, and returned again for another 2 nights. Very nice airy hotel. A few problems with communication as the staff say they understand, but they didn't always - no problem, but they should say so, so I can try to explain again instead of thinking my requests had been dealt with.
Maintenance of the rooms is lacking a little, chipped woodwork, stained carpets, large marks on curtains and bed decoration - not a great first impression. Overall a nice room though, with a modern bathroom and an excellent bed, it was super comfy, and my husband who usually wakes with a bad back had no problems.
We booked the business package with wifi, breakfast and 6 pieced of laundry each included daily. Laundry service was super-fast, however we had 2 shirts ruined - burned with the iron! Breakfast is with beef bacon, chicken sausages etc. due to muslim religion and therefore not eating pork. Huge variety of breakfast though, albeit things like noodles, curry etc. Hotel is well situated, just a few minutes walk from the shopping mall and centre. However, it is soooo hot, it's much nicer to take a taxi or a Becak wherever you go. Minimum charge for taxi was 25000idr, roughly 2€, but lasts a while. We went to the mosque and palace and had the taxi on standy whilst we looked around, he then took us to the shopping mall, all for the cost of 50,000idr (5€). Back to the hotel review: Very nice pool, but the sun is only on it in the morning, so no relaxing in the sun in the afternoon. My husband said the fitness centre was very nice, too. There are sauna and steam rooms in each changing area, so no possibility of sitting in them with your husband/wife. Overall, a nice place, but starting to look a little tired around the edges. Still a good 4 star though, but I wouldn't say a 5 star.
- Official Description (provided by the hotel):
- The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more less
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