We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good 4star but not 5”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
JW Marriott Hotel Medan
Ranked #1 of 72 Hotels in Medan
Certificate of Excellence
Cologne, Germany
Level 5 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good 4star but not 5”
Reviewed May 5, 2012

We stayed here twice, as we arrived, then left for Lake Toba, and returned again for another 2 nights. Very nice airy hotel. A few problems with communication as the staff say they understand, but they didn't always - no problem, but they should say so, so I can try to explain again instead of thinking my requests had been dealt with.
Maintenance of the rooms is lacking a little, chipped woodwork, stained carpets, large marks on curtains and bed decoration - not a great first impression. Overall a nice room though, with a modern bathroom and an excellent bed, it was super comfy, and my husband who usually wakes with a bad back had no problems.
We booked the business package with wifi, breakfast and 6 pieced of laundry each included daily. Laundry service was super-fast, however we had 2 shirts ruined - burned with the iron! Breakfast is with beef bacon, chicken sausages etc. due to muslim religion and therefore not eating pork. Huge variety of breakfast though, albeit things like noodles, curry etc. Hotel is well situated, just a few minutes walk from the shopping mall and centre. However, it is soooo hot, it's much nicer to take a taxi or a Becak wherever you go. Minimum charge for taxi was 25000idr, roughly 2€, but lasts a while. We went to the mosque and palace and had the taxi on standy whilst we looked around, he then took us to the shopping mall, all for the cost of 50,000idr (5€). Back to the hotel review: Very nice pool, but the sun is only on it in the morning, so no relaxing in the sun in the afternoon. My husband said the fitness centre was very nice, too. There are sauna and steam rooms in each changing area, so no possibility of sitting in them with your husband/wife. Overall, a nice place, but starting to look a little tired around the edges. Still a good 4 star though, but I wouldn't say a 5 star.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntoinetteKerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

970 reviews from our community

Traveler rating
    514
    333
    82
    29
    12
See reviews for
187
149
67
375
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Singapore
Level 5 Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 24, 2012

Tagged along with hubby on his work trip to Medan for a short break. The security of this hotel is tight. I wanted to take a picture of the lobby and main door area but was asked politely not to take any photos by the security guard. We were given a high floor room with nice views of the Medan city. The room was luxurious and impeccable. Love the bed and the pillows, which were soft and comfortable. The breakfast spread in the morning was good too. We booked a one hour massage at the hotel's spa. The massage was fine but I wished they had soundproofed the treatment rooms as you can hear the screams and laughters of children playing at the pool area which is abit annoying. Other than that it was a perfect weekend break!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank syloft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 19, 2012

Simply one of the best hotel in Medan. Room amenities are very good, with excellent and comfy bed and pillows. Food was good, but they lacks of variety in fresh fruits (it was only orange, papaya, and pineapple when I had breakfast there).
Nice experience there in JW Marriott Medan.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 18, 2012

Located in a megapolitan city, this hotel like a huge domino. The securityman is bad. I was ask where's the hotel's ballroom, he answered just go straight to the OFFICE lobby. Excuse me OFFICE.? I asked for HOTEL's lobby...
What a stupidity...

Oya, the ballroom is WOW, clean, staffs are nice, and the foods and desserts are so American. I love it...

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emnoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
2 reviews
Reviewed April 11, 2012

went to medan just for 2 days, arriving medan in early morning have booked another hotel ranked 2 in the riview... get there but been told by reception that room not ready untill lunch time, tired sleepy and hungry i decide to go check at marriott, get there get the room and check in straight away....pay more stay marriott the best!!!!

Room Tip: good view from my room at 23floor
See more room tips
  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennyfennell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed April 7, 2012

Many variety of food for the breakfast. Room's big. Great bathroom and most of the staffs speak english.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikhachan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 31, 2012

I booked for superior room with 2 beds and asked for good view which was the city.

The bed is big enough for 2 persons and well-worn but the shower holder was broken. I only informed the front-girl officer because they the one who must maintain all of their room facilities, not the guest. For breakfast, there are a lots of option, from western to traditional food. They gave us welcome drink voucher which you can get it in the bar, but it's only juice. They didn't inform us about the free parking for the guest, so you need to ask.

It's walking distance if you want to go to Medan walk (I'm not sure, if it is Medan Walk or Kesawa). There are a lot of restaurant in that area. The hotel is also link with BCA office but there is also Mandiri ATM.

I've been twice went to the receptionist and none of them are approaching me although i was stand in front of the desk, so you must initiate yourself to get their attention.

Overall, i will be back again to this hotel.

Room Tip: Initiative to inform them what you want
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Masriati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Medan hotels
1.0 mi away
Grand Swiss-Belhotel Medan
0.5 mi away
Aryaduta Medan
Aryaduta Medan
#6 of 72 in Medan
561 reviews
0.5 mi away
Hotel Santika Premiere Dyandra
Show Prices
Show Prices
Show Prices
0.4 mi away
Grand Aston Cityhall Hotel & Serviced Residences
1.7 mi away
Four Points by Sheraton Medan
6.5 mi away
Hotel Deli River
Hotel Deli River
#2 of 72 in Medan
292 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott Hotel Medan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Medan

Property: JW Marriott Hotel Medan
Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Phone Number:
Location: Indonesia > Sumatra > North Sumatra > Medan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 72 Hotels in Medan
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Official Description (provided by the hotel):
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Expedia, Orbitz, Priceline, TripOnline SA, Cancelon, Hotwire, Travelocity and Evoline ltd so you can book your JW Marriott Hotel Medan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing