Our first impression (but consistence).
The staff who served us really really needs some training about initiative and customer service orientation for a hotel standard. The receptionist's attitude could be better when asking guest's name. I didn't see any id card on her black suit (is she on her training period??). The bell boy, at least could let the guest get the elevator first than the baggage trolley, and close the door after sending meal to guest room. The cross function capability needs some concern. This hotel could be better than this, really.
After all, the room is nice.
- Official Description (provided by the hotel):
- Garuda Plaza Hotel is located in the city of Medan this is one hotel that has a HALAL CERTIFICATE from MUI city of Medan. ... more less
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