We stayed at the Aryaduta Medan from 8 to 11 August 2013 over the Hari Raya weekends
On choice of choosing the hotel was due to previous favorable service during my previous stay in February 2012, which I posted in Tripadvsor, as well in my traveling blog. Now, I have opined otherwise.
1)First of foremost the over charge of the amount of USD. 24.30 during should not have happened in the first place; anyhow, the GM, Herman Kemp took the up the issue personally and the refund was reimbursed which I understand the hotel has to bear a higher than refund bank charges, however, there were no further courtesy reply from the hotel after I took time to write and inform of my receipt of the payment
2)In view of the foregoing I was offered an upgrade for my future stay but I was not too sure on my possible return, as my direct pool access room does not quite live to its standard of service, as the tea and evening refreshment took ages to be delivered, not to mention the quality of food and some of the staff at the Kitchen restaurant did have attitude problem.
3)The airport transfer is longer available citing a further airport, executive lounge is not longer in operations despite having to book for a room as advertises on such service availability, as it claimed as per the offerings. It was misleading to consumers at large.
4)Among the worse is namely the unprofessional handing of reservation staff who failed to tend to need and questions on enquiry by customer prior to the arrival. In addition, there is staff who were unsured of the hotel product offerings and required checking with management, take ages on the reply.
5)Nonetheless, there have been some favorable dealings with Mr. Tri. and Mr. Bambang who the latter personally saw through the ordering and delivery Mika Ambon.
- Official Description (provided by the hotel):
- In the heart of the vibrant business and entertainment district of Medan, Aryaduta Medan boasts exceptional comfort in its 195 guest rooms and suites, a multitude of spacious facilities , a breathtaking 35 meters Courtyard Pool and spectacular city views. The hotel is ideally located adjacent to The Mayor's office, 45 minutes drive to Kuala Namu International Airport, walking distance from Merdeka Walk and the train station that runs non stop to the airport is a few minutes drive from the hotel. ... more less
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- Also Known As:
- Medan Aryaduta Hotel