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Novotel Bukittinggi
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        Reviews (345)
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        All reviewsjam gadangold buildingwalking distancengarai sianoklocal foodpasar atasbig clockhotel staffstrategic locationnice hotelstone's throwbreakfast buffetthe breakfast areaplus pointhouse keepingswimming poolmountain view
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        159 - 164 of 345 reviews
        Reviewed December 1, 2013

        Reception/check in: efficient and with a big "smile"
        Service: good
        Speed: good

        Room: average size
        Space: tight for two and two suitcases
        Bed: not to hard, not too soft; good
        Pillow: in need for wash/replacement, hotel doesn't offer soft/hard options
        Electric facilities: poor, not enough electricity and the 1 thats available is placed at the wrong place
        Wifi/LAN: very poor signal in rooms. Connection at reception: very slow.
        TV & channels: LED TV, very poor signal quality; no international news channels, Nat Geo not working, Discovery working, HBO working
        AC: terrible; has it serviced twice but stil not working, hotel offered fan but fan didn't work as well. Next day moved to another room, AC in this room worked 60%
        Mini bar: available, prices are reasonable
        Sound proof: not al all; windows are poor quality so you hear everything that happens outside and as the location is on a very busy spot of town it's impossible to sleep with your windows open, it's a pity as the climate is cool and the air quality is very clean
        Price: expensive room: Rp. 950.000 ++ this type of room in a small town in Indonesia shouldn't cost more then Rp. 350.000++

        Bathroom:
        Space: small, wasn't cleaned properly; glass divider full with calcium, wall and corners have moulding
        Shower: terrible; cold then warm then cold
        Washbasin: broken
        Toilet: keeps flushing
        Towels: good quality cotton, clean but without a fresh smell
        Amenities: available but very simple
        Hairdryer: not enough dryers available

        Restaurant:
        Breakfast:
        Food: local food, very tasteful, good selection, small selection of "Western food"
        Drinks: tea, coffee, juices
        Dinner: a la carte food reasonable priced
        Service: accurate with a big "smile"
        Speed: fast
        Price: breakfast included, a la carte food reasonable priced, poor quality cappuccino and over priced

        Car rental service:
        Service: good, they use service of pak Erizal of Minang rental, excellent driver who was award "best driver of the year" by the local police, he uses a brand new Kijang Inova white, very clean car and very safe driver and he can show you the best places, worth to hire him although he doesn't speak any English.
        Speed: fast
        Price: Rp. 850.000 but thats included the hotel "fee"

        Room Tip: Find another hotel
        • Stayed: November 2013, traveled as a couple
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        2  Thank Gotcha4444
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed September 19, 2013

        I stayed only one night in the third floor with my family. From my window it was seen the beautiful scenery of Mount Singgalang and the elegant Gadang Big Clock on the other side of the room. The room I stayed was a bit humid, but it did not matter for us. The restaurant was built in a colonial style and it also had a beautiful garden on the back. A comfortable location to enjoy the breeze. The two ladies on the reception desk worked very efficient and full of Minangkabau hospitality. The location is good. It was just a couple step from Gadang Big Clock and Pasar Ateh Market, a place where you can buy souvenirs.

        Room Tip: The higher floors, the better view.
        • Stayed: September 2013, traveled with family
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        Thank mBakLina
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed September 13, 2013

        The hotel room is very comfortable and the building is very near to popular places for tourists. The staffs are very attentive and polite. The hotel is nicely located at the heart of Bukitinggi. Highly recommend for family travelers.

        Room Tip: Always ask for room with mountain view
        • Stayed: October 2012, traveled with family
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        Thank AndyAnsyah
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed September 5, 2013

        Stayed in Bukittinggi for 3 nights in August. Decided to enjoy one of the evenings sipping drinks in the Hills Hotel coffee house. My daughter saw Itiak Lado Mudo on the menu and got very excited. She had read fantastic reviews about this dish and apparently it was the 'not-to-be-missed' dish in Bukittinggi. She ordered this dish and tremendously enjoyed it although it was on the spicy side. No sooner had we got back to our hotel when she began her visits to the restroom or 'kamar kecil' as it was called in Indonesian. She visited it 25 times that night! On one occassion she even did not make it there in time!
        We had been eating from stalls and small eating shops on several earlier visits including this one with little consequence.
        The whole night was a no sleep night, thank to the Hills. Good thing I managed to get some medicine from the pharmacist the next day for her. Otherwise I just could not imagine how we could have gotten tjhrough the 2-hour trip down to Padang for our flight back to Kuala Lumpur. No more eating at posh hotels in Bukittinggi for us!

        Stayed: August 2013, traveled with family
        Thank haniza
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
        Reviewed August 22, 2013

        Do not make the mistake of thinking that this reasonably well-run hotel is located is some idyllic, rural environment. It is right in the centre of this busy, dirty market town. A popular place for weddings, business conventions - provided you can fight your way through the traffic to get there. The best thing during my stay was the remarkably comfortable bedroom. Not too small, very clean, and with a very soft comfortable bed. The bathroom was clean and well-maintained too. The worst thing was the all-night traffic noise. Oh yes, and the stray cats patrolling breakfast area in the garden. The hotel was always busy, very popular with the locals, and the top hotel in town

        Room Tip: Upper floors are quiter
        • Stayed: August 2013, traveled with family
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        Thank Wayster
        This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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