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“Poor Service” 2 of 5 bubbles
Review of Grand Anugerah Hotel Bandar Lampung

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Grand Anugerah Hotel Bandar Lampung
Ranked #10 of 32 Hotels in Bandar Lampung
Klang, Selangor, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Poor Service”
2 of 5 bubbles Reviewed January 23, 2013

I stayed with my parents in the deluxe room with an extra bed.. the hotel was clean.. the hot waterr was not hot..it was warm.. i had to call the room service 5 times jus to get my extra bed.. when they provide extra bed they dont bring along extra towel, mug and water.. i had to call and ask for every single thing.. the breakfast nothing much to say.. as me n my family r vegetarians we didnt have anything much to eat besides cereals, fruits n bread slices.. a good place top stay as u can walk around the city.. besides the poor service and the hot water we had a good stay

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Vinodhini N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    5
    39
    19
    3
    2
See reviews for
11
3
3
41
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Martapura, Indonesia
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

We stayed at this hotel for only one night in a deluxe room. The hotel is located in the central part of Bandar Lampung. The room was clean, big, and comfortable. The AC and free Wi-Fi in the room worked well. We loved the breakfast they served - Indonesian food and western food. The breakfast consists of many choices of food that I think was almost the same as that served at 4 star hotels or even 5 star hotels. One problem that we had was the malfunction of the shower. It gave us hot water and very warm water, not hot water and cold water as it should be. According to the hotel staff it happened because the water was taken from a hot water well. Although we could adapt to this condition it really was a problem for our brother who stayed in another room. I hope the management can solve the problem. If it couldn't be solved soon it will be better for the hotel receptionists to tell about this to the guests while they check-in.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anwar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 29, 2012

Stay here for only a night and less than 12 hours, in other words only for sleep-taking shower--breakfast-and go.

However what really a plus from this hotel is its overall cleanliness, quality mattress, clean well functioned bathroom, good selection of breakfast, and spacious car park. This kind of budget and clean hotel is in trend in Indonesia, such as Fave hotel, Amaris, Ibis, Pop hotel, etc. However, considering this is in Lampung makes a good point for business traveler like me.

With its room fare, recommended for all occasions in Tanjung Karang, Lampung

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank IqbalFikri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yudhie, General Manager at Grand Anugerah Hotel Bandar Lampung, responded to this review, October 3, 2012
Dear Mr.Iqbal Fikri,

Thank you for your comments on your recent stay with us and for the recommending our hotel also.

Looking forward to welcome you back in Bandar Lampung.

Warmenst Regards,
Yudhie Pratama
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
124 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed June 27, 2012

This is my second time staying overnight in Bandar Lampung for a business trip. After staying at the Novotel for my first stay, I would like to try to stay in the hotel which is closer to the city. So I choose Grand Anugerah, it's not only close to the city, but it's right at the city center

My superior room is spacious, the furniture is still brand new, clean bathroom, and yes I got a free wifi from the hotel, with a good internet connection. Extra pillow and slipper are available in the room.

It is a walking distance to some restaurants, the famous Khuai Lok chinese resto is also in a walking distance, where I usually eat for the best crab in town:)

I would recommend this hotel to business travelers who need to stay close to the city. However for family, I would recommend to stay at Novotel Lampung.

Room Tip: Rooms facing the main street would be very noisy, better to request the room facing the backyard of...
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tesyasblog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed December 11, 2011

I stayed here during my business travel for a week. It's located in the heart of the Bandar Lampung city. My Standard room was nice and clean enough. The bed was clean and the air con was cold. The bathroom was clean. The shower was nice. The only thing that not clean there were the two towels provided. They had yellowish stains. I didn't use them, so I didn't mind. The internet service free and fast enough through wire and wireless connection (It's a plus for a very affordable hotel). The room service was fast and the food was nice. But the breakfast was too decent for my taste. The lobby always full with people and they usually smoke there. So the lobby was smoky. Check-in and check-out service were fast and hassle-free. So over all the hotel was great in a very affordable rate (Rp 350.000,- or around 35 USD per night). I definitely want to come back to this hotel when I visit Lampung next time. This hotel is safe, so I recommend this hotel even for a solo woman traveller (so did I).

  • Stayed December 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank miu85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
164 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 bubbles Reviewed September 8, 2011

New hotel i guess. But i was having with check in problem at that time, the room that was assign to me was occupied and the replacement, couldnt be open with the key card, so the third time was ok.
Standard room was ok to me, quite satisfying for a night sleepover.
I used the spa, at the ground floor, which was quite ok.

The lobby, was always crowded with people, but i never would pay attention, i went up to my room.

The location was quite promising for me, i think is located at one of the busy road in lampung.

  • Stayed October 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank The J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovelady, Texas
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed August 18, 2010

decent hotel for the price. the dining experience was probably the best (24 hour is a plus!) compared to other hotels in lampung. lobby area gets crowded at night with smokers and chatty people, but you can always go up to your room and make full use of the free internet.

  • Stayed August 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lower_case_sensitive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Anugerah Hotel Bandar Lampung

Property: Grand Anugerah Hotel Bandar Lampung
Address: Jln. Raden Intan No. 132, Bandar Lampung 35118, Indonesia
Location: Indonesia > Sumatra > Lampung > Bandar Lampung
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
#6 Spa Hotel in Bandar Lampung
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Anugerah Hotel Bandar Lampung 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Grand Anugerah Hotel Bandar Lampung

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