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Hotel Novotel Lampung
Ranked #2 of 32 Hotels in Bandar Lampung
Certificate of Excellence
Reviewed October 13, 2013

Stayed there for 3 nights during a meeting organised during October 2013 and it was very satisfying. I was very very surprised to see this huge building probably the tallest in the area after driving for about an hour from the airport and further surprised to see a modern hotel with a lot of guests in a small but fast developing city. The staff at the front desk and elsewhere were very warm and helpful. My room was on the 10th floor, quite impressive with its size and comfortable bed. The flaw was that I did not get the ocean view rooms and the wi-fi does not work properly at most times. The best I liked was the morning breakfast, lot of food options to choose but the best part for me was to enjoy the view of the ocean early morning from the sitting area.

Room Tip: ocean facing rooms offer better views
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  • Stayed: October 2013, traveled on business
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Thank O2AS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded December 1, 2013

Dear guest

Warmest Greetings from Novotel Lampung!

Thank you for taking time to write a review regarding your recent stay at Novotel Lampung .We appreciate your positive comment and also this part of our commitment that our associate will be taking care to our customer. That was our pleasure that you were enjoyed your breakfast at square restaurant. Novotel Lampung is very modern and elegant hotel style with the best view directly to ocean. We will take really serious concern and action regarding your experiences that our Wi-Fi in the room was not working well during your stay. And I have share to my team and to take some action for this issue and we also have free Wi-Fi in the lobby with computer facilities.
We look forward to welcoming you back to Novotel Lampung again

Best Regards,

Arief B. Maulana
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 - 191 of 467 reviews

Reviewed October 9, 2013

First time stay here, i was not impress with the staff not very efficient and professional during check-in. The rooms are full during our stay all i get the executive room with the view of factory, or they call it mountain view, does not look mountain, just the hill. I book through Accor and the day before arrival i call the novotel lampung i want to cancel my booking. they said you cannot cancel thru hotel reservation staff, i must called accor myself, so i don't cancel my booking since i am so lazy to call accor. THEN when i arrived at the hotel they said i already cancel my reservation. What kind of service is it? who run this hotel? is it some Children running the hotel? well i am not angry to front desk or what ever, I just see the brand Novotel should be more Professional. The front desk also forget to take deposit from credit card so they call us to come back again. They take 3 times the price of the room for deposit, but its not the problem. They just cannot finish the work completely, even when i ask extra room key card it took so long to process, like they run out of the card. I asked for room with ocean view they don't have it, even i check in early at 2pm. They just don't wanna give it. Iam sure there are still room available that time.

The Executive lounge was never open during our stay we are very very upset. They give us voucher to drink and snack at the bar downstair behind the lobby the voucher said from 3-9pm but when i went there its only 6-9pm. after or before that you have to pay quite expensive drink i warned you.

Breakfast is included and quite nice too. But when i want to go breakfast next day at executive lounge is not open.

So just stay in deluxe room, they are the same, is just the floor higher for the suite rooms. They give you free mini bar every day. free refill everyday.

The hotel room was very hot when we come in, and even after 1 hour put air con it still warm, i thought the air con is broken or not cold. i called the service but it take a long time for them to come, at last after 3-4 hour the room i can feel cooler. the corridor outside the room is open and fresh air, but the temperature always hot.

There are also couple of ladies at the bar looking for man, i suspect maybe prostitute wandering around looking for bule or rich man. i can see.

The whirlpool spa located near the massage and swimming pool but its not free, since its independent from hotel you have to pay 150.000 rupiah, or $15 per person. the massage service i did not ask how much

  • Stayed: September 2013, traveled with family
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Thank RnWSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded October 15, 2013

Dear Mr. Sydney,

Firstly, please allow me to thank you for your visit to our hotel and we also express appreciation to the comments and opinions during your stay with us.

We apologize if at the time stayed with us there are things that are less pleasing hearts of you and not in line with expectations, desires and opinions both in terms of our facilities and services provided by all of our team.

This will certainly be concerned of our management and will immediately share your comments and opinions to the entire team for a reference assessment and improvement.
We regret very much that there are some events that led you disappointed. For sure, we will conduct our internal investigation and performed necessary action to prevent the same incidents in the near future.
Regarding your room reservation, which had been canceled in accordance with your earlier request, we do apologize for misunderstanding from our team and caused that the original booking has been canceled from the system. Incorrect communication amongst our reservation team drives this issue becoming very much not comfortable to you. In relation to the procedure on arrival, we will review the work efficiency of our team who was supposed to perform all the actions in accordance with workplace procedures including payment upon arrival to the entire guests.

For the Executive floor, in addition to differences in location, located on the floor above, in terms of facilities and additional benefits will indeed different from standard rooms generally. As for the breakfast which we provide at Square Restaurant also distinguish between our guests who stayed at the Executive Floor with other guests by providing separate locations in the Private Dining Room ( PDR ) with the extra menu from our regular buffet menu . This is without prejudice to the privileges we give to our guests staying in Executive Floor rooms. Besides that, we have received comments mostly from our guests if they most prefer to have breakfast in Square Restaurant on the first floor as they may have more easy access to other hotel facilities such us swimming pool or meeting room after breakfast. This also one of the main reason that we allocate breakfast at our Square restaurant.
Once again we express our apologies for your non convenience and we still hope that we will have an opportunity of being of service to you again in the near future.

Best Personal Regards,


Toat Edi Wijaya
General Manager

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Reviewed September 14, 2013

ranking do no justice.
while its modern in lampung, wifi is almost non existence in certain rooms, mine doesnt work at all
as Fox says, need some talking to before you r allowed to swim in boardshorts....
booked the premier executive rate, but no breakfast serve in the executive lounge on saturday! reason being not much crowd! unbelievable.
for a modern n newly built, disable accessiblity is not that good. infact no access at all to pool n changing area....
staff should learn to relax a bit, too many rules spoils the hols!
n i dont understand why they give u 1 keycard ...only to have your partner sweat in the room if u need the card going down or elsewhere, coz the lift need keycard!
no complimentary coffee!
however , the bed is good.

  • Stayed: September 2013, traveled with family
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Thank humaira01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded October 15, 2013

Dear Humaira,

First of all, let me express gratitude for the trust you to stay with us and submit comments and opinions during your stay.

We greatly appreciate the comments and opinions and we will convey to all of our teams to be a material improvement in the near future.
Regarding the comments concerning Wi - Fi connection, please be advised that we will continue to make improvements in collaboration with our vendors as provider internet connection in our hotel.

For breakfast in the executive lounge; we hereby inform that based on comments from many guests that they prefer to have breakfast on the Square Restaurant than at Executive Square Restaurant lounge due to easier to access to other hotel facilities such as swimming pool and meeting rooms. However, we still provide a special place in the Square Restaurant for our guests who stay at the Executive Floor with providing space in the PDR (Private Dining Room) Square along with the extra menu of the regular menu.

Regarding the room key, we will conduct an investigation into the room because the key should be given as much as 2 if the guest is staying as much as two people in one room.
We will share your feedbacks to all our team as encouragement for them to deliver the best service possible to entire guest.

Once again thank you for your comment and we look forward to the opportunity of being of service to you again in the future.
Best Personal Regards,


Toat Edi Wijaya
General Manager

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Reviewed September 4, 2013

The architect of this hotel was a very reputable consultant (DCM) thats why this hotel have a very nice and modern desain, the landscape is good and adapted the land countour very well. Room it self was very spacious and clean, i stay at corner room and have a beautiful view to the ocean, have a see thru bathroom with no bath tub (only shower) and modern interior. Lots of breakfast choise and we can eat in a terrace above the pool. Service is pleasant and excellent.

Room Tip: Choose a corner room to have a pleasant sight..
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  • Stayed: August 2013, traveled on business
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Thank rhoee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded September 20, 2013

Dear Rhoee,


We thank you for taking the time to share your valuable feedback during your recent visit at Novotel Lampung.

We much appreciate your positive feedback with regards to our hotel design, landscape, room’s condition and view as well as breakfast choice. .

We will share your positive feedback to all our team as encouragement for them to deliver the best service possible to entire guest.

Once again thank you for your comment and we look forward to the opportunity of being of service to you again in the future.


Best Personal Regards,


Toat Edi Wijaya
General Manager

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Reviewed August 15, 2013

5 minutes from city center.
Room is nice, we can find quite close many culinary spot, like pempek and padang food.
It is about 30km from bakaheuni sea port.
Pool is ok, but to bad we have to pay for other facility, like sauna, it should free like other hotel.
Gym is free....but it not complete without sauna facility.
We suggest the management should change this regulation, sauna should be free.

Stayed: August 2013, traveled with family
2  Thank Andri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded August 30, 2013

Dear Mr. Andri R,


We thank you for taking the time to share your valuable feedback during your recent visit at Novotel Lampung.

We much appreciate your positive feedback with regards to our strategic hotel location as well the facilities available. In regards to Sauna facility, please be advised that we have taken your concern in to our points and shared amongst the team for future review and improvement.

We will share your positive feedback to all our team as encouragement for them to deliver the best service possible to entire guest.

Once again thank you for your comment and we look forward to the opportunity of being of service to you again in the future.


Best Personal Regards,


Toat Edi Wijaya
General Manager

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Reviewed July 12, 2013

choose a room that is in the corner or across the ocean and you will get a pleasant sight. the rooms are very clean, very nice bathrooms (only glass-covered wall somewhat less comfortable when you are staying with a friend). breakfast on the 15th floor will add to the spirit of your day (premier executive lounge) with views of the mountains and the sea. Breakfast very yummy and delicious.

  • Stayed: June 2013, traveled on business
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1  Thank Airynsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded July 20, 2013

Dear Ms Airynsh,


We thank you for taking the time to share your valuable feedback during your recent visit at Novotel Lampung.

We much appreciate your positive feedback with regards to your comments concerning the hotel's view from your room. For guest who stay in Premier Floor, frequently, we provide a special premier lounge as breakfast venue. From this lounge, you may enjoy the beautiful scenery of Lampung city combined with ocean view.

We will share your positive feedback to all our team as encouragement for them to deliver the best service possible to entire guest.

Once again thank you for your comment and we look forward to the opportunity of being of service to you again in the future.


Best Personal Regards,


Toat Edi Wijaya
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
Thank Trisna_Rini
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelLampung6647, General Manager at Hotel Novotel Lampung, responded to this reviewResponded July 6, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Novotel Lampung

Address: Jl. Gatot Subroto no. 136, Bandar Lampung 35227, Indonesia
Location: Indonesia > Sumatra > Lampung > Bandar Lampung
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Bandar Lampung
#1 Luxury Hotel in Bandar Lampung
Price Range: $69 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Lampung 4*
Number of rooms: 223
Official Description (provided by the hotel):
Novotel Lampung is located in the heart of Bandar Lampung, overlooking the beach on the southern tip of Sumatera Island. The hotel is extensively equipped, offering 223 modern rooms, excellent corporate and conferencing facilities, a restaurant, lounge bar, Premier Lounge and superior leisure facilities such as outdoor pools, a steam room, Jacuzzi, spa and gym. Located 10 minutes from the business district and close to attractions, Novotel Lampung is perfect for business and leisure guests alike Novotel Lampung is an ideal venue for conferences and functions. It features more than 2400 square metres of meetings and events space, comprising eight meeting rooms which can accommodate up to 1000 delegates. ... more   less 
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Also Known As:
Hotel Novotel Lampung Bandar Lampung

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