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“Just nice with slow service”

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Novotel Manado Golf Resort & Convention Centre
Ranked #10 of 45 Hotels in Manado
Certificate of Excellence
Jakarta, Indonesia
Level 5 Contributor
64 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Just nice with slow service”
Reviewed October 21, 2013

Location is very close to the airport (about 10mins drive) but slightly far to the city center (almost 30mins). No issues with the room as it has clean and nice design. My room was overlooking the golf course and mountain - pleasant and soothing feeling. The bathroom was clean with only rainfall installed in the shower room - may become an issue and troublesome (without the hand shower). Amenities provided are basic Novotel standard. Breakfast was standard 4* hotels and surprisingly they didn't have variety offers when it comes to local Manado food (only had the porridge ~ bubur Manado). The downfall happening when it comes to check-out services - the receptionist was extremely slow as it took me almost 20minutes just to settle my bill and check-out, which was certainly not acceptable. The overall stay experience would be great if they could speed up the service and improve their breakfast.

Room Tip: Room on the first floor has added balcony.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Majuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, October 22, 2013
Dear Reviewer Majuw,
Many thanks for your valuable feedback and suggestions for improvement.
We will consider adding more local dishes to our breakfast selection and we will also review our check-out process to ensure better efficiency and improve customer service.
We hope to welcome you back to Manado.
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 10, 2013

I was staying in this hotel only for one night for a stopover before go to Bangka Island, due to the late arrival of my flight.
Room was spacious and elegant, staff very kind and I really enjoyed my short stay. I didn't try breakfast or other facilities.
Only disappointing the lackness of a shuttle service to the airport: illegal taxi divers asked 70.000 IDR for a 5 minutes drive, really ridiculous, and no official taxi is allowed to enter the airport.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrancescoR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, October 14, 2013
Dear FranceskoR,
Many thanks for your review.
I am sorry to read you had some frustrations with the transportation from the airport. I will pass them on to local tourism and airport management authorities.
We look forward to welcoming you back to Manado
Kind regards
Stephane Fagez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little River, Australia
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 10, 2013

Had an unexpected stop over at the Novotel, was impressed with the rooms, quiet large, modern and very comfy bed. Staff are a little slow at the bar but this is typical in Indonesia, restaurant food was pretty good and the location overlooking the pool and golf course with the mountains in the back ground was very nice.

The hotel is very close to the airport so if you have an early flight its convenient but if you want to get into the Manado action it is a long way out of town especially with the traffic.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tsar100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, October 13, 2013
Dear Reviewer,
Many thanks for your review, we look forward to welcoming you back to Manado.
kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 28, 2013

I was staying for 4 nights in this hotel. If you like to hit golf ball, this hotel is a good one.

The hotel is close to Manado airport (15-20 minutes driving). It has good facilities. Nice swimming pool, and restaurant. However, the food in restaurant is average. We ordered sushi, but the rice was not Japanese rice; so, it was not that good. Moreover, the services are not bad, but a bit slow.


The room was clean and comfortable. The staffs were also friendly and helpful.

I also had a chance to visit Bunaken island. Around 15 minutes by speedboat from Manado. It was very nice. Snorkeling and diving were excellent.

So, if you like golfing, snorkeling, or diving, and enjoying your stay in Manado, this hotel is a good one.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ibnu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, October 1, 2013
Dear Ibnu B,
Many thanks for your review and suggestions to improve our Japanese food. Rest assured that we will look into it to improve taste.
We are glad to know that you enjoyed your stay and look forward to welcoming you back to Manado.
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed September 27, 2013

the manado novotel is modern and rooms are fery spacious and nicely appointed. i give this hotel a five star rating because i see it in the context of being embedded in this truly awful city of manado which i can only describe as a disgusting filthy ugly third world city. so having accomodation at this level available at all lifts this hotel, which would still rate very good in a nice city way. i recommend this hotel for the inevitable day in between diving and flying out. if you play golf then you are in heaven as a nice golf course is just outside, if not then the rooms with big tv, nice bathroom and comfy beds are good enough to waste a day away without doing anything.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DandemanSYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, September 29, 2013
Dear DandemanSYD,
I is always a honour to get positive reviews from seasoned travellers and I would like to thank you for it.
I am very sorry to read your assessment of the City of Manado. Please rest assured that many tourism professionals in Manado are committed to raise awareness of the importance of keeping the city clean and beautiful as well as control developments in a sustainable way.
We hope to welcoming you back to Novotel Manado in the future.
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Massachusetts
Level 5 Contributor
87 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 18, 2013

We had an excellent short stopover here. We chose the Novetel based on its proximity to the airport as we had a very early flight the following morning. The room that we stayed in was large, well maintained, and the bed was extremely comfortable. Service was spotty; we had great success with getting a taxi to the airport but staff were unable to help up to get a band-aid/plaster for a wound. The food was not great; the menu was a mix of all different styles of food and I wonder if perhaps they aren't playing to their strengths? At $40 USD a night, this was excellent value.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlisaAAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, September 22, 2013
Dear AlisaAAM,
Many thanks for your kind review and suggestions for improvements. You can rest assured that we shall work hard to make sure we fine tune our service standards.
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 29, 2013

We booked Novotel in Manado because we wanted a nice place to stay for a night while in transit. We had a late flight in from Bali and were traveling early the next morning to Bitung. The room was bright and clean with a nice, green view. The aircon was cold and the shower was very nice. It was exactly what we needed after 30+ hours of travel. We ordered room service late and the food was pretty good. Breakfast in the morning was excellent.

Our only two negatives were kind of minor. First off, the refrigerator in the room did not work. After a long trip, all we wanted was a cold drink. Luckily they had room service who brought us up something. Second, was airport pickup. We had arranged for a pickup that was built into the cost of our room. Upon arrival, there was no one waiting for us. We ended up catching a cab which was no big deal, but when we arrived the front desk didn't really seem to care that no one had picked us up. We were too tried to get angry, but I think the problem should at least have been addressed.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Logan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NovotelManado, General Manager at Novotel Manado Golf Resort & Convention Centre, responded to this review, September 3, 2013
Dear Sir,
Many thanks for your nice review.
Please accept our apologies for failing to organise your airport transfer and recognise the issue accordingly. I shall indeed address the matter with the reservation and front office team, to avoid similar occurrence.
We are aware of the Minibar temperature issue and we are planning to have them replaced in the near future
We look forward to welcoming you back upon you next visit to North Sulawesi
Kind regards
Stephane Fagez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Manado Golf Resort & Convention Centre

Property: Novotel Manado Golf Resort & Convention Centre
Address: Grand Kawanua International City | Jl. AA. Maramis - Kayuwatu / Kairagi II, Manado 95254, Indonesia
Location: Indonesia > Sulawesi > North Sulawesi > Manado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Manado
#5 Luxury Hotel in Manado
#7 Spa Hotel in Manado
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Manado Golf Resort & Convention Centre 4*
Number of rooms: 176
Official Description (provided by the hotel):
Novotel Manado Golf Resort & Convention Center is 15 minutes from Sam Ratulangi International Airport and 20 minutes from city center. Nestled in 180 hectares of land. The hotel stylishly appointed rooms & suites embrace the splendid view of golf course and manicured garden. ... more   less 
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Also Known As:
Novotel Manado Hotel Manado

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