Came in with friends and we stayed here for 4 days 3 nights. Picked this hotel for its good location and justified room rate.
Arrived past midnight, there's no help from anyone on our luggages (well that's okay, everyone probably out of duty). Greeted by sleepy zombie-like front office boys who took forever to check us in. We made reservation and put deposit payment in advance from Jakarta - and there seem to be no trouble, but what took the FO so long, we were confused.
Receptionist table was slightly at a mess from mugs of coffee & papers lying around.
We got into smoking room (did specify when make bookings for a non-smoking room). We got into a corner room on 5th floor - which just happened to be located next to mall/station that makes announcement all day ! (we got to hear the sound of lift and endless sound of public announcement from the building/station that's just outside opposite_
AC in room was leaking, so there's water all over the floor when we entered the room. Room is stuffy with leftover smoke-scent. And bath tub drainage wasnt working well (water from shower float and took forever to drain out)
Room was clean (except for the smoke smell), linen & towels are all up to standard.
Engineering came about to check the AC about 30 mins later. (we we hoping to be transferred to another room, but was informed earlier that hotel is fully booked) . Engineering couldnt help with the tub, he said he'd send help (the one that never came and we couldnt be bothered cause it's already so late & we're all tired). We waited for close to an hour min for housekeeping to set up extra bed.
Wi-Fi is available in room, though router wifi is available, connection is rather slow. But okay for a simple email-checking , not for browsing.
Terrible breakfast in the morning, came in at 6:30 and greeted by an empty piece of paper and a pen. Breakfast set up was a mess, cold milk wasn't cold, bubur manado & other hot dishes weren't hot. There's no glass & mugs for coffee /tea / juice. Servers were either too busy engaging conversations with table next to ours (stewardess & pilots) or too busy talking among themselves. Other tables was a mess (leftover from prev.guests). But good thing is food station was being refilled periodically
The cook at egg station didnt understand when i requested for 'egg benedict' - though there's a tentcard display on diff style of egg for breakfast that guest can choose from. I settled for simple scrambled.
Had a very long, too long process of checking out at the end of our stay. Still no one that helped us with the luggages ( we called receptionist for help, waited for 15 mins, and we decided to bring them down on our own)
Swimming pool was okay for a good short swim. Clean & not very big.
Security by the entrance was prolly the most friendly staff we ever encountered throughout our visit and stay at the hotel.
If this were to be a 2-star property, service, quality, hospitality & everything else is understandable. Else, the stay was a total flop.
- Official Description (provided by the hotel):
- Extensive facilities and spectacular location make Swiss-Belhotel Maleosan Manado a perfect choice for business and leisure travelers alike. A pleasant thirty minutes’ journey from Sam Ratulangi International Airport, we are right in the centre of the ecotourism area and business districts of Jalan Jenderal Sudirman, with easy access to entertainment venues and tourist attractions.Choose from over 162 spacious guestrooms with first-class amenities, each one tailored to suit different needs. ... more less
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