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Reviewed September 14, 2019 via mobile

Stayed here for a total of 2 nights at the beginning and end of my time in Indonesia, as part of a science trip from the UK. We were picked up by hotel staff from the airport, something they can arrange for you. The hotel had a friendly atmosphere and welcoming staff. There is a large function area that caters to over 1,000 people, but staff aren't particularly happy if you walk there from the hotel. The room was relatively clean but the bathroom lacked a shower curtain on the first stay. There was no fridge in the room, something you might expect from a 3 start hotel in Europe, but complimentary bottled water was provided. The beds were moderately comfortable, but hard to notice after being awake for 30+ hours. The reception staff spoke good English and helped us on many occasions, however other staff were not so fluent, meaning that many people in the group had food orders taken incorrectly. Over the course of two dinners and a lunch, we probably ended up getting 5 extra plates of random food that wasn't right - usually chips. The food was on the whole good, however the steak was on the dry side, and value for money wasn't great. The room views were very nice and the air conditioning adequate, there was very little noise at night. They have karaoke in the evening, that just seemed to be one poor man on his own singing his heart out... with questionable talent. Breakfast was very good, serving a wide range of western and local food minus the bacon. The juices were slightly odd, a mixture of pure juice, concentrate and water. The lift system worked in a very odd way, skipping floors randomly and being generally inefficient. The pool was a nice addition, relatively clean and refreshing. Drinks were served with plastic straws despite there being banners everywhere saying that the company were against them, however after one email, a day later, there were no more straws, highlighting the excellent service. But, there was a piece of paper detailing all the kitchen staff's pay in the guest book in one of our rooms; they were not particularly high. The venue facilities looked very good and quite possibly surpass anything available in the UK, especially for a 3 star hotel. Probably a nice place to get married. Overall, a nice place to stay with friendly staff that just lack some training/language skills, I would stay here again happily, but in an upgraded room. Thank you for having me and my group!

Date of stay: July 2019
Trip type: Traveled with friends
1  Thank rabby_Sh00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCityMks, General Manager at Dalton Hotel Makassar, responded to this reviewResponded September 14, 2019

Dear Mr.Rabby_Sh00

Thank you for choosing Dalton Hotel & Convention Makassar for your stay in Makassar.

We are thank you for taking your time to share your moment during your stay at the Dalton Hotel. We want to make every time you stay had unforgettable memories. Your feedback is important to us, to improve our service and facility in the future.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Junaidi Salam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2019 via mobile

The hotel is the fanciest of all the places we've stayed in Indonesia, with a lovely swimming pool, big room, and comfy bed.

A couple of issues though. The first is only small, but our balcony door didn't lock, there wasn't even a key for it and it sat with a 1cm gap almost all the way around the door so mosquitoes and sound could get in easily. Luckily it's not in a particularly noisy area and we didn't notice any mosquitoes in the room, though we left the curtains closed the whole time.

The other issue we had is that despite the fact the hotel has multiple restaurants, they all have the same menu, and none of them really have any options for vegetarians. For a country that we've spent 5 weeks in in places that cost a fraction of the price of this place and never found ourselves short of several choices of incredible vegetarian food, it was surprising to struggle here.

Other than that though this place was fine and was a comfortable stay.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank ThroughAMistedLens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCityMks, General Manager at Dalton Hotel Makassar, responded to this reviewResponded July 25, 2019

Dear Ms.ThroughAMistedLens

Thank you for choosing Dalton Hotel & Convention Makassar for your stay in Makassar.

We are thank you for taking your time to share your moment during your stay at the Dalton Hotel. We want to make every time you stay had unforgettable memories. Your feedback is important to us, to improve our service and facility in the future.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Junaidi Salam
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019

the room is good. it has a balcony, with a view to swimmng pool or to the street.
there is No clothes cabinet, there is no bench to put your travel bag.
the breakfast food is good. there are a lot of selection and choices.
in overall, it's a very good hotel.

Date of stay: July 2019
Trip type: Traveled on business
Thank joemarselo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCityMks, General Manager at Dalton Hotel Makassar, responded to this reviewResponded July 15, 2019

Dear Mr.Joemarselo

Thank you for choosing Dalton Hotel & Convention Makassar for your stay in Makassar.

We are thank you for taking your time to share your happiness moment during your stay at the Dalton Hotel. We want to make every time you stay had unforgettable memories. Your feedback is important to us, to improve our service and facility in the future.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Junaidi Salam
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2019 via mobile

Most recommended hotel in makassar city. If you're looking for transit and comfortable hotel. This hotel are the best choice. Nearby the airport.

Greetings are the most important as a hotel's staff. Thank you to miss icha the reception to greet me while stayed at dalton. This hotel deserve to get more star.

Date of stay: May 2019
Trip type: Traveled solo
Thank joellier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCityMks, General Manager at Dalton Hotel Makassar, responded to this reviewResponded June 9, 2019

Dear Mr.Joellier

Thank you for choosing Dalton Hotel & Convention Makassar for your stay in Makassar.

We are thank you for taking your time to share your happiness moment during your stay at the Dalton Hotel. We want to make every time you stay had unforgettable memories. Your feedback is important to us, to improve our service and facility in the future.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Junaidi Salam
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2019 via mobile

This hotel very friendly, have an amazing staff. Really helpfull and the room also clean and cozy. I love it to eat and this hotel have a many option to breakfast. And my favorite is Bassang,one of traditional food.

Date of stay: March 2019
Trip type: Traveled with family
Thank evanur2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCityMks, General Manager at Dalton Hotel Makassar, responded to this reviewResponded March 11, 2019

Dear Ms.Evanur2019

Thank you for choosing Dalton Hotel & Convention Makassar for your stay in Makassar.

We are thank you for taking your time to share your happiness moment during your stay at the Dalton Hotel. We want to make every time you stay had unforgettable memories. Your feedback is important to us, to improve our service and facility in the future.

Once again, we are very much appreciate for sharing experience in TripAdvisor and for sure we are still waiting for your next coming in our hotel.

Best Regards,

Junaidi Salam
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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