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“Delicious breakfast. Rooms and Spa could be better” 3 of 5 bubbles
Review of Hotel Santika Makassar

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Hotel Santika Makassar
Ranked #12 of 98 Hotels in Makassar
Certificate of Excellence
Dublin
Level Contributor
120 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Delicious breakfast. Rooms and Spa could be better”
3 of 5 bubbles Reviewed September 24, 2012

We stayed two nights in a double room and payed a total of RM573.86 through expedia.

The reception looks cool, clean, modern and had some nice character with an old man sitting in a corner playing an exotic instrument. The staff were very attentive and as we arrived they invited us to a tasty local hot drink (I think it is called Jamu) made with ginger, egg and honey.

The hotel location is in an area surrounded by other hotels of the same level. There are some local restaurants around and we recommend Lae Lae (5 minute walk) for an authentic indonesian sea food experience (why not trying to eat with your hand like the locals?)
Fort Rotterdam is within walking distance (maybe 15min max)

Now the rooms. These look really nice but the AC is quite noisy. We got a room with a very noisy AC and asked for another one and were moved to a different floor. The rooms also smell a little bit of tobacco. Beds were comfy and TV signal worked fine in one room but worse in the other.
Breakfast was superb and definitely one of the highlights of the hotel. I loved the Coto Makassar soup. Delicious.

The spa area and jacuzzi was quite mediocre. The jacuzzi has a great size and the temperature is good but, in general it felt like it could have been cleaner, especially the floor mat. The receptionist of the Spa gave me bathing shorts the two times I went and both times these smelled very musty so I ended up using my own ones. The atmosphere of the Spa could be better in general with a better lighting system. My girlfriend also used the female area of the spa and it was not relaxing for her at all as one of the members of staff sat watching a loud tv in the main spa area where the jacuzzi was!! Again, the bathing suit she was offered was completely musty and so she used her own. The hotel management really need to visit a proper hotel spa to see that a proper spa should be spotlessly clean and a peaceful area in which to relax....

Overall it was not a bad experience however, considering the faults with the rooms and the 2 star spa, it is way over priced. We would not stay again at that price and would not recommend using the spa at all.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MIguelitoDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Jakarta
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed September 14, 2012

I moved to Santika, after I stayed 1 night in one of the best hotel in makassar. So my review of Santika maybe biased, because I still comparing it with the previous hotel.
Santika's lobby is really not impressing at all. The room is a little bit smell of damp, but it's clean enough. The AC is noisy, but I still could sleep well (maybe I was too tired).there are some dirty spot in bathtub, that probably can not be erased. The bed sheet is clean, but look like they never ironing it. Because when I asked to change the bed sheet on the next dat, its still tangled.
Breakfast is adequate, and I like manadonese poriedge.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BungaJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 6, 2012

This is a nice, clean hotel. As anywhere in Sulawesi service is a bit slow. The rooms are spacious and clean although decor is basic. Free internet, good desk. The reason for the lower overall rating is that this is a favourite location for workshops and training events for public servants, so it is difficult to get rooms and heaven forbid that you need to extend your stay. Guests can be roudy/noisey.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank AYAHSAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Semarang
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed March 15, 2012

Santika is a guarantee for a good food and prime location
the staffs are nice, helpful and give prompt service

just need a touch up in the lobby to make the area "alive"

  • Stayed March 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Aisha04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hsmakassar, Public Relations Manager at Hotel Santika Makassar, responded to this review, March 18, 2012
Thanks for your review. Your suggestions are very helpful to make the Santika Makassar get better and we hope that you are always happy to stay at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lismore, New South Wales, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed February 19, 2012

The staff here are very helpful (well, during the day at least - the night staff neglected to give me a 3.30am wake-up call I booked so as to make a flight). Rooms comfortable, aircon not too noisy, pool is large, breakfasts ok. One food plus is a really good seafood restaurant directly opposite.

  • Stayed February 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PhilH529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seremban
Level Contributor
77 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed December 13, 2011

Got to stay at this Hotel for 2 days and 2 nights in mid November 2011.
Minus points.
Found the room, a little smaller then most other hotel room, but adequate.
Bathroom was also a little small.
Dining facilities and choice was also limited.
Plus points
They have a great jacuzzi and sauna.
Hotel is located close to Losari beach and other eateries.

Look out for a receptionist called Aini, a very helpful young lady.

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank chelvijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Level Contributor
176 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed December 1, 2011

After having stayed at the excellent Santhika in Denpassar we wrongly thought that they had a similar hotel in Makassar. One of the two elevators did not work and was not repaired. Waiting time to change floors 10 minutes. The bedlinen and towels STANK like washed without washing powder. The bedlinen was shabby and torn. The bathtub didn't drain. Complaints were listened to but nothing was done about it. I wrote an email concerning the inconveniencses encountered but no reply. My suggestion? AVOID the Santika in Makassar!!!!!

  • Stayed November 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank CriticallyMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santika Makassar

Property: Hotel Santika Makassar
Address: Jl. Sultan Hasanuddin no. 40, Makassar, Indonesia
Location: Indonesia > Sulawesi > South Sulawesi > Makassar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 98 Hotels in Makassar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Santika Makassar 4*
Number of rooms: 118
Official Description (provided by the hotel):
Enjoying beautiful views of the beach and Makassar City, Hotel Santika Makassar provides free Wi-Fi and a relaxing hot tub in its spa. Featuring a modern exterior, it also has a fitness centre and business centre.The contemporary air-conditioned rooms all come with a satellite TV. Some enjoy city views from a high floor. En suite bathrooms come with a shower.Hotel Santika Makassar is a 5-minute walk from Rotterdam Fort in Losari Beach. It is a 10-minute drive from Trans Studio indoor theme park and a 30-minute drive from Sultan Hasanuddin Airport.Kafe Kalosi serves traditional and Continental dishes. Wine and cigars can be enjoyed at Spermonde Lounge.Guests can request for laundry services, or make use of the hotel's meeting rooms. The front desk operates 24 hours. Room service is available. ... more   less 
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