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“Friendly staff, slow check-in, communication problems”

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Grand Clarion Hotel & Convention Makassar
Ranked #5 of 99 Hotels in Makassar
Singapore, Singapore
Level Contributor
104 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
“Friendly staff, slow check-in, communication problems”
4 of 5 bubbles Reviewed November 5, 2012

I was here on a business trip and Clarion Hotel was the largest in Makassar. Staff was helpful and friendly but not very efficient. Check-in was slow even though I was the only one in line. I was given a smoking room and I only found out after entering my room. I asked to change and they obliged but it took a while to get a new room on a non-smoking floor. There was also a new and old building and they did not tell me which way to go so I end up at the wrong lifts and my card couldn't work to activate the lift.

I called operator to ask for directions and things to be delivered to my room and I was frequently put on hold or the line was dropped. The operator could not understand English well.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kaywai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,134 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed November 4, 2012

this is my second stay in this hotel. The hotel may be one of the biggest hotel in Makassar. the hotel location is quite good and there are some shops around the hotel. The hotel also clean but the twin room is small and we can not move easily while in the room

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mike_nathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 30, 2012

I stayed here only for one night during my business trip in Makassar. The room was cozy, the breakfast meal was delicous, but its surrounding places was not good view for tourist. This hotel is good for business purpose, instead of vacation.
In Makassar area, i think Clarion Hotel is one of very few good hotels.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toro W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

Was here for 2 nights on business. Impressed by the politeness and helpfulness of all the staff I encountered.

Food was good and the room very comfortable. Only set back, if you asked me, was that the new gym and pool was not ready.

Don't bother walking around as there wasn't much. I spent hours wandering around the busy and dirty streets only to find nothing of interest unless you enjoy people watching, which I do. Best to just take a cab to the destination you want to get to.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JasonGAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ampang
Level Contributor
134 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed October 18, 2012

Stayed here with a colleague on a business trip for 2 nights. Check-in and check-out process was fast. Staff were helpful and friendly, like any other hotels in Indonesia.

The hotel is located approx 20 minutes from the airport and approx 20 minutes to the town. From the airport, we took a taxi (more like a car rental services) to the hotel for Rp100,000, plus Rp9,500 for toll charges (2 toll gates). The ticket can be bought at the counters near the arrival hall. I exchanged my money at the airport money changer (inside arrival hall) for similar rate to Jakarta.

There are plenty of taxis with meter, and Bentor (motorised trishaw) in front of the hotel. Food joints are all over the place. From the hotel, you may take the bentor to the Boulevard (near the Panakkukang Mall) to taste the Mee Titi (local favourites). Bentor cost approx Rp10-15k. If you are hungry at nite, u can call for room service, they have plenty of choices but if you feel like eating outside, try the Soto Daeng, approx 10 minutes by Bentor (cost approx Rp10k). They open 24 hours if not mistaken.

Hotel facilities are at its best. There are toilet amenities, refrigerator, mini bar, in-room wifi, but, need to request for international adaptor, if one forgot to bring its own. Was told by the front office that they have a new swimming pool at level 6, but didn't try any.

They have Delta Spa next to the hotel which gives you 20% discounts and free use of facilities. Just show your room card. There's also a pub inside the same premise.

Breakfast is served from 6am-10am with wide choices ranging from local to western and japanese cuisine.

Was told that the hotel hosted conventions, wedding ceremonies and other occasions quite frequent. So book early because they may not have any room available for walk-ins.

Sleeping Quality - Excellent!

Overall experience - Satisfied!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nazzerooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed September 24, 2012

This hotel is located about thirty kilometers from the airport. With a normal speed and quiet streets and through reform of toll it took about thirty minutes. Front office clerk was very helpful with check-in service was fast and friendly. Bellhop was very pro-active help when bringing goods and led to a room without asking. To access guestrooms have to use your room card as a key, so that the elevator can go up, do not expect to lift function rooms without a card.
The novelty in the hotel rooms only 32 inches LCD TV, any other needed renovations. However the hotel room was quite spacious and well equipped. There is a work desk, a refrigerator, and the other four star standard equipment. The bathroom has a shower and a very standard that bathtube together. What is interesting in this is a variation of the typical food makassar quite a lot with a pretty good sense.
Many seminars and events held at this hotel, so the atmosphere was quite crowded. For those who expect tranquility, the hotel is not the right place. For those who stay for business purposes, the hotel is worth the visit.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andra_gogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
124 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed September 23, 2012

Clarion Hotel Makassar is a huge and busy hotel, making this hotel a little bit lack of personality. If you are a business traveler and stay at this hotel for one or two nights, than this hotel is good for you. But if you stay longer, I would recommend other hotel.

Brekfast was also very hectic, food were not tasty except for the pasta. Overall we were disappointed with their breakfast.

We took a hotel transfer from the airport which cost IDR 150,000 per car.

Makassar's trafiic getting worse nowadays, so better to choose the hotel which close to the office. That was also why we choose this hotel.

Stayed September 2012, traveled on business
Helpful?
Thank tesyasblog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Clarion Hotel & Convention Makassar

Property: Grand Clarion Hotel & Convention Makassar
Address: Jl. AP Pettarani no. 3, Makassar 90223, Indonesia
Phone Number:
Location: Indonesia > Sulawesi > South Sulawesi > Makassar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Makassar
#4 Spa Hotel in Makassar
#4 Luxury Hotel in Makassar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Clarion Hotel & Convention Makassar 4*
Number of rooms: 585
Official Description (provided by the hotel):
Grand Clarion Hotel & Convention Makassar is a restful sanctuary within the hustling and bustling capital of South Sulawesi , location in the heart of Makassar thriving business district offering 585 accomodation with exquisite furnishing and unsurpassed hospitality. ... more   less 
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Also Known As:
Clarion Hotel And Convention Makassar

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