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“Outstanding. Best holiday EVER!” 5 of 5 stars
Review of Club Med Bintan Island

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Club Med Bintan Island
Ranked #2 of 32 Hotels in Bintan Island
Certificate of Excellence
Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Outstanding. Best holiday EVER!”
5 of 5 stars Reviewed November 13, 2013

The only negative comment about Club Med Bintan was that our holiday finished! Thanks so so much to the GO's, you are wonderful people and made our holiday so much fun. The Trapeze/Circus team were amazing, Rendi from the kids club - WOW. My son still misses you and if he ever gets a dog, he will call it Rendi. Mai, fantastic leader. Every staff member has a special quality that in turn adds a special quality to making the guests feel like they are VIP. We holidayed with 3 other families, there were 19 of us in total. We can't wait to go back, I can't recommend a holiday at club med highly enough. It is actually difficult to write / say how fantastic it is. Yes, the rooms are a little dated but there is so so much to do on the Island, they are used purely to sleep in. The food was just magnificent. Thanks so much to everyone involved, we can't wait to come back.

Room Tip: We were in the Q block, it is furtherer away but the walk is lovely and probably needed after consum...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NnelgAynat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,445 reviews from our community

Traveler rating
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    632
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    56
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (438)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
Perth, Western Australia, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 9, 2013

This is a very scenic and a great location for a village.. Thanks to all GO's again for yet another great experience.. Met Mike Clarke for the first time and his team were so good. Rob Waterson was a great sports manager and a great guy and was very helpful. Kosuke, so good and a very cheeky Japanese but so cool to see him again.. The bar team, unreal and I must point out Ren & Diana as being outstanding. Great also to meet Josh as lifeguard, a very friendly & professional guy.... Every GO at Bintan was awesome!!!! The rooms were good, the village itself is DEFINITELY worth a visit. The food variety is massive, even Vegemite is available which is important to us Aussies!! :) The beach is beautiful there, even though I was there during wet season but in normal season, the beach rocks!! I'll be back here again for sure..

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JasonNewlly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed November 5, 2013

The buildings here are less old and rooms bigger than Cherating. More importantly, GOs are friendlier and you see Mei everywhere.

Likes
-over the top farewell from Mei and the GOs
-funny sketches at nightly show, especially the improv show
-tropical fish near the rocks
-morning yoga in the spa (don't go to the evening one, the zen area is infested with biting insects)

Dislikes
-our stay started Fri and they served best food on Sat (I think). So meals afterward came downhill.
-windowless toilet
-old towels

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank CDNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed October 29, 2013 via mobile

We stayed at Club Med in Oct for 4 nights with our family who live in Singapore. Upon arrival we were greeted by the GO's clapping and offering us a cold flannel. Check in was speedy and easy.

We paid for a superior room which was pleasant enough. The wet room was nice. The rooms need upgrading to bring in line with five star rating.

The beach was fabulous and so were all the staff.

Did not enjoy the dining experience. It was noisy and chaotic, like being in a school dinner hall. The food was average, not always hot enough. The choices were ok, they catered for everyone.

Would we go there again? Probably not. It was quite expensive for what it was, although if you have young children it would be ideal.

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank MagicNumbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
1 review
5 of 5 stars Reviewed October 26, 2013

We have just returned from Club Med Bintan, was a long journey from Perth going via Singapore and a ferry to Club Med but as soon as you arrived it was well worth the travel, we stayed in the Deluxe Interconnecting suites and it was lovely, very spacious for our family of 4.
Lovely private beach, great bar on the beach, 2 swimming pools, amazing kids clubs and facilities, night shows were excellant, very entertainining.
I love the Club Med concept, all inclusive even includes travel insurance and all transfers.
The food was amazing, so much variety, and great cocktails
This was one of the most relaxing holidays our family has been on, thanks to the Club Med concept and the AMAZING staff!
Thanks Club Med Bintan

Room Tip: Go for the interconnecting with children, I would spend the extra money and upgrade from a Club to D...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank suzandgrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 25, 2013

We enjoyed the kayaking and the sailing lesson. The GM was very friendly and hospitable to all guests. The restaurant manager specially came to us on the first day and ask for what food to prepare for my toddler, very pleased n delighted with that. GO at the petite club wasn't too caring as 2 boys were fighting and this was ignored despite only 3-4 toddlers inside. Shows and food were below expectations as they seem to be of a budget constraint as compared to my club med trips to Phuket and Cherating. We love the beach at bintan! However, the restaurant and pools are located a bit far and have to climb up and down to the restaurant n pool were troublesome and tiring for toddlers.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Alicia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 of 5 stars Reviewed October 23, 2013 via mobile

Disappointed. Lovely resort, great setting, but not the 5 star holiday that the price would imply.

We spent a week at Club Med Bintan, 5-12 October.

The major issue for us was the deficient mini club.

We had 3 kids with us; 1, 4 and 5 years old. We'd hoped that our two eldest could be entertained for a portion of our week-long holiday at the club. We'd didn’t want to leave them at the mini club unhappy, so soon gave up trying.

The main problem was not the club's facilities, which in our opinion were ideal, but the lack of a couple of bubbly, pro-active personalities, to recruit, entertain and stimulate the kids. This was badly lacking. The mini club team appeared very passive and uninterested. There were a couple of friendly GOs, but on the whole the mini club team seemed lost.

In addition, club med “elf 'n safety” rules dictate that there is actually very little to do for 4-5 year olds. We realise you need rules as guidance – but in our view it should always be possible for a parent to sign a disclaimer, so that they can take their 4 year old on a boat/kayak or fire an arrow etc if they are willing to take full responsibility. This isn’t the case.

As it was, our 4 & 5 year old weren’t allowed to swim in the main pool, so had to swim in mini club pool (depth 0.5m), with armbands on, even though both of them can swim, unaided, perfectly. This did not help attract them to the mini club!

Also poor:

- The GOs seemed to lack motivation, appearing tired and aloof (perhaps due to end of season?)
- As already mentioned on this site: rooms were shabby; and for what it would cost to rectify, this should just be done.
- A foul smell seemed to linger constantly in the ground floor bar area – we can’t have been the only ones to notice?

On the plus side:
- All resort staff, cleaners, gardeners, waiters etc. were very attentive and friendly (more so than the GOs)
- Food was fantastic - Simon Lau does an excellent job.

Would we go on another Club Med holiday? No - unless we could be guaranteed of better mini club personnel.

Stayed October 2013
Helpful?
Thank edderenzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Bintan Island

Property: Club Med Bintan Island
Address: Jl Site A11 | Lagoi, Bintan Utara, Riau Islands Province 12920, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Bintan Island
#1 Luxury Hotel in Bintan Island
#2 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Club Med Bintan Island 4*
Number of rooms: 311
Official Description (provided by the hotel):
The Island of Bintan to the south of Singapore is full of history, marked by fallen empires. Its tranquil bays were long used by the Orang Laut pirates as a refuge. This is where Club Med Bintan Island, a haven of tranquility and refinement combining modernity with Asian tradition, now nestles. From the terrace of the Bar, feast your eyes on the mass of lapis-lazuli blue, mother of pearl and emerald, from the pool to the lush gardens. Nearby, Ria Bintan Golf Course is also a golfer's heaven. ... more   less 
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Also Known As:
Club Med Ria Bintan Hotel Bintan
Club Med Bintan Island Riau Islands
Bintan Club Med

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