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“Great Weekend Getaway”

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Bintan Spa Villa Beach Resort
Ranked #4 of 37 Hotels in Bintan Island
Certificate of Excellence
Reviewed September 13, 2013

We bought a 2D1N groupon deal inclusive of a city tour and massage. I would say skip the city tour, and head straight to the hotel. Room was spacious and clean. Their spa / massage place is just facing the sea, so it was a pretty relaxing experience. We went to Bintan Agro Resort for a walk, and I would say that Bintan Agro would be more suited to a group of friends or family, while this hotel was suited more to couples. Must try would be a snorkeling trip to the nearby white island. We spotted sea urchins and clown fishes there, and the sandy white beach was a great place to hangout. Another must try would be to get some fireworks from their souvenir shop. Was a fun experience overall.

  • Stayed: August 2013, traveled with friends
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3  Thank Joycjf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 7, 2013

the place is just facing the sea, especially if you get the suite, your room is just out in the facing the sea.

lots of natural wind and can just sit in the open to enjoy the sun and wind.

food is still alright, there's a seafood place just further down the road if you do not mind roadside stall.

spa service is average and reasonably priced

Room Tip: suite face the sea, good view
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  • Stayed: January 2013, traveled as a couple
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1  Thank PinXun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

Our group of 12 stayed at Bintan Spa Villa (BSV) from 8 to 10 Aug 2013. June & Rachel from the S'pore Office were very helpful in answering all my queries & concerns. Finally we confirmed our booking of the various room types. Really appreciate their professional advice & service.

Thumbs down:
1) We took the 11.10 (S'pore time) ferry on 8 Aug 2013, being a public holiday the ferry was full as expected. The immigration clearance in Bintan was chaotic. We arrived at BSV around 14.30 (Bintan time) after a long bus ride. Everyone was famished and we ordered our lunch, choosing the easy to prepare dishes. However 1 person was still waiting for his order after the rest had finished their lunch! A hungry man is an angry man! This is because the staff were not so conversant in English and they couldn't cope with the many hungry people who arrived at the same time.
2)Transfer: The bus used for our return trip to the ferry terminal was very squeeze. 2 guests at the last minute squeezed in for the shopping trip to Pasar Oleh.

Thumbs up:
1) Rooms: I'm pleased with my room (New Ocean Suite). From the spacious balcony one can enjoy the vast expanse of the sea and also the sound of water (when it's high tide). The room is big, clean and well maintained. Like their little detail of putting an insect repellant in the room.
2) Breakfast: Good value for money as it is buffet and they even have a waffle & eggs station. Food was replenished quickly. Enjoyed their breads & cake which were made in-house.
3)Food: Food was decent, within our expectations. We appreciate Eddy who tried to assuage us after the miscommunication incident @our first lunch by personally arranging suitable menus for the rest of our meals @BSV. We didn't try the BBQ as some of us were averse to it.
4) The spa sessions were very enjoyable & relaxing. Some of us went for additional sessions the next morning.
5) Douglas & his team @the Sunfish Cove Adventurer were friendly & helpful. Our group split into 3 mini-groups: 2 went for diving, 2 for snorkeling & the rest went to nearby White Sand Island. I enjoyed the White Sand Island, it has very fine white sand beach & clear water where we could see fishes swimming around our feet! The divers & snorkelers had a good time too, so much so that they went for another dive session the next morning. Thanks Douglas for taking care of all of us in such a responsible way.
5) Service: Although most of the staff are not conversant in English, they do smile and greet us, they did their best to make our stay as pleasant as possible. Thanks Fanny for helping me to soothe over all those little hiccups. Appreciate the way you handle our feedback & of course the little durain feast you helped to arrange.
BSV is an idyllic village style kind of place. Go with that mind set and one will enjoy the tranquility & relaxation where we couldn't find in hectic S'pore. We had a night of fun with some members singing away at the karaoke, playing cards at the same time and later the chance to let of some fireworks.

Room Tip: Do pick the New Ocean Suites, worth every cent!
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  • Stayed: August 2013, traveled with family
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Thank yoidan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

I think my experience with Bintan Spa Villa was good from the start.

From the time we decided to go, till we paid, they have been patient and answered all our questions including all the multiple different types of scenario and options we were toying with, and finally settled on a 2D2N (we took the last ferry out to Bintan on Friday).

Very reasonably priced, we took the basic room, it was spacious and i love the little balcony that was out there - which wasn't that little. The chairs and the small table allowed us to read in the day, and chill in the night chit chatting - having that little bit of privacy that we can't have unless we are in the room, but yet still have that privacy to overlook what the crowd is doing downstairs.

meal was decent too, love the food, but minus the flies part.

Felt that breakfast ends a little too early at 9.30am, Bintan Time?
The route to the villa was a little scary as well, because it was very dark, and probably we had no idea what the routes were like so, i was quite scared.

we will come back next time to try the kelong style room, but honestly, it is much better than i could ever ask for.

Some feedback -
1. Can breakfast be extended till slightly later? 9.30 is really early for us who are there for the getaway. We end up having to wake up at 8.30, or rush for breakfast. Which isn't the main aim here. It is supposed to be relaxing.

2. Can something be done to the flies..? It is quite irritating when we have to keep fending the flies away every time there is food. It is a small thing, but it gets quite irritating actually.

3. Can room service be offered?

4. The service when we were leaving was quite confusing. We were trying to see when our buses are coming, but it wasn't made known that there were two buses going to two different places, and when we asked, the lady that was in charge told us that this bus goes to another ferry terminal and we were like. Okay, then?

5. Overall, the staff here is not very conversant in English. Can speak slight, and you can order food and ask for items. But they can't carry out a proper conversation with you. It was a little frustrating when you need to repeat yourself a few times, and i had to try and figure out what words were the simplest and they could understand what i needed. But this doesn't apply to the F&B part, they were quite good, with the pictures and the normal condiments.

Would love to come back again despite my feedback. If changes would be made then great, if not, i will still come back! :)

  • Stayed: August 2013, traveled as a couple
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1  Thank jessqueksc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund C, Manager at Bintan Spa Villa Beach Resort, responded to this reviewResponded September 9, 2013

Dear Guest

Thank you for spending the time to write this extensive review and feedback, it is much appreciated. We are delighted that you have enjoyed your stay with us, and found it to be a reasonably priced and good experience. Thank you for your feedback on the breakfast timing as well as room service, we will bring it up with our management for discussion. As with the flies, we do fogging of the resort once a week, however, inevitably some insects will fly in from the surrounding areas, still we will look to improving the situation with additional methods. As with communication with our staff, we apologise but all our staff are locals, and English is not their first language. However, our front office staff are proficient in English and will able to communicate well with our guests, tending to any problems. Thank you once again for all the feedback and we definitely look forward to welcoming you again soon!

With Warmest Regards
Edmund Cheong
Bintan Spa Villa Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

Spent a day at the resort with my girlfriend as a getaway from our busy lives.

The trip to the resort was quite long, since the resort is on the far side of Bintan. However, this was forgotten shortly after check-in, as the staff and resort environment were very welcoming; it was very peaceful and quiet.

The staff were at the ferry terminal to bring us to the resort, checking in and out was hassle-free (we were even given a late check out because we had gotten a later ferry back to Singapore, great!).

Experiences with the staff had been pleasant, we were greeted and attended to everywhere we went. We were provided wine glasses to enjoy wine, and beach towels when we went to suntan.

We stayed at the New Ocean Suite, which was roomy and rather cosy. All our meals were at the Cafe, the food was really good and reasonably priced. Since our stay was short, there wasn't much to do. We had wished that our stay was longer, the resort has more to offer than just rest.

The spa and diving centre appear to be the prominent features of the resort. The resort is definitely worth a visit for a relaxing trip, or for adventurous people. We were told the dive centre is expanding its facilities, this could be worth watching out for.

Room Tip: The New Ocean Suite is conveniently located near all facilities (spa, dive center, cafe), and is at...
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  • Stayed: August 2013, traveled as a couple
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Thank Nicholas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund C, Manager at Bintan Spa Villa Beach Resort, responded to this reviewResponded September 9, 2013

Dear Guest

Thank you for taking the time to write this fantastic review, and we are more than happy that you have enjoyed your stay so much. It is wonderful that you appreciated the peace and quiet of the resort, and we hope that you have had a rejuvenating experience staying here. Thank you for your compliments on our staff, we will be sure to relay your praise on the excellent service. We definitely look forward to welcoming you back to try out more activities, like diving as you mentioned. Thank you once again for the review and for staying with us

With Warmest Regards
Edmund Cheong
Bintan Spa Villa Beach Resort

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Reviewed August 18, 2013

Awesome place for people looking to get away from city life. Great views and great facilities too! The pool, karaoke and bar area is a great place to spend the night and mingle with people. Staff there are friendly and always ready to assist you. Small place and hence a quieter stay than the sister resort. Food at the cafe is good, love the avocado juice! =)
Not much to do over there thou. Swimming pool, water sports etc are available at the sister resort which the resort provides free shuttle to and fro. Take a boat to white sands island, a really pretty place. Or do some snorkeling. My friend has praises for their newly established scuba centre. Safe place for beginners and new discoveries for seasoned divers. And of course, friendly dive masters.
Some minor issues with the room thou. The shower had rusty smelling water the 1st 2 days we were there, it got better after that. We also had lots of insects dying in the bathroom, but it seems only our room had the problem.

All in all a great place to be! We'll be sure to return for a dive trip or when we need to recharge and just relax over a avocado juice. =D

  • Stayed: August 2013, traveled with friends
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Thank Michele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund C, Manager at Bintan Spa Villa Beach Resort, responded to this reviewResponded September 9, 2013

Dear Michele

Thank you so much for spending the time to write this excellent review. We are more than delighted that you have enjoyed your stay with us so. We are glad that you loved the ambience at the karoake bar, and that you got to make new friends at the resort. Like your friend said, our dive centre is professionally set up by our Certified Dive Masters, ready and operational to provide Beginner Courses, Introduction Dives and much more. We look forward to welcoming you back for a dive with us! Thank you once again for writing this review and for staying with us

With Warmest Regards
Edmund Cheong
Bintan Spa Villa Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

We spent a couple of lovely days here on Bintan. The value for money is excellent. The water front rooms are very good and it makes for a good couple get away.
Letting it down though was the service at meal time. Our group of four had one main meal always 45 minutes later than the others on 3 separate occasions. It was generally poor restaurant service throughout, even though the staff were friendly always. There was karaoke at the only bar and it was fun and brought guests together.
The spa was excellent. The massage faultless and very relaxing. The sea was thigh deep out to half a mile which was good and bad because was easy to walk out to islands but it was difficult to swim.

  • Stayed: August 2013, traveled with friends
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Thank Nick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund C, Manager at Bintan Spa Villa Beach Resort, responded to this reviewResponded September 9, 2013

Dear Guest

Thank you for spending the time to write this review. We are glad that overall you have enjoyed your stay, the rooms, the value for money as well as the spa. We greatly apologise for the slow service when u stayed with us, your feedback has been noted and we will work hard towards greater efficiency at the restaurant. Thank you once again for the review, and we hope to welcome you back to Bintan Spa Villa again soon

With Warmest Regards
Edmund Cheong
Bintan Spa Villa Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bintan Spa Villa Beach Resort

Address: Km. 38 Jl. Pantai Trikora | Teluk Bakau Bintan, Bintan Regency, Riau Islands Province 29153, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Bintan Island
#4 On the Beach Hotel in Bintan Island
Price Range: $81 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bintan Spa Villa Beach Resort 3*
Number of rooms: 29
Official Description (provided by the hotel):
Tucked in a cosy corner of Trikora beach is Bintan SpaVilla Beach Resort, a little haven of peace and quiet. Think of it as your seaside bed and breakfast.Sea views from every room & Ocean Suites built upon water.Spa by the sea; traditional massage with an ocean view. Beachfront Seafood BBQs. Leave the hustle and bustle behind ... more   less 
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Also Known As:
Bintan Spa Villa Beach Resort Bintan Island, Riau Islands

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