It was our first trip to Bintan and we wanted a good experience by choosing Angsana and also to try out the spa service. As the other reviews had mentioned, rooms were made up twice a day, which meant we got return to a clean and tidy room every time. We also tried the BBQ buffet on a Friday night at the Pantai Grill & Bar. As our order of the satay sticks did not arrive after a long wait and even after a repeat order, the restaurant manager was very apologetic and did a very quick service recovery by offering us 2 glasses of champagne - it was indeed a pleasant surprise!
What could be vastly improved are the aging furnitures and perhaps a change of doors to reduce the noise level from outside the room. All trolleys that went past the room could be heard and it was quite disturbing. Likewise, we wished that our neighbours on the floor above could stop dragging furnitures across the room! Wireless network was also slow and there was only one PC terminal at the lobby for guests to share.
Overall, we found the resort staff friendly and offered great service but the state of the rooms and facilities really needed to be improved.
- Official Description (provided by the hotel):
- Nestled on the beautiful white sands of Tanjong Said Bay and overlooking the South China Sea, Angsana Bintan in Indonesia is a heavenly retreat just 55 minutes away from Singapore via high-speed catamaran. Take in the tranquil island life as you are pampered by the finest in Asian hospitality amid the beauty of tropical flora. ... more less
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- Also Known As:
- Angsana Bintan Hotel Bintan
- Angsana Hotel Bintan
- Angsana Bintan Bintan Island, Riau Islands