My wife and I stayed at the Banyan Tree in Bintan in February 2007. My wife said to me yesterday that if she could go back to any hotel we've avery stayed at, it would be this one. I'm not so sure.
Don't get me wrong, as people who have stayed a several hotels that claim to be five star hotels, this is a great hotel. I'm sure if you've stayed at multiple Banyan Trees are only go to a hotel if you have your own butler then you'll find holes to pick in the Banyan Tree Bintan. Subject to what I have to say below, the service is very good, particularly around the pool area - we loved the frozen fruit and mini ice creams that were given out in the morning and afternoon by the pool. The restaurants and food served by them were very good.
We stayed in an Ocean View villa which was spacious and well appointed, with beautiful views. Some reviews have said that the villas were dated. I don't know what villas those people had, but for the most part I'd disagree with them. The style of the villas was not, by any stretch of the imagination, cutting edge modern, but, we felt, consistent with the character of the resort.
BUT I have a problem and it is not the first time I have come across this poblem in a hotel that markets itself in the way that Banyan Tree hotels do. If I am paying severl hundred dollars per night (or even if I'm not), I would expect the hotel to get the basics of service and housekeeping right.. Some people may think this is a minor issue, but if you are paying the arates charged by this hotel, you don't expect to be on the phone all the time asking for water to be replenished, new toiletries or for the room to be sprayed for mosquitoes (this is essential in Bintan) when it should have been. These are all basic elements of the housekeeping service and the Banyan Tree should have got these right.
We had a lovely stay at the Banyan Tree, but if could have been perfect if they'd only sort out the basics. Would I go back there again? Not personnaly. For the money, I'm sure there are better places to try out.
- Official Description (provided by the hotel):
- Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. The resort's Jacuzzi villas have jacuzzis built into their sun decks whilst the two-bedroom pool villas have their own plunge or swimming pools and are particularly suitable for families. Culinary variety is the name of the game with "Crossroads" offering Western cuisine in an air-conditioned or al fresco setting while the Saffron Restaurant serves Thai and South East Asian specialties. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes. The new food and beverage outlet, "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. ... more less
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- Also Known As:
- Banyan Tree Bintan Hotel Bintan
- Banyan Tree Hotel Bintan
- Bintan Banyan Tree
- Banyan Tree Bintan Bintan Island, Riau Islands