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Banyan Tree Bintan
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Reviews (1,873)
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1,051 - 1,056 of 1,873 reviews
Reviewed December 3, 2013

This once amazing resort is in serious need of an upgrade. My first visit was 18 years ago when it first opened and not much has changed since then. We had to move villas because of a broken air conditioner and the next day discovered that the original villa was now undergoing repainting, re-thatching and getting a new air conditioner! Why were we booked into this villa in the first place? Mosquito fogging is a necessity but did they have to do it at midnight last night? And without prior notice. This is a blot on an otherwise amazing landscape of Banyan Tree Resorts of which I am lucky enough to have stayed in a few. Service, staff and food were, however, excellent.

Stayed: December 2013, traveled as a couple
2  Thank Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this reviewResponded December 16, 2013

Dear Lynn T,

Thank you for your comments and please accept my sincere apologies for our shortfalls. I have discussed your feedback with the respective Heads of Department.

Your observation on the resort being the same is correct, we are going at length to maintain the traditional Balinese style of our villas making it so unique. Having said this we indeed did fall short having you assigning a villa which was due for our rigorous upkeep program which we have in place to keep our standard. At the same time I am glad that you enjoyed the rest of your stay once we corrected our mistake.

The mosquito fogging is taking place to protect our guests, but I have noted your comment on the timing which I will review with the team. You should also should have received a letter advising you of this, an inconsistency I will also address with the team.

I hope that we will be able to welcome you back again in one of your travels.

Sincerely,

Stefan Thumiger
Area General Manager
Banyan Tree Bintan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Bathurst
1
Reviewed November 29, 2013

My husband and I stayed at the Banyan Tree Bintan for the last few nights of our honeymoon. Leading up to the stay I read reviews and began to think we had made a mistake spending such a lavish amount and would be disappointed. From the moment we arrived on the ferry I knew we wouldn't regret it. We were met by a staff member and escorted through customs, helped to collect our bags and driven by private car to the resort. Check in was very quick and simple and our room was absolutely beautiful. The staff member who showed us to our room explained where we could find everything in the room and how to call for the buggy service, find breakfast etc and left us to it. We had the 'Blue Moon' Dinner package that night and the staff made our outdoor area look absolutely stunning with decorations, lanterns and beautiful tableware. Our dinner was absolutely delicious! The rest of the stay was equally wonderful and very relaxing. The staff were all very helpful and friendly and couldn't do enough to help. Yes, there are gecko's and even the odd bat, but it's all part of the surrounds in the rainforest and the staff are happy to help if your little visitors are making you uncomfortable.
The price is reasonable for the service and setting and all the food was lovely. We stayed at a resort on Sentosa Island prior to arriving at Bintan that was very sub-standard in comparison and charged almost 50% more for room service and mini bar items, so we found the Banyan Tree very reasonable in price for dining.
We would definitely stay again.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this reviewResponded December 10, 2013

Dear A TripAdvisor Member,


Thank you for your time of posting your experience here at Banyan Tree Bintan. It goes without saying that I am delighted to read that you enjoyed your stay in the unique nature setting of our Hotel. We always endeavor of personalize everyone’s stay, creating experiences rather than providing a service only. I am glad we have succeeded and hope to welcome you back some time soon.

Sincerely,


Stefan Thumiger
Area General Manager
Banyan Tree Bintan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

I stayed here for 2 nights on the recommendation of a friend. It was just like being in paradise.
I stayed in a sea view villa with its own outdoor jacuzzi and small pool, villa 510. It was so quiet and secluded, I just spent most of the time relaxing on my lounger and reading
The staff couldn't have been more friendly or accommodating. I was always ordering a buggy to take me from one place to another ant they didn't seem to mind. This also has it's downfall, as my villa was a long way from the library, restaurants, pool and spa. It was just too hot and humid during the day to do the hike and a night it was pretty dark with all the night time wildlife out. So it was actually an effort to go to the pool for a swim, at 20 minutes walk from your villa
My air conditioning wasn't working one evening, but they sent maintenance straight away and my room was cool again in 30 minutes
The food was ok, not superb but pretty good, although it was expensive. It was nice to eat breakfast outside and they served until 10.30am so plenty of time for a lie in
One evening they brought dinner to my villa and set up the table outside. This saved me the hike to the restaurant
Transfers were quick and reliable, just email the hotel before you arrive. It's only 25$ return trip and they sort out your boarding pass for the return trip. I even left my mobile charging in the library but they brought it to me within 15 minutes and before the ferry left
This really is luxury in paradise, but it doesn't come cheap, but I suppose you get what you pay for, peace and tranquility. You really don't need to come into contact with other guests, if you want to be completely alone. You can get a reasonable deal, if you shop around
Try out the spa, I can highly recommend it
If I had been there longer, I would have tried out some of the day trips
All this and only 45 minutes by a comfortable ferry from Singapore. But make sure you take lots of insect repellant. The Mosquitos are ferocious!

Room Tip: If you can afford, the more expensive rooms, they will give you more of a luxurious stay in paradise
  • Stayed: November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lisasplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefan_Thumiger, Area General Manager at Banyan Tree Bintan, responded to this reviewResponded December 10, 2013

Dear lisasplaces,

Thank you for putting your comments up on Trip advisor and I am delighted to read that you had a fantastic stay with us. Your kind remarks of our associates will be passed on to them on our notice board - we are indeed very proud of them and your comments reinforce our belief into their professionalism.

I am glad that our buggy service got you to places, unfortunately having the unique seclusion of your villa has its downside and it is my sincere hope that this did not inconvenience to much.

Again, thank you for your feedback and I look forward welcoming you back very soon.

Sincerely,


Stefan Thumiger
Area General Manager
Banyan Tree Bintan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013 via mobile

Unobtrusive luxury in the middle of sea and lush green tropical rainforests, it was simply divine! The staff were more than willing to serve and quick to retreat to give u the sense of privacy.. Considering that there is no air fare involved the 2 day retreat from Singapore was just awesome

Stayed: November 2013, traveled as a couple
Thank Devdban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puri A, on behalf of Stefan Thumiger, Area General Manager at Banyan Tree Bintan, responded to this reviewResponded December 3, 2013

Dear Devban,

Thank you for your comment. I am delighted to read that you enjoyed your stay in the unique setting of Banyan Tree Bintan.

We are proud of our team here and your comments endorse our belief into their dedication and professionalism.

We look forward to welcoming you back again for another mini vacation.

Sincerely,


Stefan Thumiger
Area General Manager
Banyan Tree Bintan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Dubai
1
Reviewed November 16, 2013

I went with my wife for our 10th anniversary, we spent 4 nights in a sea front villa, with all objectivity the hotel is wonderful, staff is extra helpful and cheerful, they respond instantly to any request, the beach is the main highlight , pools are wonderful too and restaurants are ok. The main drawback is the huge number of lizards all over the walls, and the worst thing is the bats ....yes bats are hanging over the ceiling of the outside deck to the extent that we were scared to use the villa relaxation pool and we ended up paying $600 a night for a room that we have never enjoyed ,,,,,it was a relief that we were out most of the day. If you are a night person be aware that life stops once the sun set , you have nothing to do but eating out in one of the 3 restaurants or go for a massage ....after seeing Angsana hotel, next to Banyan and knowing it is a sister hotel ( shared facilities ) I would highly recommend staying over in Angsana and just try one of banyan restaurants one day. Angsana is almost 40% cheaper and bats free er

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with BanyanTree.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puri A, on behalf of Stefan Thumiger, Area General Manager at Banyan Tree Bintan, responded to this reviewResponded December 3, 2013

Dear A Trip Advisor Member,

I am delighted to read that you enjoyed your stay in Banyan Tree Bintan. As you rightly have pointed out, our unique setting in the jungle is also our biggest challenge. We are addressing the bat issue at the moment without harming the animals and disturbing the natural environment.
I am truly sorry that this has affected your experience and am disappointed that we have failed to move you into villa which is not exposed to the fruit bats.

It is my hope to be able to welcome you personally back in either Angsana Bintan Hotel or in our Banyan Tree Bintan Villas.

Sincerely,

Stefan Thumiger
Area General Manager
Banyan Tree Bintan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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