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“Good stay” 4 of 5 bubbles
Review of Banyan Tree Bintan

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Banyan Tree Bintan
Ranked #3 of 32 Hotels in Bintan Island
India
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good stay”
4 of 5 bubbles Reviewed January 6, 2013

my family of five checked into a sanctuary villa. we were stunned by the amazing view. the infinity pool was breathtaking but be careful with kids. on closer inspection, the villa was a little dilapidated and some facilities were cracked/chipped. However, the hotel had great food and great service. the general manger was extremely helpful. all in all a good stay. the only minuses were that the hotel is undergoing renovation so its hard to get rooms.

Room Tip: Get a room with an infinity pool -- they are really worth it.
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank samville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,297 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
Singapore
Level Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed January 2, 2013

The resort is lovely and our villa had an excellent view. Service is friendly, usually prompt and pleasant throughout. Bathroom amenities are not exactly luxurious for the exorbitant room price they charged (we went direct and did not use any travel agency). Likewise, they even charged for a call to their sister hotel when I rang the reception to make a dinner booking! The reception staff had problem communicating in English and when we rang to ask them to remove a long worm in our room, they did not understand us.

I do not like the idea of being billed USD2 per night for THEIR CSR programme which I PERSONALLY do not care about. Upon check out they did not even bother to explain and just slapped the amount in my bill.

Tree Top restaurant is even more overpriced and quality of food does not match the price charged. One of the staff actually did not even know how to direct us to an appropriate seat but suggested putting us right at the entrance corner, when there had been so many nicer seats available.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LuoCJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 29, 2012 via mobile

When we got there were we were provided another room than what I had specified in my email correspondence to them, needless to say I was disappointed and voiced my concerns, they upgraded us to the big honeymoon villa( with a small fee of course, as you will realize nothing is complimentary or free) but the villa was amazing and room staff were very nice. We ended up spending a small fortune because food and drinks are horribly expensive there..we realized we could have spent the same amount flying to Europe.. However it was a nice stay as the honeymoon villa was splendid, from what I saw, the other smaller villas are really not worth spending that much money on.. You're better off going to Bali or Phuket for that amount

Stayed June 2012, traveled as a couple
Helpful?
Thank NamrataParesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed December 28, 2012

Was looking for a short getaway with my family, decided to 'pamper'ourselves and go for banyan tree santuary pool Villa.

No regrets. The Villa is clean, scenery is beautiful and service is good. Simply love the private pool and jacuzzi. Arranged spa for my parents and they love it too.

Overall it has been a nice stay and I will definitely come back again, for a quality stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

We stayed 3 nights at banyan tree in bintan and it was absolutely gorgeous. Great rooms, friendly staff and absolute privacy. Nothing was missing. The pool villa is a dream come true. Can recommend the villa barbecue. We barely visited the restaurant except for breakfast.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
1 Thank Roadracer123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed December 27, 2012

For our second trip in Banyan Tree Bintan, we were with the kids and had booked 2 sea-view villas. We were welcomed and upgraded to a 2 bedroom villa with large swimming pool,on top of the hill wit a fantastic view, but only after asking for an upgrade and first being told there was no 2 bedroom villa available....it is too bad to miss such an easy opportunity to make a great first impression. Nevertheless, thank you for the upgrade. The villa is superb, even if the look and feel of the decoration and furniture might be a bit "passe", it is still nice. The beach is still pleasant, very little people around you, and the sport activities are numerous. We did some jet-ski, and a very funny quad trip in the forest behind the beach, very worth to do. Food has improved versus our first visit, each restaurant is different and reasonnably priced. Still a good spot for leaving the urban jungle of Singapore for a long WE, but Banyan Tree will need to re-invent itself a bit there to strive, competitors are coming...

Room Tip: Villas on the rocks are great if you like the sound of the sea Villas on top of the hill have super...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GilPic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 26, 2012 via mobile

First the location is splendid. The villas and surrondings have stunning uninterrupted sea views. You feel like you are in a privileged location.
However it's not all good...
We had a sea front villa that must have been nice 10 years ago. It felt dated and in need of modernisation. The shower should be monsoon style, but was a miserable handheld shower.
It rained and our villa roof leaked over the marble floor,along it quite slippery in the dark. The leak was another sign of the lack of maintenance.
The service was very average and not what I would expect from this expensive hotel. Our in room service was really good but wasn't cleared up when the room was serviced.
The treetops restaurant food was bland and service lacked experience. The in room dining food from saffron and treetops was much better.
We had a day at the spa which was skilled and well worth it.

Overall a great hotel but far too expensive for the quality offered.

I would expect excellence at ~700usd a night.

The manager did knock off a nights fee for our trouble.

I won't go back in the conditions.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Bintan

Property: Banyan Tree Bintan
Address: Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Bintan Island
#2 Luxury Hotel in Bintan Island
#3 On the Beach Hotel in Bintan Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Bintan 5*
Number of rooms: 72
Official Description (provided by the hotel):
Close to Singapore lies a sweep of brilliant Indonesian islands, the most spectacular of which are found in the Riau Archipelago. Bintan Island has long been one of the region's most popular destinations. Banyan Tree Bintan occupies 240 hectares on the sea front and is comprised of 72 villas modeled on traditional Balinese architecture, all beautifully located in virgin forest. The resort's Jacuzzi villas have jacuzzis built into their sun decks whilst the two-bedroom pool villas have their own plunge or swimming pools and are particularly suitable for families. Culinary variety is the name of the game with "Crossroads" offering Western cuisine in an air-conditioned or al fresco setting while the Saffron Restaurant serves Thai and South East Asian specialties. You can also dine in your own villa - simply order from the a la carte menu or make a selection from the BBQ dinners cooked in front of your eyes. The new food and beverage outlet, "The Cove," is modern and up-tempo; Mediterranean cuisine is prepared here to perfection. ... more   less 
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Also Known As:
Banyan Tree Bintan Hotel Bintan
Banyan Tree Hotel Bintan
Bintan Banyan Tree
Banyan Tree Bintan Bintan Island, Riau Islands

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