I had been there a year back with my friend. The hotel was booked as a part of the package which we availed.We reached the hotel at 2:00 PM and we asked for our rooms at the front desk. We waited for half an hour and since there was no confirmation of any kind i had to ask the front desk again about the room. The lady looked really puzzled and did not know what to do. She told me to wait for some time. We already have had a long day clearing immigration's and stuff and we were very tired. After a brief argument she agreed to give us a room and told that we need to shift to the room meant for us when it is ready. Gasp!! A sigh of relief. Common guys this is not the way to handle guests. You got to do your job better.
The Hotel room was big and the bathrooms were clean and tidy. Don't expect any kinda view though since it overlooks the city.The hotel has a small disc and karaoke center for VIP's else you gotta pay 100 $ for the entry in the karaoke. The disc is small and loud.
The hotel has a very big reception area and bar attached to that where one can sit and enjoy a drink or two. The bar is nice and the service was pretty average. We had to wait for some one to actually attend to us.
The hotel also have a swimming pool, sauna and Jacuzzi. The pools and Jacuzzi area is well maintained and clean.
Overall they need to improve on the service of the Hotel. The infrastructure is there and you wont regret staying here.
- Official Description (provided by the hotel):
- Prepare to be impressed with Batam's Prestigious Landmark, Planet Holiday Hotel takes comfort and elegance to a new level. True luxury with world-class facilities providing every distinctive customer service satisfactions. Just 5 minutes from Harbour Bay International Ferry Terminal or 30 minutes from Hang Nadim International Airport. We are located midway between Nagoya and Jodoh in the heart of Batam`s main business district close to excellent shopping and entertainment facilities. ... more less
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