I brought 20 people with me and made booking through email. Check in was late by 2 hours making my group tired of waiting. Front office keeps on telling one staff per floor but upon checking, 4 staffs was lingering outside of the rooms. They were talking instead of cleaning the rooms. Asked for interconnecting rooms but only got one. Staffs were patience with my questions. Supervisors should be overlooking the chambermaids instead sticking at the counter. No bellboy to carry the luggage instead my husband has to push the trolley of bags up to 18th storey. Despite all these, the food and facilities was good. Kids had a great time at the pool. Intended to try the spa but was fully booked.
- Official Description (provided by the hotel):
- Prepare to be impressed with Batam's Prestigious Landmark, Planet Holiday Hotel takes comfort and elegance to a new level. True luxury with world-class facilities providing every distinctive customer service satisfactions. Just 5 minutes from Harbour Bay International Ferry Terminal or 30 minutes from Hang Nadim International Airport. We are located midway between Nagoya and Jodoh in the heart of Batam`s main business district close to excellent shopping and entertainment facilities. ... more less
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