We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Quite pricey but very good service” 3 of 5 bubbles
Review of Golden View Hotel Batam

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Golden View Hotel Batam
Ranked #40 of 94 Hotels in Batam
Singapore, Singapore
Level Contributor
121 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Quite pricey but very good service”
3 of 5 bubbles Reviewed December 27, 2010

Location. Quite far from town. Hotel provide free shuttle to main few malls in town. Seafood restaurants nearby.
Room. Big room with clean toilet.
Food. Pricey in hotel. Food taste so so. Coffee very expensive. The chilling crabs at the seafood restaurants nearby taste good.
Service. Excellence. All staff from doorbell, reception, to cleaners provide good service. Very helpful.

  • Stayed December 2010
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank keecheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

167 reviews from our community

Traveler rating
    24
    60
    61
    13
    9
See reviews for
50
26
4
15
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore
1 review
4 of 5 bubbles Reviewed December 1, 2010

The room is spacious and clean . The staff is courteous and efficient and friendly . Nearby there is a famous seafood restaurant called Golden Prawn 933. The food is delicious and its price is reasonable. The hotel also provides shuttle bus service to major shopping centre e.g Nagoya Hill Shopping Centre My wife and .I enjoyed the stay tremendously. We will stay in this hotel when we go to Batam again.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lauss2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed November 20, 2010

I booked this hotel over email from Singapore. Front Office was quick to reply and even give a call to understand my need. They were proactive in asking what kind of tour I would prefer and suggested local package tour that would take me around the city at a very affordable cost.

A no-delay, very much on time pick up from Batam Ferry Terminal to the Hotel. Friendly service. Quick service at check-in. Excellent room, very professional service and a sumptuous break fast that is a part of the room rate.

Rooms were very spacious, neat & clean and prompt re-fill of toiletries & mini-bar.

It was an excellent stay overall.

  • Stayed December 2009, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dipayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 31, 2010

We stayed in a superior room on 30 - 31 Oct. The hotel, though it was stated four stars, appeared a little run down. That said, the staff were warm and friendly, and we did have a good time except for a major incident, which totally marred our experience.

We were due for a massage on 30 Oct at 8 pm but amended our appointment time to 8.30 pm on 30 Oct and left our room at 8.15 pm - I know this as I had set my alarm to go off as a reminder. We arrived at the 'spa' (It was such a dingy place - there weren't proper rooms; all they had were curtains, and the masseuse was terrible...) at about 8.20 pm. By the time we got into our massage areas and lay down proper, it was 8.35 pm. This was because we were asked if we wanted to have mint oil used instead of just the normal oil, and there was some time wastage because I had some clothing queries, which could not be properly answered because of the language barrier - my masseuse spoke little English. I was checking the time (the clock was on the wall right next to my 'cubicle'.)

But I digress.

The massage was a horrible experience, to say the least. While I am understanding somewhat about the noisy atmosphere (the 'spa' employees were yelling at the top of their voices spasmodically, as were the other equally chatty guests), I cannot let what happened later slide.

15 minutes into the massage I was turned from my back to my front. I have other spa packages and am a fan of massages. So I know when a massage is cut short. Surprised, I asked the masseuse: Isn't my massage supposed to be 90 minutes long? I even used my fingers to count in case she didn't understand. She said, Yes.

So I settled in as best as I could. But contrary to what was promised in black and white on the package slip and my masseuse's verbal confirmation, the massage ended at 9.35 pm.

That works out to a grand total of ... 60 minutes.

We then walked to the counter to ask why this was so. The 'manager' was more interested in watching her television programme than rectifying the damage or dealing with the issue. When asked about the time difference, she told us that 'normally we just massage slightly more than one hour', and that guests drinking tea was part of the deal.

We were shocked, to say the least.

There were three girls at the counter besides my masseuse. They then tried to rectify the situation by suggesting that we continue with the rest of the massage inside (which is silly, since we had already changed into our clothes, and seriously, would YOU have continued?)

As the exchanges went on, I turned around to see the 'manager' smirking at the situation. She didn't give a hoot about the proceedings. Appallingly, it was her other staff who were trying to salvage the situation.

The massage oils were supposed to cost S$5 more per pax. We then said we would forfeit the time in lieu of the payment, and left.

Would I return to the hotel? Probably so. But I will never step foot into that miserable place which tried to pass itself off as a spa. What a nightmare as isn't a massage supposed to be relaxing in the first place? But we ended up fuming mad!

  • Stayed October 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank sslsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed October 26, 2010

The hotel staffs were very flexible. We had asked for a double room but it was not available. The staff then upgraded our room FOC. We were given a big room with one double bed and super single bed. The furniture were very new and the room was clean. They have an open air restaurant in the hotel. you can eat and admired the pool view. The only thing which we have issue on is the breakfast has little variety. The hotel is located in a secluded area. It will suit people who wants to get away from the bustling city.

  • Stayed October 2010
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sincerereview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simei
1 review
4 of 5 bubbles Reviewed December 10, 2009

I had a 2D1N trip to Bagtam and stayed at this hotel. The service staff at the cafe was helpful but a little slow maybe due to overcrowding during that period. Breakfast was not bad. Shuttle service to shopping mall has a limited timing but would be good if they can improve further by having more services during peak season. Security staff was great and very helpful. They provided good info and advice. The room was spacious and comfortable and can even accomodate 4 persons.

  • Stayed November 2009
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank seniorchua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed August 4, 2009

I was here for a business planning trip with my colleagues for 3D2N. When we arrived, I wasn't excited about staying in this hotel.

The room I stayed in was not very clean and lighting in the room was too dim. Don't be tricked by the name of the hotel - Golden View. The view from my room was the swimming pool and houses beyond the pool (refer to the photos posted by other reviewers)...not exactly the golden view I expected. The bathtub was designed poorly, water always flows onto the floor even though the shower curtain is pulled, making the bathroom floor very wet after every shower.

The buffet breakfast served at the hotel's Cuppa Cafe wasn't great. It seems to me that they were trying very hard to serve western style breakfast but failed quite badly. I ended up eating corn flakes and eggs subsequently. We had our lunch at the same cafe and the food was average. We had dinner at a kelong restaurant located beside the hotel. The seafood was again average. We also BBQ dinner prepared by the hotel's kitchen staff which I didn't eat much...I guess you know why.

The next morning quite a handful of my colleagues complained of vomiting, stomachache, diarrhea and food poisoning. A colleague of mine had to be sent to a hospital for treatment. It should be caused by contaminated food from the BBQ dinner the night before. Some had to seek treatment after they arrived back in Singapore.

In short, I won't be coming back to this hotel in future.

  • Stayed July 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank TraveLoverSGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Batam hotels

Hotels you might also like...
Travelers also viewed these Batam hotels
2.8 mi away
Crown Vista Hotel
Crown Vista Hotel
#31 of 94 in Batam
4.0 of 5 bubbles 89 reviews
3.7 mi away
Harmoni One Convention Hotel and Service Apartments
0.9 mi away
Swiss-Belinn Batam
Swiss-Belinn Batam
#26 of 94 in Batam
3.5 of 5 bubbles 153 reviews
Show Prices
Show Prices
Show Prices
4.7 mi away
Harmoni Suites Hotel
Harmoni Suites Hotel
#4 of 21 in Nagoya
4.0 of 5 bubbles 185 reviews
4.7 mi away
Da Vienna Boutique Hotel
4.4 mi away
Mercure Batam
Mercure Batam
#35 of 94 in Batam
3.5 of 5 bubbles 332 reviews
Show Prices
Show Prices
Show Prices

Been to Golden View Hotel Batam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Golden View Hotel Batam

Property: Golden View Hotel Batam
Address: Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #40 of 94 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Golden View Hotel Batam 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Agoda, Booking.com, Travelocity and Priceline so you can book your Golden View Hotel Batam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing