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“Good Hotel at good price”

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Golden View Hotel Batam
Ranked #33 of 101 Hotels in Batam
Reviewed November 20, 2010

I booked this hotel over email from Singapore. Front Office was quick to reply and even give a call to understand my need. They were proactive in asking what kind of tour I would prefer and suggested local package tour that would take me around the city at a very affordable cost.

A no-delay, very much on time pick up from Batam Ferry Terminal to the Hotel. Friendly service. Quick service at check-in. Excellent room, very professional service and a sumptuous break fast that is a part of the room rate.

Rooms were very spacious, neat & clean and prompt re-fill of toiletries & mini-bar.

It was an excellent stay overall.

  • Stayed: December 2009, traveled solo
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Thank Dipayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 - 177 of 192 reviews

Reviewed October 31, 2010

We stayed in a superior room on 30 - 31 Oct. The hotel, though it was stated four stars, appeared a little run down. That said, the staff were warm and friendly, and we did have a good time except for a major incident, which totally marred our experience.

We were due for a massage on 30 Oct at 8 pm but amended our appointment time to 8.30 pm on 30 Oct and left our room at 8.15 pm - I know this as I had set my alarm to go off as a reminder. We arrived at the 'spa' (It was such a dingy place - there weren't proper rooms; all they had were curtains, and the masseuse was terrible...) at about 8.20 pm. By the time we got into our massage areas and lay down proper, it was 8.35 pm. This was because we were asked if we wanted to have mint oil used instead of just the normal oil, and there was some time wastage because I had some clothing queries, which could not be properly answered because of the language barrier - my masseuse spoke little English. I was checking the time (the clock was on the wall right next to my 'cubicle'.)

But I digress.

The massage was a horrible experience, to say the least. While I am understanding somewhat about the noisy atmosphere (the 'spa' employees were yelling at the top of their voices spasmodically, as were the other equally chatty guests), I cannot let what happened later slide.

15 minutes into the massage I was turned from my back to my front. I have other spa packages and am a fan of massages. So I know when a massage is cut short. Surprised, I asked the masseuse: Isn't my massage supposed to be 90 minutes long? I even used my fingers to count in case she didn't understand. She said, Yes.

So I settled in as best as I could. But contrary to what was promised in black and white on the package slip and my masseuse's verbal confirmation, the massage ended at 9.35 pm.

That works out to a grand total of ... 60 minutes.

We then walked to the counter to ask why this was so. The 'manager' was more interested in watching her television programme than rectifying the damage or dealing with the issue. When asked about the time difference, she told us that 'normally we just massage slightly more than one hour', and that guests drinking tea was part of the deal.

We were shocked, to say the least.

There were three girls at the counter besides my masseuse. They then tried to rectify the situation by suggesting that we continue with the rest of the massage inside (which is silly, since we had already changed into our clothes, and seriously, would YOU have continued?)

As the exchanges went on, I turned around to see the 'manager' smirking at the situation. She didn't give a hoot about the proceedings. Appallingly, it was her other staff who were trying to salvage the situation.

The massage oils were supposed to cost S$5 more per pax. We then said we would forfeit the time in lieu of the payment, and left.

Would I return to the hotel? Probably so. But I will never step foot into that miserable place which tried to pass itself off as a spa. What a nightmare as isn't a massage supposed to be relaxing in the first place? But we ended up fuming mad!

  • Stayed: October 2010, traveled as a couple
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5  Thank sslsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2010

The hotel staffs were very flexible. We had asked for a double room but it was not available. The staff then upgraded our room FOC. We were given a big room with one double bed and super single bed. The furniture were very new and the room was clean. They have an open air restaurant in the hotel. you can eat and admired the pool view. The only thing which we have issue on is the breakfast has little variety. The hotel is located in a secluded area. It will suit people who wants to get away from the bustling city.

  • Stayed: October 2010
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Thank sincerereview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2009

I had a 2D1N trip to Bagtam and stayed at this hotel. The service staff at the cafe was helpful but a little slow maybe due to overcrowding during that period. Breakfast was not bad. Shuttle service to shopping mall has a limited timing but would be good if they can improve further by having more services during peak season. Security staff was great and very helpful. They provided good info and advice. The room was spacious and comfortable and can even accomodate 4 persons.

  • Stayed: November 2009
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Thank seniorchua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2009

I was here for a business planning trip with my colleagues for 3D2N. When we arrived, I wasn't excited about staying in this hotel.

The room I stayed in was not very clean and lighting in the room was too dim. Don't be tricked by the name of the hotel - Golden View. The view from my room was the swimming pool and houses beyond the pool (refer to the photos posted by other reviewers)...not exactly the golden view I expected. The bathtub was designed poorly, water always flows onto the floor even though the shower curtain is pulled, making the bathroom floor very wet after every shower.

The buffet breakfast served at the hotel's Cuppa Cafe wasn't great. It seems to me that they were trying very hard to serve western style breakfast but failed quite badly. I ended up eating corn flakes and eggs subsequently. We had our lunch at the same cafe and the food was average. We had dinner at a kelong restaurant located beside the hotel. The seafood was again average. We also BBQ dinner prepared by the hotel's kitchen staff which I didn't eat much...I guess you know why.

The next morning quite a handful of my colleagues complained of vomiting, stomachache, diarrhea and food poisoning. A colleague of mine had to be sent to a hospital for treatment. It should be caused by contaminated food from the BBQ dinner the night before. Some had to seek treatment after they arrived back in Singapore.

In short, I won't be coming back to this hotel in future.

  • Stayed: July 2009, traveled on business
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3  Thank TraveLoverSGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2009

I had booked this hotel upon my travel agent's recommendation for a short getaway holiday -2 days 1 night stay. The service rendered was excellent. We booked connecting rooms and when we came in we realised that the rooms were so spacious and comfortable.

I also like to comment on a bellhop who was very helpful when my dad went to enquire on room rates if he need to book room on his own instead of via travel agents. Not only the bellhop explained the rates but even took an extra mile to bring my dad around to show the different types of rooms available. (Forgot to take down his name)

My family and I had a nice enjoyable short stay in the hotel and we would like to thank teh assistance front office manager MR MADE RAJU and all the staff who have been helpful in one way or other. All of us had a pleasant experience and sure will be back again to your hotel and will also recommend to my friends.

Once again a BIG THANK YOU from all of us.

  • Stayed: June 2009, traveled with family
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1  Thank BedokRos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2009

I booked the hotel via an agent for my company trip of 30. The service provided by all the hotel personnel are the TOPS! Some can't really speak English but still will go out all the way to ensure you get served and get what you need. Everyone was very polite and obliging even the hotel was more packed on the weekend. The function room we used was beautifully decorated and setup. Breakfast choice was not super but enough and the services were excellent.

The place was really kept cleaned. In the morning, i see the pool being cleaned daily, the floors are mopped. The rooms are spacious. I wish for a bigger TV though.

It's next to Golden Prawn seafood ( The One & Only huge seafood restaurant that every visitor seems to go. And the Go Kart track which we had tremendous fun!

Value for money and the service is impeecable.

  • Stayed: May 2009, traveled on business
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Thank Jumblegames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden View Hotel Batam

Address: Jl. Bengkong Laut, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #33 of 101 Hotels in Batam
Price Range: $35 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Golden View Hotel Batam 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more   less 
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