We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Good hotel, good concierge service but terribly bad massage in the hotel spa.” 4 of 5 stars
Review of Golden View Hotel Batam

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save
You added Golden View Hotel Batam to your Saves list
Golden View Hotel Batam
4.0 of 5 Hotel   |   Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #39 of 89 Hotels in Batam
Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good hotel, good concierge service but terribly bad massage in the hotel spa.”
4 of 5 stars Reviewed July 28, 2014

I stayed in the hotel from 16-18 June 2014. Room size, cleanliness, concierge service was very good. But the experience at the hotels's spa was very very bad. I paid $30 for a 1.5 hour hot stone massage. To begin with, the Messieurs was dressed in a kebaya, which meant she could not do the massage comfortably on the floor. Secondly, she did not have basic common sense to use more than 1 towel to cover the others parts of the body while she work on a particular area. Thirdly, she was totally untrained to do the hot stone massage. She kept going "hot, very hot" while using the hot stone on me. Fourthly, she started using 1 hand towards the end of the session; felt more like pinching more than anything else. In short, don't bother burning $$$ at the hotel's spa. You can get cheaper, much better massages outside the hotel. I tried Reborn Spa in Nagoya. A far better experience and value for $$$

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hardrock2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greetings from Golden View Hotel Batam, A Perfect Place for Business and Relaxation.

Thank you so much for your positive comments. It gives us great pleasure to hear that you have enjoyed your stay at our hotel and thank you for taking the time in sharing your feedback regarding massage centre.

Please accept our sincere apologies for the inconvenience caused during your massage session. It's has been flag with our massage centre and will take seriously into this to enhance its service standards and practices so to make each of guest stay an memorable and could meet to the expectation.

Once more thank you for your feedback and hope that this response is a first step as a sincere gesture, in wanting to reinstate your confidence.

We look forward to having you back with us in the near future. .


Regards,
Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

154 reviews from our community

Traveler rating
    21
    55
    60
    9
    9
See reviews for
46
23
3
14
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
1 review
5 of 5 stars Reviewed July 3, 2014 via mobile

A great gateaway for friends & family.
We booked into a family room on the 21st June 2014. The room was clean with a great jacuzzi .
All staffs were very friendly and were ready to help anytime anywhere. I would highly comment the GM by the name Mr Udin who was very friendly and warm and even helped me and my family through with all your needs with a great smile.
The Golden View factory outlet has a wide range of shopping items at a very affordable price.
The Golden View Prawn served fresh seafood which we enjoyed eating all night long.
My family whole heartedly would like to thank the entire staffs for their great hospitality. I would highly recomment this hotel to all my friends and relatives.
Great customer service Mr Udin keep up the good attitude.
From a happy guest ,
Sarah Kaur.

Stayed June 2014, traveled with family
Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 23, 2014

When we arrived at the hotel room, we were greeted with a musty stench. The smell was most pungent in the toilet when I opened the toilet door. The next room was worse, it was obvious that the staff had heavily sprayed the room with very strong freshener. The third & final room was slightly better.

The pool wasn't great. It was OLD, poorly maintained, crowded, and the water was murky. The only saving grace was the helpful staff at the poolside who got us some wine glasses & a bottle opener for our bottle of wine.

We got an additional bed for our Superior room as we were a traveling party of 3 ladies. The extra charge was SGD30 per bed which is rather standard for Batam. However, as the hotel staff had added in the bed while we were out, the reception started calling us at about 10pm. They had ridiculously requested for one of our passports as a security deposit for the bed. As we wanted to retire for the night, we unplugged the phone in the room so as to have a good night's rest. However we were alarmed when the phone in the toilet started ringing while I was taking a shower! The staff here seems to be so concerned that their guests would run off without paying that they have to hound their guests for security deposits! I am very sure that my passport is worth more than a SGD30 bed.

The breakfast tasted like last night's leftovers. The beehoon broke easily, fried fish was hard & the chef had resorted to covering it with some sauce to mask the staleness, there were no more drinks, & I was not courageous enough to try the coffee. The location of the hotel is terrible. It's nowhere near the city centre. The hotel is about an honest 20-min drive to Nagoya Hill. Shuttle is provided from the hotel about 3 times a day.

I am rather appalled at the standard of this hotel!

Room Tip: If you want a good room, go somewhere else for you will not find it here.
See more room tips
  • Stayed June 2014, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank CherieLeong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 30, 2014
Dear Valuable Guest,

Warmest Greetings from Golden View Hotel Batam, A Perfect Place for Business and Relaxation.

Thank You for your esteemed feedback. It is unfortunate that you have not enjoyed your experience at our hotel as much as you would have liked.

We apologize for the room problems, rest assured that we will coordinate with our Housekeeping department and Front Office department regarding this matter. It will be resolved for your future stay.

Once more thank you for your feedback and hope that this response is a first step as a sincere gesture, in wanting to reinstate your confidence.

I will certainly forward your feedback to our management team. I hope you have the opportunity to stay with us again.

We look forward to having you back with us in the future.

Golden View Hotel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Batam hotels

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 14, 2014

just came back from a short trip from Batam joining travel agent package.
Lobby is Posh and really give me a very good impression. when we get to the room, it is clean and neat. the staff were very friendly.
will stay this hotel again for my next trip to Batam.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank limhanseng77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
5 of 5 stars Reviewed May 14, 2014 via mobile

I was there during last weekend for holiday. The service staff was very friendly. The room was very clean & bed was very comfortable. There was some outdoor sport games. There are a seafood restaurant that serve nice & cheap seafood. I will definitely come back again for my next trip.

Stayed May 2014, traveled with friends
Helpful?
Thank Summerkoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2014 via mobile

Recently I stay at this hotel , it was great . The hotel have karaoke and the surrounding have seafood restaurant , go kart , etc .
I like the atmosphere and is facing the sea . I'm looking foward to go back again .

Stayed May 2014, traveled with friends
Helpful?
1 Thank Ai Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 2, 2014 via mobile

You wouldbe impressed when you step into the hotel lobby. A posh golden dragon which appear in your sight. A comfortable place for a short stay. Equipped with a pool, gym & a children playground. A convenient place as seafood restaurants are less than 5 minutes walking distance away.

Stayed April 2014, traveled with family
Helpful?
Thank Ang T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this review, September 21, 2014
Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent feedback from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Batam hotels
2.8 mi away
Crown Vista Hotel
Crown Vista Hotel
#29 of 89 in Batam
4.0 of 5 stars 84 reviews
0.9 mi away
Swiss-Belinn Batam
Swiss-Belinn Batam
#26 of 89 in Batam
3.5 of 5 stars 143 reviews
3.7 mi away
Harmoni One Convention Hotel and Service Apartments
Show Prices
Show Prices
Show Prices
4.2 mi away
The BCC Hotel & Residence
4.7 mi away
Harmoni Suites Hotel
Harmoni Suites Hotel
#4 of 21 in Nagoya
4.0 of 5 stars 157 reviews
4.4 mi away
Mercure Batam
Mercure Batam
#35 of 89 in Batam
3.5 of 5 stars 310 reviews
Show Prices
Show Prices
Show Prices

Been to Golden View Hotel Batam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Golden View Hotel Batam

Property: Golden View Hotel Batam
Address: Jl. Bengkong Laut | Batam Island, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #39 of 89 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden View Hotel Batam 4*
Number of rooms: 215
Official Description (provided by the hotel):
215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Priceline and Booking.com so you can book your Golden View Hotel Batam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing