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“Room and Breakfast”

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Golden View Hotel Batam
Ranked #31 of 101 Hotels in Batam
Reviewed November 18, 2013 via mobile

Stayed in 5 different hotels in Batam but this hotel has the best breakfast among the rest. I am not comparing with the resort, just hotels located in the city center. Room is not bad, it is spacious and has an extra single bed for double room with queen-size bed. But the room has no wifi unless you are taking the higher floor which is a higher class room. Those taking superior or deluxe then you can forget about having wifi in your room, unless you dont mind hanging at the lobby for free wifi.

Stayed: December 2012, traveled with friends
1  Thank Ilahmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this reviewResponded February 26, 2014

Dear Our Value Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

We are so delighted that you had such an exciting experience during stay with us and thank you so much for your excellent comments. As our facilities for guest comfort ,wifi service coverage is provided in each room and floors.
We feel honored that you have chosen Golden View Hotel to spent your holiday.

Once again, thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.

Regards,

Golden View Hotel Team

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90 - 96 of 192 reviews

Reviewed November 4, 2013

This is my first time staying in a Batam Hotel, the operator there was friendly and they answered my call real fast. They speak good English as tourist like me would understand. And I am really happy with their wifi. The wifi there had a really good connection compared to other hotel which has a wifi that could not be connected and I am staying on the third floor. They had free karaoke room for us too. We spend our night singing and we were entitled with a free drink each. Overall, i give a 5 star rating for this hotel and I am really satisfied with my stay. Thank you.

  • Stayed: November 2013, traveled with family
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3  Thank Elena_Ong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this reviewResponded December 22, 2013

Dear Elena Ong,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation.

Thanks for choosing Golden View Hotel during your visit in Batam.

We would like to thank you very much for taking the time to share your holiday experience with us and we are so delighted to receive such an excellent review from yourselves.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.


Regards,

Golden View Team.

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Reviewed October 6, 2013

I stayed there for only a weekend. The superior room is Huge and spacious. The staff in Golden View Hotel is very helpful and friendly. Good job Golden View Hotel management on training your staff !!

We had our body massage at Golden View Hotel, and the girl who massaged me did an excellent job. Her name is Sari. If you happen to go for the massage there, ask for her service!

Nice pool, suitable for kids. You can actually arrange the massage next to the pool too.

We had our dinner at the level 2 restaurant, the atmosphere is great :) Especially after a long day travel within Batam and we do not want to have another seafood meal for the day.

Bicycle is free for use, however, most of the bicycle's break is not working, So, please check the break before you use it. There is a Billiard table there which cost USD5/game.

The only demerit point will be the room, bed is comfy enough, but.. there are only 2 quite thin pillows for you. There are stain on the bed sheet. There are cracks on the wall and I would say I really do not like the bath room. Black color stain on the shower curtain. If you are a cleanliness freak, bring your own towel too, you will not want to use their in house towel.

Room Tip: Try to get high floor... I was standing in 3rd floor only which I think it is a bit noisy, especiall...
See more room tips
  • Stayed: October 2013, traveled as a couple
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1  Thank Ultraman87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this reviewResponded October 13, 2013

Dear Valued Guest,

Allow me to express my gratitude towards your comment on your recent stay in our hotel.

We are very pleased for your appreciation of our staff's welcome and attentiveness using your stay. With regards to your comment on the bicycles brakes, we have made an immediate checks of all the bicycles condition. Guaranteeing guests safety is one of golden view's priority.

We are sorry that you were not satisfied with our room conditions. Please note that we are open to requests for additional pillows, and our staff will be pleased to deliver to your room.

Your comments have been duly communicated to our housekeeper manager and we looking forward to welcome you back.

Regards,

Golden View Hotel Team

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Reviewed October 4, 2013

This is my first time staying at a hotel in Batam so i'm not sure the standard of Batam hotel.
My staff training was conducted here at the 2nd floor Kasuari room. We checked in late afternoon.
Room is spacious and mine is located at ninth floor, facing the swimming pool. The window was very wide with beautiful view of Batam. Bedsheet and towel a bit yellowish. Bathroom with a bathtub, old but clean. Great breakfast. Wifi available at every floor. Good connectivity.

  • Stayed: September 2013, traveled on business
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Thank junqitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this reviewResponded October 13, 2013

Dear valued Guest,

Thank you for staying with us and taking time to share your experience. We are happy that you are delightful with our location, breakfast and wifi connection.

We apologise for the towels and bedsheets. Please ensure that your comment has been taken seriously by our housekeeping department will take the necessary actions to ensure professional cleanliness standards.

once agian, Thank you for your feedback.We look forward to welcoming you on your next visit.


Regards,

Golden View Hotel Team

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Reviewed September 13, 2013

We stayed at Golden View Hotel for one night during our 2D1N trip in Batam - it was a tour package. We have been given a deluxe room - if I'm not mistaken - at level 9, facing the Golden Park, ponds, houses, and a beach from far away. The room was spacious and clean. Very minor stain on the blanket though. We slept tight that night, and there was no bed bug. Open WiFi signal was great. Everything was satisfactory, however, the towels really had strange stench. They just didn't smell nice. Besides, the two bottles of complimentary drinking water had strange stench too! Anyway, kettle was provided so water could be boiled at anytime. There was a nice pool yet we noticed people swimming in their normal attire, not swimsuit. Somehow, we got annoyed with that...
The nearby Golden Prawn Restaurant did not impress us. We didn't find the foods very delicious, some of the dishes appeared to be salty. It was the only restaurant in walking distance. There were a bar and a cafe - Cuppa Cafe - in the hotel though, meals could be ordered to be sent to room as well. Breakfast at Cuppa Cafe was average. Initially, we wanted to try some local food stalls at the street located just outside of  the hotel premises, yet we were advised not to take those foods by tour guide to prevent unnecessary stomachache. Famous malls such as Nagoya Hill Mall and Batam Central Mall are very far from the hotel. Location wise, it was not that ideal. Reason being that there were abundant of interesting stuffs and foods in the malls, as well as various kinds of massage - especially Nagoya Hill.

  • Stayed: August 2013
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1  Thank ziyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this reviewResponded October 13, 2013

Dear Valuable Guest,

Thank you very much for sharing your comments with us. It has been constructive inputs.

All has been shared with our team. Regarding the towels in your room, your feedback had been communicated with our Housekeeper to took immediate action. Going forward, you can be assured that all towels will be fresh-smelling.

Our recreation manager also had been informed of the particular guest who was inappropriately dressed without a proper swimsuit. We apologize for the inconvenience caused and will look into strict rules enforcement.

We will do our best to rectify all that you have mentioned. It is our goal to provide a better service to all our guests.

Thank you again for your comments and we look forward to welcoming you back to Golden View.

Regards,

Golden View Hotel Team

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Reviewed August 27, 2013

Attended 4-day retreat at the hotel. Suffered from overpowring artificial fragrance and chemicals from toilet auto air fresheners and packets of fragrance refills that are placed almost every where e.g. in the function halls, common corridors, hotel rooms. Yes, not just in the toilets! The fragrance refills are placed at every other air-conditioning outlets and the auto fresheners at columns in the function hall. The auto fresheners squirt chemicals every few minutes and we had nowhere to run to (as we had to be at our seats in the function hall). SuggestIon: engage professional air duct cleaning contractor to clean the air duct system.

Hand towels were not provided by default. We had to request for them. Cleaned towels came with too strong fragrance, felt powdery, and were worn and had old stains on them.

For safety, bathroom design needs improvement to prevent spillage of water onto floor.

Food
Some dishes were too salty and were not healthy choices. Some fresh and unfresh items were mixed and served e.g. cut spring onions (the smell is already off) for the porridge. Porridge was not maintained hot. Butter was always already melted. Need to improve on taste of dishes (but not using more msg) and freshness of ingredients.

Rooms are spacious. This is a plus point.

Staff members are in general courteous.

  • Stayed: August 2013, traveled with family
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1  Thank Cassidy354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this reviewResponded October 2, 2013

Dear Valued Guest,

Thank you for your valuable time writing favourable feedback on your trip and stayed recently at Golden View Hotel. I have noticed the challenges of getting improvement for the better atmosphere with natural fragrances. We have remained to the laundry to make softener and standard freshener. Food quality also change the system based on standard cooking method.

Once again, Thank you so much for making Golden View your choice hotel. We certainly look forward to welcoming you at our Hotel soon.

Best Regards,

Golden View Team

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Reviewed July 22, 2013

Stayed there for just a night. Actually room is included in the package as well.worth the amount paid for. Did not expect the room will be that huge to accommodate 2 pax.the bed was comfortable. There are minor stains on the carpet but it was just a minor problem.

There was a very bad area of leakage just beside of our room. Along the corridor we saw one of the room left their leftovers which they had ordered a day before. It was still there the very next day.

The pool attendant was kind enough to let us swim without our proper swimming attire as we have forgotten to bring one.

There was fitness center, steam and sauna services as well. The equipment of the fitness center was somehow rather not functioning pretty well but thanks to the fitness center staff as well for allowing us to use the facilities without my shoes on.

The breakfast was just bare minimum. Very few options to choose from but then again worth the price we had paid for.

All in all. It was a memorable short getaway for my husband and I as we enjoyed almost everything from the trip.

  • Stayed: July 2013, traveled as a couple
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1  Thank Pavithrapadiachee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evi z, Executive Assistant Manager at Golden View Hotel Batam, responded to this reviewResponded July 30, 2013

Dear Valued Guest,

Warmest Greeting from Golden View Hotel Batam. A Perfect Place for Business and Relaxation!

Thank you for taking the time to share with us your valued comments. We're very appreciate your feedback and insights. We have also noted your comments regarding the room services and the stain. Please be assured that we learn from your feedback to promptly address and improve on overall service.

We are glad that overall you had a good time and we look forward to having you with us again.

Best Regards,

Golden View Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden View Hotel Batam

Address: Jl. Bengkong Laut, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #31 of 101 Hotels in Batam
Price Range: $34 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Golden View Hotel Batam 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more   less 
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