i had went for a 2 day 1 night stay in golden view hotel with my girlfriend. everything was good including the 1 day tour. we had a good tour guide call pei ru that has given us a good impression for this trip to batam. hotel stay is good with big room and nice environment. thinking that everything is so wonderful there, we had added an additional hour each for our massage as its originally is 1 hour. The massage that we had is at the lobby of hotel. The whole tour group had their massage inside the massage room except for us who had added additional 1 more hour. We were brought to a small dusty mouldy chalet where air ventilation is poor and there were flies around. After they had on the aircon, we thought everything will be better. 2 indonesian ladies came in and started the massage. Throughout the whole massage, the lady massagin my gf kept fell asleep as it was nearly 930pm indonesia time. The other lady massaging me kept calling her colleague name to keept her awake. Both of them seems very tired and had not spend any effort to do a proper massage for us. Both of us felt that they were just touching us instead of massaging us. We tried to speak english with them but they does not understand a single thing. There is no way we can stop the massage due to communication issue and the chalet is a distance from the hotel. We were so upset and they even stop 25 minutes before the 2 hours. We went back to the counter and asked for the manager. He does not seems to be willing to refund us and instead just want to offer us another 2 hours tomorrow or the next visit. Who on this earth will be willing to go back to such a sucky place again and let them touch you instead of massaging? We gave up arguing with the manager and went back to sleep as it was almost midnight.
The next morning we had the buffet breakfast and it was quite okay with some variety around. We told the tour guide Pei Ru about our incident last night and she went with my gf to the massage center to speak to another manager. In the end we got refunded 1 hour in rupiah for the total of 4 hours we paid..
This is really a bad experience that we had during our trip to batam as we know going batam mainly is for the cheap massage.
We will still visit the hotel again but never to the massage centre as they are the worst massage centre we had went to. Just note again its the massage centre with the hotel. good day to all.
- Official Description (provided by the hotel):
- 215 Rooms (Superior, Deluxe, Family Room, Suite Room) have been ready to suits your needs and various facilities: Cuppa restaurant, Rajawali terrace cafe, Murai lobby bar, Pipit kids corner, traditional massage, massage centre, full fitness centre, gym, sauna & steam, swimming pool, jogging track, laundry and valet services, 24 hour room service, booking for golfing, business centre, shopping arcade, free shuttle bus to the downtown, karaoke room. Outdoor activities (Go kart, High Rope team building, Flying Fox, ATV - Motor, paintball, volleyball field). ... more less
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