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Reviewed 4 weeks ago via mobile

We enjoyed staying in this hotel and appreciate the excellent hospitality specially for wiliam & team
Massage also good thnks for ika & sita for the service
shuttle service provided was extremely useful as well

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Michaeltoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy888, Guest Relations Manager at Crown Vista Hotel, responded to this reviewResponded 3 weeks ago

Dear Michael,

Thank you for your review!

We are so pleased that you enjoyed your time with us. We will share your compliments with our associates who are committed to service excellence. We hope you choose to stay with us again whenever your travel needs bring you back.

Best regards,
Christy
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Booked 3 days 2 nights for a family of 4.Hotel located on top of a hill and its located near nagoya and 10-15mins drive to batam centre terminal.Upon arrival me and my wife already feel unwelcomed.We have to bring our bags in ourselves and even the receptionist doesnt greet or smile when we wanted to check in.Room wise is great.I chose deluxe room with balcony.Awesome view of the city.Breakfast buffet is moderate for a 4 star hotel.The only plus point there is a menu for u to choose and they will cook for u on the spot.Go to the hypermart and buy all ur necessity b4 head down to the hotel as the food there is very expensive.A hot tea can cost u 60,000 rupiah($6) as they include their tax and tips.i expect the hot tea to be nice as for the price given.But yet its disappointing.They may called themselves a 4 star hotel.But to me its doesnt hold to their 4 star service standard.Mybe worse then a 3 star.

Overall:Hotel location 5/5
The balcony view was great.5/5
Room was cleaned and spacious 5/5
Breakfast 3/5
Customer service 1/5

Date of stay: September 2019
Trip type: Traveled with family
Thank haizadkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy888, Guest Relations Manager at Crown Vista Hotel, responded to this reviewResponded 3 weeks ago

Dear haizadkin,

We appreciate your kind words for our deluxe room with balcony and our cook on the spot breakfast offerings. All associates are committed to service excellence so please accept our sincerest apologies for not living up to the proper standards during your recent stay.

Please trust we will review your feedback with respective departments to improve ourselves going forward.

We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Again, our apologies for any shortcomings you experienced.


Best regards,
Christy
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2019

Stayed at Crown Vista for 3 nights and thoroughly enjoyed the hospitality! David the FOM, is extremely helpful and so are other staff members. They went all the way from arranging local transportation to food of choice to make our stay comfortable. The spa is awesome, don't miss.

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
Thank rsaurabh84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy888, Guest Relations Manager at Crown Vista Hotel, responded to this reviewResponded September 2, 2019

Dear rsaurabh84,

Thank you for the 5-Star review. We look forward to seeing you again soon.

Best regards,
Christy
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2019 via mobile

Got nice view of Batam island. Hotel uphill. Spa is relaxing especially the scrub. Manager Miss Arikfiy is very helpful arranging and planning itinerary for us. Fast and early check-in . I will recommend my friends.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank laiw2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy888, Guest Relations Manager at Crown Vista Hotel, responded to this reviewResponded September 2, 2019

Dear Lai W,

Thank you for staying with us. Indeed, Arik is very helpful and Crown Vista Hotel is extremely lucky to have such dedicated team members striving to ensure that every guest has a comfortable and memorable stay.

We look forward to welcoming you back on future occasions.


Best regards,
Christy
Guest Relations Manager

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Reviewed August 13, 2019

Stayed here for the second time. Loved almost everything about the stay. Their hospitality just make you feel like kings and queens. Best hotel staffs in whole of Batam... We have stayed in many 5-star and 4-star hotels all over the world and I will rank our stay at this hotel with one of the best so far. Kudos to the team... We go to Batam just to stay at this property... Looking forward to staying with you again as soon as possible... Meanwhile keep up the great work

Date of stay: August 2019
    • Value
    • Rooms
    • Service
Thank Pritiraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christy888, Guest Relations Manager at Crown Vista Hotel, responded to this reviewResponded September 2, 2019

Dear Pritiraj,

Thank you for choosing Crown Vista Hotel as your home away from home and wow, it was a pleasure to receive your kind review and all your words of praise.

Your acknowledgment of our hotel staff's friendliness and professionalism is very rewarding. All the staff join me in thanking you for the encouragement and kind words you have rewarded them in your review.

We look forward for your next visit!

Best regards,
Christy
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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