Our group of 5 stayed for a night at the Crown Vista, Batam, Indonesia.
We were pleasantly surprised that the hotel was located on a hill outside of the busy town area.
One thing that struck us was that the staff spoke comprehensible English.
From the Concierge to the Front Desk to Housekeeping to the driver of the shuttle service.
The training system must be doing something right.
Although the hotel looks a little worn down, the systems still work.
The rooms, beds, toilets were clean.
The WiFi works well.
The air-conditioning works.
The Housekeeping was prompt in bringing the additional bed to the room.
The hotel also had the sense to allot us with adjoining rooms given we were from the same group.
The breakfast next morning was simple but adequate.
Do make use of the complimentary shuttle service to get to town.
I must relate this wonderful experience with their shuttle service.
We had arrived on the evening of 16 Oct.
We had alerted the Front Desk staff to take the shuttle into town.
For that day, the shuttle was scheduled to stop at MegaMall Shopping Centre.
The shuttle stops at different town location throughout the week.
We were the only group which boarded the shuttle at 7pm.
We were also fortunate to have Mr Rocket, the rostered driver, who impressed us with his flexibility.
After speaking to us and finding out our plans, he counter suggested if we would like to go to Nagoya Hill Shopping Centre instead of Megamall.
Reason being that the ferry terminal for our departure the next day was opposite Megamall Shopping Centre, & we would have more than 4 hours to "kill" between hotel checkout and ferry boarding.
This way, we would have had the opportunity to explore 2 shopping centres instead of one.
Mr Rocket could do this because we were the only group in that evening's shuttle trip.
Mr Rocket's sense and grasp of a hotel's guests situation is the stuff that great practitioners of customer service are all about.
Mr Rocket understood our requirements/constraints, turned the simple situation around and helped us make the best of our limited time whilst in Batam.
Although we were only at the hotel from the evening of 16 Oct till 11am the next day, we thoroughly enjoyed our stay at Crown Vista.
Note to Crown Vista Management:
Mr Rocket is clearly an asset to your organisation.
A hotel's shuttle is quite a straightforward service and one that is almost always expected of a hotel by it's guests.
Mr Rocket's customer-oriented mindset had truly delighted us in his simple and creative way.
- Official Description (provided by the hotel):
- The Guest Experience is our priority at Crown Vista Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home during their stay with us. Looking for an unforgettable holiday in Batam? Come experience Crown Vista Hotel with us. ... more less
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- Also Known As:
- Vista Hotel Batam