I don't expect luxury from a 3-star hotel, but I do expect a clean, well-maintained property with functioning amenities. I stayed at the Mercure Batam for a 1-night 'staycation' away from Singapore and was disappointed with the general shabbiness of the property, lack of functioning wi/fi, smell of the room and the weak hot water in the bathroom.
The positive was that the room was a good size and reasonably furnished with a large king size bed. The mattress was quite hard, but came with a comfortable duvet and pillows. Beyond this though, the room was quite shabby and showing wear and tear throughout. Disappointingly, the free wifi that was advertised was so weak that it wasn't picked up by any of our mobile devices throughout our stay. The bathroom came with a large tub but the faucet for the bath did not work and the hot water came out luke warm. Further, despite the room being on a non-smoking floor, you could definitely tell that there was a lingering smell of something in the room which was unpleasant.
I had no complaints about the service. The front desk and door staff were always responsive.
The hotel also comes with a good, large gym and a small outdoor pool.
The location is not great relative to some of the other city centre hotels in Batam. The Mercure is about a 20-minute walk from the main Nagoya Hills shopping centre with the hotel taxi charging IDR40,000 (S$4) per one-way trip. If you hail a taxi on the street they'll charge IDR30,000 (S$3).
All in all, I can't help but think that there are other, better maintained 3-star properties closer to the main centre of Batam. These days, it's inexecusable for a hotel, let alone one from a major international brand, not to be able to provide proper hot water, decent wi/fi and a clean/non-smelling room.
- Official Description (provided by the hotel):
- Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more less
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- Also Known As:
- Mercure Batam Hotel Batam