I booked the room facing the pool. They had no more non smoking rooms thus we got the one on level 6th- smoking room. It does not have the stinky smokey smell- thank goodness.
Upon reaching, the bellboy did not even offer to help us with our luggage and shopping bags. We had to juggled all the bags up ourselves.
The male reception was quite friendly, and checking in was efficient.
I decided to relax in the pool and sauna. Upon reaching the spa floor, there was this pungent smell there. Yucks. There was a small pool, with many dead insects floating. And so I only swam a good 15 min. We went over to the hot and cold tub but could not go in either of the pool as it was too hot (i could have boiled my self) and the other was icy cold. We skipped those too.
The room was clean and spacious. The toilets had a bathtub attached, and it was clean too. Very cute shampoo and soap were provided.
At night, we ventured to the left to the Pizza Hut to get dinner, Its about 10 min walk. To the right of the hotel, you can find a small 24hr kind of 711 store and a pharmacy.
The next morning, we woke up early for breakfast and were the first few to arrive. The lady waitress did nit even acknowledge our arrival and did not even look up to us. We looked around and it was quite a spread. We enjoyed breakfast. But, the funny thing is, all the other staff of the hotel, including the waitresses and waiters were taking food there too. I do not know if that is the arrangements there but hey it really do not look professional for a 4 star hotel to have patrons and staff side by side getting breakfast food on the same spread.
The next day, we checked out efficiently, and tool the shuttle service at 1.30pm to Nagoya Hills Mall. We then took a cab there to Batam Centre- it cost us 60000 rupiah.
Although the staff need alot of HR trainings, I will still come here as the hotel room is clean and delicious food served. work on the staff though! I think only the reception- the Philipine lady and the Indo man were polite. :)
- Official Description (provided by the hotel):
- Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more less
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- Also Known As:
- Mercure Batam Hotel Batam