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“Run down”
Review of Mercure Batam

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Mercure Batam
Ranked #53 of 105 Hotels in Batam
Reviewed April 16, 2013

The room given, in the wing facing swimming pool, very spacious BUT was very run down & aged, simply no way near the standard of other Mercure hotel that I had stayed before. Pool is super small, but the gym is well equipped though. Sauna, Steam & Jacuzzi available (complimentary), but it is shared/unisex type. The second morning when I was there, i was informed that they are running out of towel, very unprofessional. Very slow wifi available on ground floor only, not in room.
Location is not bad, about 15mins walk to Nagaya Mall, or pay 5,000 to get a motor-taxi, or pay 2000 to take the minibus. I paid 30K to get to hotel from Harbour Bay though.

Pros: Location, bed is comfortable, marginally clean.
Cons: Aging room, small pool, no wifi in room.

Room Tip: Was told room in another wing is better, no chance to confirm it..
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  • Stayed: April 2013, traveled solo
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1  Thank Travel_freak_mas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded April 18, 2013

Sincerely our beloved guest,

Thank you for taking the time to share about your experience at the Mercure Batam Hotel.

Please accept our sincere apologies for unfortunate experience during your stay recently. Thank you for your feedback about our rooms, for your information last renovation on our hotel rooms was in 1997 before joining Mercure brand and we are now in progress designing mock up rooms for next renovation.

Concerning towels issue in swimming pool please rest assured that we will investigate and taking the appropriate measures to address the problems you mentioned. And at the moment WI-Fi only available on ground floor for lobby, lounge and restaurant, but we provided cable internet in the room also have free access option.

We hope this experience will not alter your confidence in Mercure Batam Hotel and that we hope you will give us another opportunity to make your stay the best it can be.

Please feel free to contact me directly should you plan to visit Batam in the near future and I will personally arrange your stay with us.

Best regards,
Abdul Malik Azhary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 - 172 of 338 reviews

Reviewed April 4, 2013

Stayed here for 2 nights... Everything was okay but too many smokers... No fresh air... Almost all the hotel guest are smoking in and our door... Breakfast was okay but food had turned cold if you come down late.. Hopefully next time when return, there will be no more guest smoking from In-Door...

Plus Point:
1) Lots of TV programme (e.g: National Geographic, Cartoon Network, Fashionista & many more)
2) Free Shuttle Service to Nagoya Hill & Batam shopping centre. (Only 1 timing) 1:30pm

  • Stayed: April 2013, traveled as a couple
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1  Thank MavisT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded April 5, 2013

Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

Thank you for your suggestion to work on smoking section solution, we have plan to extend our restaurant to open space garden beside the existing restaurant, hopefully this can be finalize and follow up soon.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

This is my 2nd visit to Mercure Batam. I was expecting the same standard of service and overall experience I had like during my first visit last year. To my dismay, they failed to deliver.

I booked thru booking.com and followed up an e-mail to them stating that I require a hotel transfer from Batam Center. However when I arrived at Batam Center, the transfer service was no where to be found. I had to call them up to fix a transfer and only arrived 20 minutes later.

The journey to the hotel took another 35 minutes. It seemed that the driver was trying to be a smart alec by taking a shortcut to avoid jams. But in vain, we were still stuck in the bad traffic.

When we reached the hotel, the front desk staff did not even know what reservation I was talking about. She had to check, and re-check again. I deposited an amount of rp1500000 for my 2nights stay. I am sure that the amount of rp1500000 was more than enough for my 2 Nights stay inclusive of breakfast and room service.

To my dismay, I was told i needed to pay cash for my breakfasts on the morning itself. Also needed to pay cash for room service. They could just charge it to my room and deduct from my rp1500000. I tried to feedback this to the staff but their replies were unsatisfactory.

On the first night as I was watching the TV, there was a sudden power failure / blackout on the entire floor where my room was, level 2. It lasted for a good 20 minutes before I decided to head down to the front office to notify the unaware staff for a rectification.

Breakfast was okay. However I couldn't find a single fork. I had to ask and keep asking til they understood.

The pool counter staff were quite rude when we wanted a towel for a swim in the tiny pool.

On the 2nd day I wanted to make a simple trip to a recommended massage parlour and nagoya mall. Their driver Mr Dodi tried to cheat my money. The plan was a simple one:

Hotel->OCBC atm-> massage parlour-> Nagoya Hill Mall-> Back to Hotel. He quoted rp120000!

So i decided that i did not want to go to the massage parlour. I agreed on just:

Hotel->OCBC atm-> Nagoya Hill Mall-> Back to Hotel. And in the end we were quoted rp100000! What a ripoff!

Did not argue much and paid up. Pledging never to come back to Mercure again.

Overall Mercure Batam has led me down and disgusted me in many ways. Right from the transfer, hotel front desk, breakfast, pool staff and taxi staff.

Last but not least, now that I am back at my homeland. I received an e-mail from booking.com stating that I MIA-ed from the hotel and did not turn up for the reservation. What nonsense is this? Mercure did not convey to booking.com that I had stayed with them. currently booking.com is demanding a cancelling fee of USD115. Well done Mercure :))))))))

This is my last ever visit. Bad bad reputation Mercure. You've just one of your customers. Wait till this "great" news spread to my relatives and friends.

  • Stayed: March 2013, traveled as a couple
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Thank delsingates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded April 5, 2013

Dear Mr. Kongster,

Please accept my deepest and sincere apologies for your unfortunate experience during your recent visit. Please rest assured that we will investigate and taking the appropriate measures to address the problems you mentioned.

After thorough investigation I will report to you and write to your personal email. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again and better serve you in the near future.

Thank you and best regards,
Abdul Malik Azhary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

i was very confident of a comfortable stay based purely on the parent brand name and the property lived up to my expectations.
we were duly impressed by the front desk staff who gave us a prompt check iand allocated a room according to our request i.e not facing the main road.

the room is very decent sized with very comfortable beds and clean linen.the furniture needs a coat of warnish as the dating of the furniture is very noticeable. the bath room is well fitted with a long bath and wash basin. but for some reason only bath toowels are provided and not the face towels.there ia safe in the room but it would be more practical to locate the safe at a higher level as one has to virtually sit on the floor to access it. bath room amenities were basic but there should be two of each item if it is a twin room. maybe the bath gel can be shared but a comb and toothbrush and slippers...... surely these ought to be in doubles.

location wise i found it to be acceptable but many peope were complainig about the the hotel being located away from the shopping and eateries area. this i suppose it would depend upon the purpose one is in batam .this location is quiet.relatively. the major shopping centres are within two kms away but the taxi operators in batam charge IDR40k one way, which is pretty expensive.

breakfast is excellent with a generous spread covering local and western items.the layout is well planned to avoid congestion and the staff were always smiling and willing to go the extra mile.

overall the staff of this property are impressive - sniling, helpful and responsive.

the property is very suitable for all types of travellers,including families.

Room Tip: if you want quiet request room facing away from the main road.
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  • Stayed: March 2013, traveled with friends
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Thank rajamanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded March 16, 2013

Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

Thank you for your suggestion to put the safe box to the higher place we will look the possibility and for additional bathroom amenities can be request according to the guest's need. For your information, we provided free shuttle service on daily basis (this information is posted in the lobby) at 1.30PM and 4.30PM to the closest shopping malls Nagoya Hill and BCS Mall, 2 hours advance reservation is required. Maybe you can use this facility for your next visit.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2013

Nothing much to complain about this hotel at all.Location was pretty good. Its within a walkable 1 km from major batam shopping joints (Nagoya shopping centre). Room was spacious and huge and warm shower with nice suite of toiletries is a nice touch.

Facilitates are a great as well. Pool and gym facilities are well maintained.Sauna and steam room available as well. Jacuzzi water could be cleaner but that is more due to the inconsiderate users not showering before entering the waters if anything. Breakfast is normal, nothing fancy but service staff are polite and refills are quite frequent.

The hotel i believe is going through some sort of a upgrade. In the end the only sore points were the fact that there were no wifi in the room and no access to fox sports (crucial to me since i am a huge football fan)

All in all an excellent stay. Will minor tweaks this place would be perfect.

  • Stayed: March 2013, traveled as a couple
    • Value
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1  Thank KeiKurono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded March 12, 2013

Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

For your information, we just upgraded our TV channels now with 56 channels including Fox Sport News and Star Sport channels, Wi-Fi in the room being finalize to be develop.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RainnyDay
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
6178, General Manager at Mercure Batam, responded to this reviewResponded February 15, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 28, 2013

We went to Batam last year for a one day shopping & relaxation trip and spent just one night here.

The hotel was okay & the staff was polite. They accepted our request to assign a higher floor so that we have a good view. The hotel is not too far from the city centre where all the malls are.

The breakfast was good & there were a lot of options.

They have a swimming pool for relaxation and a small spa area, as well.

It was overall, okay for a short stay.

Room Tip: Get a higher floor room so that you have a better view & less noise from the street outside.
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  • Stayed: February 2012, traveled as a couple
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2  Thank Harshna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded February 15, 2013

Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with our services. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

Your positive comment will pass on to the team which definitely will motivate them to provide better services.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Batam

Address: Jl. Raden Patah 12, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #53 of 105 Hotels in Batam
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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Also Known As:
Mercure Batam Hotel Batam

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