I cannot believe myself when I stepped into the bathroom and found pee stains on the toilet seat. Mind you it wasn't just a drip or two, it was splashed as if it were a public toilet. The bathroom was dry, with towels folded nicely and the set of toiletries were nicely placed. How on earth does the service cleaners miss that? That was the first thing I saw when I opened the bathroom door. If they cannot even maintain basic hygiene like that, it's hard to imagine whether proper care is actually being placed into maintaining the cleanliness of the other stuff in the room. Are the towels even clean? Are the bedsheets even clean? Have the glasses been washed properly? Makes you wonder. The bath tub is also clogged with the stopper stuck, made 2 calls to the counter, we had to wait 30mins for someone to actually show up, pull up the stopper and it fell back down clogging the tub again 2mins after he left. Frustrated and tired as it was already almost midnight, me and my sister went next door and showered in our parents' room instead. Oh and yes, the toilet flush is faulty, you probably need to flush it for 10 times. This is my first trip to Batam and is undoubtedly the most horrible experience I ever had with hotels overseas. I will return to Batam, but will definitely never ever return to Mercure.
- Official Description (provided by the hotel):
- Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more less
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- Also Known As:
- Mercure Batam Hotel Batam