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Mercure Batam
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Reviews (338)
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188 - 193 of 338 reviews
Reviewed August 20, 2012

Ww check in evening after game of golf, lobby was wifi so I could check mails. We went for a massage next to the gym and gym was well equipped. Hotel Rooms are big and nice. Shampoo sufficient. No complaints on the room. Breakfast is not so great. Could be more variety.

  • Stayed: August 2012
    • Value
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Thank AIK71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded August 26, 2012

Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with the cleanliness and comfort of the hotel, It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.

For breakfast, we are regularly provide Local Malay Specialty, Indonesian dishes, Asian and Chinese taste and of course choice for Western with salad, bread, pastry, egg station and fresh fruit. And for your information, now we provide warmer machine for cake and pastry display for guest to enjoy for better hygiene and more fresh items.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Thank you and best regards,
Abdul Malik Azhary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

  • Stayed: August 2012, traveled on business
    • Value
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
6178, General Manager at Mercure Batam, responded to this reviewResponded August 26, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 2, 2012

no balcony, no internet access computer terminals, no room privacy display signage, no balcony, no internet access computer terminals, no room privacy display signage, no balcony, no internet access computer terminals, no room privacy display signage.

  • Stayed: July 2012, traveled solo
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1  Thank tansteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded August 3, 2012

Sincerely our beloved guest,

Thank you for your feedback and rating for our hotel on your recent stay at our hotel.

For your information, since we operate high building we are not providing balcony for safety reason. And in all our rooms you may find RJ45 connector in writing table drawer with internet access terminal attached to the wall (wall mounted) just above the writing table.

If you stay in our front building rooms, room's privacy signage are using electronic display manageable by master switch provided on the bed side table. But, we will consider to apply also the hanging privacy card for those rooms.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Kind regards,
Abdul Malik Azhary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

Contrary to all the negative comments, I think the hotel is value for money. Had booked as an online package with tour, lunch and massage inclusive. Hotel is clean and staffs are friendly and accommodating. Stayed at Room 302 and even though the bathtub and basin is a little run down, at least they are clean with no cockroaches/pests (as what I saw on other Batam hotel's reviews?) Toiletries are also provided for. Hotel is about 5 min's ride away from Nagoya Hill shopping mall and costs about Rp$35k. You can arrange for the same driver for a return pickup for the same price.

  • Stayed: July 2012, traveled with friends
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2  Thank Piggydotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
6178, General Manager at Mercure Batam, responded to this reviewResponded July 28, 2012

Sincerely our beloved guest,

Thank you for your feedback and comment for your recent stay at our hotel.

We are very pleased to read that you are enjoy your stay and happy with the cleanliness and comfort of the hotel, appreciated the friendliness and assistance of our staff, this will certainly motivate them to keep up the good work.

For your information we are continually doing bath tub and wash basin refurnishing
and additionally we have daily free shuttle service from hotel to Nagoya Hill Mall and BCS Mall everyday at 13.30 and 16.30, minimum 2 hours advance reservation is required. This free service offered to all of our in house guest for them to enjoy hotel's surrounding amenities.

Thanks again to recommend us to other traveler and we all look forward to welcoming and serving you again soon on your next visit to Batam.

Kind regards,
Abdul Malik Azhary

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
6178, General Manager at Mercure Batam, responded to this reviewResponded July 21, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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