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Gideon Hotel Batam
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Reviews (221)
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All reviewsfood courtwet marketwalking distancestar hotelbcs shopping mallsuperior roomlocal marketfood centrebatam city squarelocation is excellentporridgemassage parlourrain showershop housescomfortable bedmassage placeswithin mins
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207 - 212 of 221 reviews
Reviewed October 17, 2013

Stayed at this new hotel with my mom and friends over the weekend. The rooms were comfy and the location was good (close to a mall and a outdoor food court!). However breakfast at the hotel was a big disappointment. The food ran out fast and there were probably not enough staff to refill the dishes. Queue for the eggs was pretty long as there was only one guy cooking.

I understand that this is a new hotel. Hopefully in time to come, they will solve the breakfast issue.

Other than that, staff were really helpful and friendly.

  • Stayed: October 2013, traveled with family
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1  Thank smellycupcakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

on 12 Oct our group of 11 stayed at this hotel, the location is convenient to go to the BCC mall and JC supermarket but the road to the hotel is too small. Big bus cannot go in but thats all right cos we are not carrying heavy luggage. The shock came only the next day when we went down for breakfast. which is from 6 am to 10 am At 8.30 am there was a huge crowd. The dining area is not very big. The variety is poor. They only have porridge, Cereal (2 types) bee hoon, fried rice, some nuggets, tempeh, hash brown. some fruits.
The queue for omelette or sunny side up was long!! 15 people queueing and it took a long time for each person to finish his order as each one orders at least 3 orders, eg 1 omelette, 2 sunny side up and 1 scrambled Egg. I queued for a good 15 minutes before giving up. I asked for the Manager of the restaurant. - No where to be found. they said he does not work on Sunday! Wow, this is peak period and no one to oversee their operations! . Same for the Hotel counter at check out ! No Manager in attendance. I took the Asst Director's contact and will write to him.
I have never been to a hotel where there is not only insufficient food but also cutlery, cups, plates. and not enough table to sit ! Guests were pouring in and tables were not cleared. They clearly dont have a plan to have the breakfast properly managed. All fighting fire ! The staff are courteous but the breakfast situation was badly managed.
Wont recommend this hotel to anyone to stay here ! We went away feeling hungry. Not value for money! - Better go out of the hotel to eat. and dont pay for the breakfast but we bought from Deal.com. clearly bad deal!!!!

Room Tip: - they canot accommodate request for a queen size bed. - gave 2 singles. and request for extra bed they only dump a mattress to you. Not a bed that you pay for !!
  • Stayed: October 2013, traveled with friends
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4  Thank gingercat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

It was a great experience....service was good....the only setback was the heater doesnt work in room 502 and also the walls are thin...that you can hear sounds coming from the next room toliet.....Breakfast was awesome in Batam context....so nothing to complain about....2 mins walk to BCS mall where the supermarket is selling at a cheaper price compare to Megamall....and also they have a food court next to BCS mall.......

  • Stayed: October 2013, traveled with friends
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3  Thank GreenBat520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

Stayed at executive suite (#536) for 2 nights in Oct'13. Hotel is new hence very clean. Large room with ample space to accommodate extra beds. Also come with dining table for 4 all laid out. View of surrounding residential and business premises in Nagoya. Aircond is via single unit but adequately cooled. Breakfast spread was so so. Check-in and check-out were quick. Staff were generally courteous and friendly. Located 2 mins from BCS Mall where there were many restaurants to choose from. Hotel van cost IDR100,000 to/from airport and IDR800,000 for 10-hour booking to take you around Batam island.

  • Stayed: October 2013, traveled with family
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3  Thank Hasmil Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013 via mobile

It is a new hotel but some fixtures in the room have started to fall apart ie. shower holder, toiletries holder, etc. The room has no fridge and wifi constantly needs logging in. Breakfast was chaos. Not enough food and staff to serve the crowds. The egg station has only one chef with one pan but two stoves. Overall a horrible experience.

The best thing about this hotel is that it is just a street away from BCS mall.

Stayed: October 2013, traveled as a couple
1  Thank mirror01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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