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“Great Hotel, Awesome Service”

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Swiss-Belhotel Harbour Bay
Ranked #6 of 98 Hotels in Batam
Certificate of Excellence
Yishun New Town, null, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Hotel, Awesome Service”
Reviewed April 1, 2013

My Girlfriend and I were offered the "Easter Weekend Package" by Swiss-Belhotel. And it was my girlfriend's birthday on Good Friday. The Ferry Trip was sleazy plus the jam at the Harbour Bay Terminal Customs was so frustrating. My Girlfriend and I were so worn out due to the heat, delays etc. When we stepped into Swiss-Belhotel, we were welcomed by the awesome staff of the hotel, especially "Christina" - Reception. We got to check in an hour earlier than expected. The hotel room is huge and we felt ambiguous, for a moment we thought we were checked into the wrong room, top floor, near to the lift lobby, super spacious room for a super low price. "Christina" surprised my girlfriend with a small birthday cake to our hotel room right after we settled down. Although the hotel cafe's variety of food is very limited, but each of these food items are both great looking and awesome tasting, preparation must have been done with assiduity. All the staff in the hotel (including security and cleaners) were so friendly and ever smiling. The highlight of my entire trip to Batam will be the stay in Swiss-Belhotel. The most felicitous / commodious phrases of words I would use to describe our overall experience with Swiss-Belhotel; Sibeh Song, Song Song Kau Ju Rong, Mou Ta Teng, Lumber One etc.

Room Tip: Just get the Grand Deluxe Room, spend a little more for a weightier experience.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrJemHan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, May 30, 2013
Batam, 31 May 2013


Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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632 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Thai first
  • Any
English first
SIN
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 31, 2013

Only 3 minute walk from Harbour Bay ferry terminal in a safe location (gated compound part of the Harbour Bay complex which includes a shopping mall, ferry terminal, hotels and commerical buildings). In the immediate vicinity, only Harbour Bay Mall which is sparsely populated with some retail shops. For real shopping you have to take a taxi (5 min, 40k rupiah) to Nagoya Hill.

For great and cheap seafood, walk 3 minutes to the Harbour Bay ferry terminal where there is a row of seafood restaurants popular with both locals and tourists. A good Chinese-style seafood meal for 2 costs around SGD 30, cheap by Singapore standards.

The hotel itself is new and in soft-opening phase. Rooms are large and comfortable with new fittings and furniture. The bed is huge and comfy. TV is really large as well. Bathroom is almost as big as a hotel room in Tokyo!

However, the quality of fittings in the bathroom are not so good for a new hotel (some wear and tear) though all in working condition.

Buffet breakfast was excellent with live cooking stations.

Overall, a good comfortable stay at very reasonable price. This hotel is definitely top in class in Batam, where most city hotels are rundown and old.

Stayed March 2013, traveled as a couple
Helpful?
4 Thank ratsalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, January 14, 2016
Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your kind feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you had a pleasant experience while staying with us. Thank you for bringing to our attention regarding the bathroom maintenance, we will review again and do improvement effort on it. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is a gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.

With Kind Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level 5 Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 22, 2013

The hotel is almost brand new. It located at a quiet place at the Harbour Bay and very close to the ferry terminal. The room is well furnished - flat screen, comfortable bed, bathroom amenities and wifi. It's the best room that I have had among the hotels that I have stayed in Batam even though its not as large as some. My room faced the inner side and as such it was quiet. The breakfast buffet has enough varieties for everyone. Service level was good and staff are friendly. The lobby area is cosy and airy with interesting design furnishing. Nice live music at the lobby at night. The hotel is only 5 minutes walk to the rows of seafood restaurants. If you want to go shopping, Nagoya Hill is only about 5 minutes drive from the hotel. There is a shopping mall near the hotel but there's nothing much there. If you feel like having snack, JCo Donut is just next door. Will definitely stay at this hotel again and I love the strong wifi in the room.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ajghazali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, March 26, 2013
Batam, 27 March 2013


Dear Mr. Ghazali,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate your comments and have been forwarded to our staff and team . Indeed it is a new hotel in Batam. Located just 5 minutes walk from Ferry terminal through city walk and surrounded by shopping mall, stores, café and other entertainment complex and we often receive good comment regarding the service of our staff.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam . Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 18, 2013

Th service provided was first class the moment we check-in to the moment we check-out, every whim, desire and need is taken care of. The room is perfect - spacious, comfortable and excellent. The service at Swiss Cafe is of high standard with friendly, helpful and courteous staff. The food is amazing in both taste and value for money. This is a truly exclusive and luxurious getaway. We will come back for a second stay!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FarahHasinah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, March 26, 2013
Batam, 27 March 2013

Dear Ms. Farah,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate your comments and have been forwarded to our staff and team . Indeed it is a good hotel for mice, business and leisure. Located just 5 minutes walk from Ferry terminal through city walk and surrounded by shopping mall, stores, café and other entertainment complex and we often receive good comment regarding the service of our staff.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed March 3, 2013

Nothing special, since this hotel new lot facilities haven't finish.
Food just ok, not really nice.
i ate the cheese cake and the taste not so nice,
room to small
But since i stay 1 night only then ok lar

Room Tip: Lot seafood around here
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, January 14, 2016
Dear Valued Guest,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your kind feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

Thank you for bringing to our attention regarding our pastry quality, we will do a review again and do improvement effort on it. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is a gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.

With Kind Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 19, 2013

The location is excellent as its 2 mins walk connected to harbour bay ferry terminal, where you can find a stretch of seafood restaurants and pubs. Fabulous ambience at fabulous price. A table with 9 dishes of seafood cost only S$60 for 4 pax! Unbelievable when we saw the bill. Beers cost the same as a can of coke so its heaven for beer drinkers. There is a huge spa opening soon just opposite the hotel main lobby. It's a convenient getaway if you are looking for massage, food and drinks.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amy9610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wawan S, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, January 14, 2016
Dear Ms. Amy,

Warm regards from Swiss-Belhotel Harbour Bay, Batam!

Thank you for your kind feedback and taking the time to share on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is a gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to Swiss-Belhotel Harbour Bay, Batam.

Thank you.

With Kind Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Belhotel Harbour Bay

Property: Swiss-Belhotel Harbour Bay
Address: Jl. Duyung, Sei Jodoh | Harbour Bay Complex, Riau Islands Province 29453, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #6 of 98 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Harbour Bay 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more   less 
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