My first trip to Batam, booked online a few weeks back. The staff still call me on tues to confirm my booking.
To my horror, upon my arrival on Fri, I was told there was no rooms available for me! System error they claimed! So, I was asked to move to another hotel. When I asked him back, "what if I refused to move?" He just replied "sorry!" & return my credit card..
Ok, reluctantly I moved to another hotel for 1 night, & the staff told me that I can go back the next day at any time & the room will be ready by then. We went back at 11am, & another counter staff told us that" oh, sorry, the room will be available only at 2pm"
Only after we made a fuss then the staff realized that there is a room available & allow us to check in....
As an apology, the counter staff offer to let us have a complimentary stay, which well was just said only with no actions at all...
Total disappointment.... Don't think I will ever go back again.
Harbour Bay Mall that was opposite has only a few shops open.. Not worthwhile a visit.
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