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“Nice” 4 of 5 stars
Review of Hotel Novotel Batam

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Hotel Novotel Batam
Ranked #28 of 90 Hotels in Batam
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591 reviews from our community

Traveler rating
    81
    244
    182
    51
    33
See reviews for
136
97
37
146
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Level Contributor
89 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed January 18, 2013

I usually stays at Novotel particular for my business trip, and I'm also a Le Club Accor member. Therefore when I have to visit Batam island for 2 nights, I asked my travel agent to book a room in Novotel. Surprisingly I found that Novotel in Batam is a very old hotel. My room is at 4th floor and the room was a bit dusty, bed and all furnitures need to be refurbished as well as the carpet and curtain. The mattress was very thin. Looks like the room was never been renovated for more than 10 years.
To be fair the hotel location was okay and the breakfast options was acceptable, but service attitude from the hotel staffs was average, not as warm as my other Novotel experiences.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank sonnych j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 6, 2013

Back after few years..Pretty much the same as before with.$176 for a suite it way too xpensive.Wifi is available in mostly part of the hotel.The food is great whether at breakfast or dinner. Front desk need to smile more.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Ryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 31, 2012

Stay from 29 to 31 Dec 12 (2 nights), below my review:
Room (exe superior) - big and clean with good wifi strength. Safe, hair dryer, 3-pin socket, kettle, complimentary 2 bottles of water (daily), toothpaste etc are provided.
B/F - Sunday morn pretty messy, tables not clean up fast enough, not enough glasses for drinks, look understaff, Monday morn ok due to less crowd, better service. Food not bad tough selection pretty limited.
Shuttle service: Only 3 timing available one way trip to shopping malls. Miss it, gotta call taxi via the counter which charge higher fees as from road side.
Restaurant - very limited items on menu list. There is also 1 japanese rest. Can go to nearby behind harbor bay terminal (5min from hotel) to have seafood dinner (open at 5pm) at restaurant Wey Wey (reasonable price) but have to pay RP40,000 taxi fare for 5 min ride. Usual is RP25,000. There are also a few others seafood rest along the coast.
SPA - a great disappointment in term of service n ambience. A far cry from Spa secret (near Nagoya hill mall) standard for the same pricing. Counter lady not that friendly, lack professional image, Room is small, dense, not so clean tower, small massage bed with irritating noise when masseur step on it, bathtub make from pebblestones, not inviting at all. Took 90 min Hotstone massage, was burn twice by the super hot stones, the masseur should at least check before applying on my skin. Massage seem to be in a rush, not relaxing at all. Worst she was coughing from start to end ! Ask for receipt, the counter lady don't even have a pen, endup i offered mine, what a joke. Went to use the toilet at the rooms end, stinky urine smell reach my nose before I even reach the door, worst flies is flying around in the toilet. All mood kill by such sub-standard service. Really hard to accept such low level spa standard from brand name Novotel ! No wonder Spa Secret, Isabella n Eska all fully booked while the rooms are empty at the hotels !
Swimming pool - Pretty limited space (indoor only).
Conclusion: A nice place to stay but definitely NOT the hotel SPA.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Panda9830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Batam

Property: Hotel Novotel Batam
Address: Jln. Duyung | Batu Ampar, Riau Islands Province 29453, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel

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