Stay from 29 to 31 Dec 12 (2 nights), below my review:
Room (exe superior) - big and clean with good wifi strength. Safe, hair dryer, 3-pin socket, kettle, complimentary 2 bottles of water (daily), toothpaste etc are provided.
B/F - Sunday morn pretty messy, tables not clean up fast enough, not enough glasses for drinks, look understaff, Monday morn ok due to less crowd, better service. Food not bad tough selection pretty limited.
Shuttle service: Only 3 timing available one way trip to shopping malls. Miss it, gotta call taxi via the counter which charge higher fees as from road side.
Restaurant - very limited items on menu list. There is also 1 japanese rest. Can go to nearby behind harbor bay terminal (5min from hotel) to have seafood dinner (open at 5pm) at restaurant Wey Wey (reasonable price) but have to pay RP40,000 taxi fare for 5 min ride. Usual is RP25,000. There are also a few others seafood rest along the coast.
SPA - a great disappointment in term of service n ambience. A far cry from Spa secret (near Nagoya hill mall) standard for the same pricing. Counter lady not that friendly, lack professional image, Room is small, dense, not so clean tower, small massage bed with irritating noise when masseur step on it, bathtub make from pebblestones, not inviting at all. Took 90 min Hotstone massage, was burn twice by the super hot stones, the masseur should at least check before applying on my skin. Massage seem to be in a rush, not relaxing at all. Worst she was coughing from start to end ! Ask for receipt, the counter lady don't even have a pen, endup i offered mine, what a joke. Went to use the toilet at the rooms end, stinky urine smell reach my nose before I even reach the door, worst flies is flying around in the toilet. All mood kill by such sub-standard service. Really hard to accept such low level spa standard from brand name Novotel ! No wonder Spa Secret, Isabella n Eska all fully booked while the rooms are empty at the hotels !
Swimming pool - Pretty limited space (indoor only).
Conclusion: A nice place to stay but definitely NOT the hotel SPA.
- Official Description (provided by the hotel):
- The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more less
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- Also Known As:
- Novotel Batam
- Hotel Accor Batam
- Batam Novotel