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“Not a very pleasant stay”
Review of Hotel Utama

Hotel Utama
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Hotel Utama
Ranked #21 of 46 Batam B&B and Inns
singapore
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not a very pleasant stay”
Reviewed July 3, 2012

Went there with our preschool child...our experience are as follow:

Cleanliness:terrible....the bathroom tiles are dirty..water seeps out whenever you use the bathtub and that makes the floor area kinda flooded..if you are not careful enough..you may slip and fall.
If there are any beverage spill..they don't bother to clean it...the cups were unwashed...the room floor are dirty(after so called daily room service cleaning)

Bed sheets are quite in a bad shape...it makes you itch as the surface of the bed sheets has been damaged...

Food:average

Staff: some housekeeping staffs and F&B Staff are helpful but the laundry service are horrible...no proper care for the garments...but if you have no choice but to send it ...pls don't ..as there is no laundry list for you to leave a special instruction..they only provide the laundry bag but no laundry list for you to inform them in anything in regards to the laundry matters

Location:very near to DC mall...quite far from Nagoya hill(matahari shopping mall)

Ambience: neutral....



No Internet connection...however are generous with mineral water

Not recommended at all

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jangankepoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
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    1
    6
    0
    4
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5
Couples
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Solo
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3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed June 23, 2012

Stayed here with my family and relatives for my mum's birthday. My auntie arranged for us.

Nice cozy hotel located near DC mall. I dont fancy that mall as i prefer Nagoya mall instead. But then location was good for all my family members.

Hotel is cheap n busy with free internet access all around the hotel. There is massage parlour but nothing like a true spa like tempat senang, secret spa n so on. Karaoke lounge is available at the lobby. Many choices of music you can choose from like in SG. Breakfast and overall service of staffs was good too. Security of hotel is good too.

Ask me if i would stay there again....yes with my family of course hehe....

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Asiadreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 9, 2012

We booked 2 rooms a family suite and a junior suite. Both rooms were simple. There is no swimming pool. Though there is a jucuzzi just 2 both separated from each other male in a room and female in the other. We were given just 2 breakfast coupons for the family room and 2 for the junior room. Though the rooms were for 4 persons and 3 respectively. Rooms number 321 and 322 were not that big. As said in agoda website it was suppose to be 56 sqm which seemed to About 25sqm only. However it was alright but not what I expected. The prices seems to be the same booking directly from utama walk in rate.

Room Tip: Room 321 junior suite was 1 queen and 1 single bed. Room 322 family suite was 2queen size bed room...
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gani S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Utama

Property: Hotel Utama
Address: Complex Paradise Centre Blok F, No 1, Riau Islands Province 29444, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #21 of 46 B&Bs / Inns in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Utama 3*

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