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“Moulds”

Lamoist - Layers Batam
Ranked #6 of 23 Shopping in Batam
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Owner description: 'LAMOIST' formerly 'Layers Batam' layer cake is proudly made from carefully selected finest local and imported ingredients solely to satisfy your taste buds. For best quality please preorder by our toll free number or whatsapp us- * We are in process of changing name to LAMOIST since there are at least 5 counterfeiter shops who are using the LAYER/LAYERS name in the malls now. Our 'Lamoist'kue lapis is different from kueh lapis from other part of Indonesia which usually has a hint of 'spekoek spice'. It is unique, with pure Australian butter as the main ingredient to form the rich moist layers, baked layer by layer to perfection, the LAMOIST way. Quick Note : Be alert that there are Lamoist and Traditional grade of Layers kue lapis, which can be easily identified by its box and top print. Please check out our website for more details.For delivery orders during weekends, we would recommend you pay in full, so there's no need for you to wait in the hotel lobby since the delivery guy and the sales is different guy, and will not recognize you. We would usually pass the cakes to the receptionist or concierge, at which you can later pick up at the time of your convenience. We apologize for the tight arrangements.
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Moulds”
Reviewed February 25, 2014 via mobile

Visited the Nagoya branch.
Negotiated for a better price due to bulk purchase. We saw the newer batch coming in and requested to have that batch. They refuses saying its all the same. They opened up the box and we saw part of the cake is mouldy & they just wipe it off. We requested to change it...& they said the same thing that all the same... But after some argument, they changed one of the box. We wanted to change all of them & they said same old thing.., all the same n its also abit mouldy... Same old thing again, refused to change saying its sold at discounted price. Finally they just ignore us , meaning they do not want to do our business.
So we left the stall....
Basically with this kind of attitude and this kind of quality., I dun think I will buy from them ever again

Helpful?
Thank Summerhazel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAMOIST, Manager at Lamoist - Layers Batam, responded to this review, February 26, 2014
Dear Summer Hazel,

It's Joe here. Its a great concern to hear that you have such a bad experience in Batam. We take good service greatly and will not tolerate such actions if its by our LAMOIST LAYERS BATAM Sales attendant. Thank you for sharing, I wonder if you can help us reaffirm the detail by email to service@layersbatam.com on (1.) Date & time of visit (2) Which outlet? The RED or ORANGE colored? or by whatsapp to +628111111778

By the way, we will NEVER has an on-the-shop mouldy cake as we have freshness warranty, and we use FIFO as well. on weekdays, cake stay maximum 40 hours on the shelves, while on weekends, they are 100% less than 24 hours. Most of our customers got hot / fresh from oven cakes.
In any case, we may have some 'dark spots' due to shallow layers which definitely looks like a moldy cake in which might be your case. If you can email me, I would be able to show you the pictures. However, in regards to the attitude, please help us with more info so we can educate and avoid such cases in the future.

Thank you very much !!

Best Regards,
Joe
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Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Level Contributor
63 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
“Very Delicious cake!”
Reviewed February 23, 2014 via mobile

I have never eaten alot of kueh lapis before but layers really make delicious ones. Bought 1 lamoist and one chocolate, they taste so good to me that I can eat them everyday.
Price wise they are so much cheaper than in Singapore and the next time I come batam I will make sure to buy them again.

Helpful?
1 Thank Xive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAMOIST, Manager at Lamoist - Layers Batam, responded to this review, February 26, 2014
Dear Xive,

Thank you for your review. We are glad that you love our cakes. Please whatsapp or email us on your next trip. We can deliver direct to your hotel or you can pick up for pick ups at terminal for your convenience :-)

Cheers,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
“Thumb Up!”
Reviewed December 25, 2013 via mobile

Batam Layers Cake don't allow people to visit their factory but there are 6 outlets across batam which you can't missed.

We order via Nagoya Hill Mall outlet for delivery to hotel. They are very prompt in delivery and most importantly, the lapis are fresh and pipping hot from kitchen. Thumb up for the good service and the quality.

Helpful?
1 Thank Atbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAMOIST, Manager at Lamoist - Layers Batam, responded to this review, December 29, 2013
Dear Atbh,

Thank you for your review. Its Joe from Lamoist Layers batam here. 'll let the girls and guys know of your comments. They are sure to be very happy that their works hit the mark !! We are always striving to provide the best and consistent quality + service.

In regards to the visit, we actually permit visits, but with appointment. Were you the one who whatsapp me? If not, You can always reach me on +628111111778 to arrange kitchen visit. However, during peak season / times, we might not hold such visit :-)

Best regards,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Johor, Malaysia
2 reviews
“Best Lapis Cake in Batam”
Reviewed November 18, 2013

Probably the best Lapis cake in Batam, some say in Singapore and JB too...
Anyway.. its a must try, especially when there are so many of similar Lapis Cake around Batam, the question will always be "which is the best of them all?"
You can always strike a balance between Price and Taste with this...
there you have it...
Reminder: some tour guide may deceive you.. you give the tip, you get what you deserve..

Visited October 2013
Review collected in partnership with this attraction

Helpful?
Thank Kee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAMOIST, Manager at Lamoist - Layers Batam, responded to this review, November 24, 2013
Hi Kee S.,
We are thankful of your review and is delighted to know our fans has expanded to JB :-) We always strive to maintain the cake quality and also best service to our customers.
You are right that there are numerous lapis seller in Batam now, but we are the only one with freshness guarantee and also direct certification from Golden Churn Australia/NZ. Due to great support of our LAMOIST lovers, we are able to ensure 'no preservatives' policy to our cakes. Without the many supports of our customers such as you, one will not able to ensure no preservatives, as there will be too much leftovers :-)
And yes, we do not co operate with any tour/travel/taxi, cutting the cost of middleman, which is the sole reason we can ensure the quality of ingredients used in our cakes. If we agreed to them, we might have to double the price.

Well, thank you very much -

Best regards,
Joe
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Singapore, Singapore
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
“Layers Kueh Lapis Batam”
Reviewed November 18, 2013

The first time vist to Batam that I have tried the Kueh Lapis was during after a staff retreat during January 2013. We went for shopping at Noyago Mega Mall where we tried a sample of the Kueh Lapis at the Layers outlet near to A & W and found it delicious and brought back a few back to Singapore. My families and friends liked the Traditional Kueh Lapis very much that we brought back. This time round in Nov 2013, we decided to vist Batam again and we pre-ordered through e-mail found at web-site and the 4 boxes of Traditional Kueh Lapis were delivered to my hotel and we make payment after the Kueh Lapis were delivered to the front desk at the appointed time. The only setback was that we need to call Layers to inform them about the room number when we arrived at the hotel. But we tasted the best piping hot Kueh Lapis that were delivered to us. Everyone really enjoyed the delicious Kueh Lapis that we brought back to Singapore. Will go back to Batam for more Kueh Lapis the next time.

Visited November 2013
Review collected in partnership with this attraction

Helpful?
5 Thank Leong D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAMOIST, Manager at Lamoist - Layers Batam, responded to this review, November 24, 2013
Hi Leong,

Thank you for your warm review. We are glad you and your friends enjoy the Traditional Layer Cakes. Have you tried our premium lamoist? I m sure you will love it even more- Rich genuine Golden Churn butter inside:-) We are the only one in Batam with formal certification from them -
Also, did you know that our hotline 08001LAYERS/08001529377 is a toll free hotline? zero charge when calling us from hotel. Alternatively, you can quote your hotel registration name during your ordering stage, we can check out your room number from there if you are busy.:-)

Hope to serve you again soon. Have a great day ahead.

Warm regards
Joe
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