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“BCC Hotel” 4 of 5 stars
Review of The BCC Hotel & Residence

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The BCC Hotel & Residence
Ranked #16 of 90 Hotels in Batam
SG
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“BCC Hotel”
4 of 5 stars Reviewed August 5, 2014

Overall a pleasant stay, clean throughout the hotel and attentive door personnel.
Room on the 20th storey was spacious & everything was working well.
If i were to nitpick, it'd be that the food quality at the coffeehouse (where buffet is served) wasnt up to scratch. The egg station cook was a bit idle, not wanting to prepare omelettes to guests' request. The sausages and ham served was of a low grade. One of the juices was way too dilute. And coffee wasnt exactly hot.....
The rating above is little odd - i want to rate as Good but it's a jump frm Average to Very Good!

Room Tip: Do request for a room on the upper levels to enjoy nice views For non-smokers, you can opt for a no...
See more room tips
  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank kennsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 8, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear Kensann,

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel facilities that need updating.
It is a pleasure to announce that we will be implementing some upgrades of our hotel facilities and our main priority is to be able to offer a very well-maintained service and the most friendly atmosphere.
Thank you for mentioning the spacious room.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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596 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 29, 2014

This is my second time to visit Batam. The Hotel is centrally located. No problem for shopping, food and spa. The room and toilet is very spacious. The breakfast is ok. I havent checked the pool but my friend told me it was nice (including the sauna). They never fail to remind you on your check out time. I would highly recommend this hotel.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
2 Thank Aimee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 8, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Ms.Aimee,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 25, 2014 via mobile

Everything is prefect with its bed,room, rain shower and it's big flat screen tv. Concierge is great and they never fail to open doors for you and greet you too! Every1 is very good except for this Front desk lady around 40+ With abit of flesh, I check in on 23july around 5pm is not helpful and show me face when I want to use my credit card for deposit and I dunno why when every hotel is accepting it. That is why I only give four star for its service. FYI deposit is SGD 50 or 300k rupiah
Open air food court is just behind the hotel with Bcs mall just beside it, opposite e main door no 3 of Bcs mall there is a eaten eating house which serve reali good fish soup boil w yam and it's a must try!

Stayed July 2014
Helpful?
Thank Fannk0h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 8, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear Fannkoh,

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel service that need improve. Friendly service and bring the guest have a great experience vacation is our policy. We do apologize with unfriendly staff. We would be improve and make your second stay a better one.
Thank you for mentioning the great furniture.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2014 via mobile

The hotel facilities is good....it is convenient with a 1 min walk to the food court which located below the hotel and a 3 min walk to the BCS mall...they serve good breakfast....definitely will be back to stay again

Stayed July 2014, traveled with family
Helpful?
2 Thank Hilarytan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 8, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!
Dear Mr. HilaryTan,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 9, 2014

I think BCC offers a great location. Centrally located, and it's 3 mins away from the shopping mall (literally next to the hotel) and it's another 3 minutes walk to the open air food area where you can get cheap and good seafood.

They've huge and clean rooms.

Definitely a great getaway. I always return to BCC when I'm in Batam.

Room Tip: For families, you can opt for 3 bedrooms apartment.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank annatengx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 8, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!
Dear Ms.Anna,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2014 via mobile

Majority English speaking Staffs that is great , breakfast nice aceptable international style. Very spacious Room for triple sharing suite .But toilets no hair dryers , shampoos, shower gels, conditioners, is too tiny.

Stayed July 2014, traveled with family
Helpful?
Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 8, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!
Dear Maomao,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 6, 2014

Room and bathroom are spacious, clean as well. The swimming pool is nice with a sauna room inside changing room. Did not get the chance to use the gym facilities but looks new. Buffet breakfast is ok with Indonesian and American spread. Nearby is BCS mall for shopping as well as cinema and ktv for spending time.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank AhNix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 8, 2015
Google Translation
Salam Hangat dari The BCC Hotel and Residence Batam!!

Yth. Ibu Kristin,

Terima kasih telah membagikan pengalaman Ibu selama menginap di The BCC Hotel & Residence.

Kami sangat senang Anda memiliki pengalaman yang baik ketika tinggal bersama kami. Jika ada kekurangan, kami akan berusaha untuk menguasai.

Kami berharap untuk menyambut Ibu kembali ke The BCC Hotel & Residence segera.

Salam,

IB Santoso,
General Manager
The BCC Hotel & Residence
Jl.Bunga Mawar, Balok Kusuma
Batam - Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The BCC Hotel & Residence

Property: The BCC Hotel & Residence
Address: Jln. Mawar, Riau Islands Province 29442, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #16 of 90 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
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