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“Amazing apartment under $200 per night for a family of 4”

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The BCC Hotel & Residence
Ranked #21 of 98 Hotels in Batam
Singapore, null, Singapore
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Amazing apartment under $200 per night for a family of 4”
Reviewed March 7, 2014

Booked the apartment online and got an amazing deal. The service apartment is just next door to the BCS Mall and night food market. The 2 bedroom apartment comes with a large living room, kitchenette, a dining table for 4, 3 LCD tvs and a sofa which is comfortable enough to sleep on if you are a group of 5 travellers.It even comes with a shoe cabinet that can fit close to 30 pairs!! The apartment was simply perfect. It really feels like a home away from home. Breakfast was international and comes in great varieties. No complaint there either. The best WIFI coverage offered by Batam hotels to date. Friendly and accommodating staffs. Definitely will make this apartment my 1st choice for future visits.

Room Tip: A 2 bedroom apartment is suffice for a group of 6. Living room spacious enough for 2 extra beds.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DinaIzwan96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!
Dear Dinalzwan,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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697 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 3, 2014

The location of the hotel is great, but the service and We stayed here for 3D2N as part of a package tour. The premiere suite looks new, but the safe and the jacuzzi are not working. (1) Room Deposit Safe: We contacted the reception about the room safe, and waited almost an hour for them to change it. However, the replaced safe was not wall-mounted and can be easily removed. (2) Staffs were slow in their service during check-out and check-in, they could manage the crowd better by opening up more counters instead of just 2 staffs, while the rest stand by and did nothing.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TobyNg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear TobyNg,

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel facilities that need updating.
It is a pleasure to announce that we will be implementing some upgrades of our hotel facilities and our main priority is to be able to offer a very well-maintained service and the most friendly atmosphere.
Thank you for mentioning a great location.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 6, 2014

Stayed for a night at their apartment with family of 6 including 2 young kids. Overall experience was good and will come back again.

Arrival at hotel: Apart from missing our request for a pickup from the ferry, the greeting at the hotel is generally alright. Frontline staffs could be better trained to handle the check-in but it was still a quick one thus I'm ok. Luggage service was quick and painless as well.

Room and gym/pool: Requested for additional towels and it came within minutes. Room was clean and neatly kept. Gym is just beside pool, both is alright.

Checkout: If you are a traveler you'll know there's going to be a long wait just before 12 noon thus go slightly before that and you'll be fine.

Tips: there is an open concept food market just behind the hotel, it seem to be operating in the evening. Go try it :)

Room Tip: Not sure about it's room but the apartment is good and i will be back with family again.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChrisYap2471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!
Dear Mr.Yap,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 1, 2014

Stayed 2D1N with this hotel as part of a package tour. As there were four of us, we got "upgraded" to a 2BR apartment.

I don't see how this was an "upgrade" because (1) the kitchen is pointless since there's no microwave or stove, (2) the toiletries provided were only for one person per bathroom (2 bathrooms in all), and (3) where is the hair dryer? We had to call housekeeping to loan us one (for free) but it makes no sense when there's a hair dryer provided in the hotel room (we checked with a couple who was staying in the hotel room). Also, the apartment was not carpeted, taking away the luxury factor that came with the hotel room. Nevertheless, it's something to consider if you have kids and don't wish to cramp up in a hotel room.

Other than that, the location is superb with the BCS mall and a night food market (cheap and good food) just next door. The staff was very friendly, all smiley and polite. The waiting time for lifts was slightly longer than desired, especially during peak hours (read: breakfast and check out time).

Will I stay here again? Possibly, but in a hotel room.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jyyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear Jyyan,

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel facilities that need updating.
It is a pleasure to announce that we will be implementing some upgrades of our hotel facilities and our main priority is to be able to offer a very well-maintained service and the most friendly atmosphere.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 23, 2013

Stay for 1 night on 22 Dec at BCC due to good reviews from TA. Cast aside the advantages of this hotel, the negative sides are:

1) Front line staffs have to adopt a more warm attitude towards guests during check-in/out. They don't bother to inform us there's free wifi nor provides password voluntarily.

2) Toilet stinks at times. A kind of moldy and rubbish smell.

3) Bath room essential items are only prepared for 1 despite it's a twin room.

Nonetheless, I'll still recommend to stay at BCC for 1-2 nights simply due to it is beside BCS mall.

Hope the Management will take this as a heads up to maintain the hotel reputation.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Atbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear Atbh,

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel facilities that need updating.
It is a pleasure to announce that we will be implementing some upgrades of our hotel facilities and our main priority is to be able to offer a very well-maintained service and the most friendly atmosphere.
Thank you for mentioning a good location.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batam, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 18, 2013

yes this hotel had good location. but how can a 4 star hotel have such bad services, bad attitude of all staff, bad reservation, all super very bad !
first we checked with hotel reservation department, they said still got the rooms, when we are going to process booking, they said hotel is fully booked. and do not want to admit what they had said. We are angry with this. Do not stay this hotel. Bad services at all

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Santi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear Ms.Santi,

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel facilities that need updating.
It is a pleasure to announce that we will be implementing some upgrades of our hotel facilities and our main priority is to be able to offer a very well-maintained service and the most friendly atmosphere.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Batam hotels

Singapore, Singapore
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 8, 2013

The hotel is located right next to BCS Mall which has Golden Truly department store and Hypermart as the anchor tenant. There are lots of cafes in the mall selling local and western dishes and there is KFC and BFC (Best Fried Chicken), the local version of KFC . A lot of bubble tea stores have also opened at the mall recently, like Ding Tea and Black Balls.There is also a A2 outdoor food court next to BCC too. So finding food is never a problem if you stay in BCC.

The hotel breakfast is not too bad with porridge, fried noodles, fried rice, bread and pastry corner, cereals, egg station, mee rebus station, soya beancurd, fruits etc. I think the soya beancurd is the most interesting among all the food items as you seldom find it in hotel buffet breakfast. Of course nothing compares to the breakfast buffet spread at Novotel Hotel Batam which is simply marvellous.

The rooms in BCC are very spacious and I like the see through bathroom and toilet. If you prefer more privacy while showering or doing your business, you can draw the blinds. They have a rain shower and normal shower option in the bathroom and the toilet bowl comes with bidet. The only thing I don't like is the shower gel and shampoo which smells horrible. They should provide better smelling shower gel and shampoo to improve the overall experience for the guests.

The outdoor pool is nice too with a jaccuzi pool which wasn't working, a kids pool and adult pool.

There are only 4 elevators that serve the whole block of hotel and residence. 2 are for hotel rooms from floor 12 onwards. 1 for serviced apartments from 2nd floor to 11th floor. I for staff use. The 2 for hotel guest keeps taking turn to break down during our stay so only 1 elevator is available for all the guests from 12th floor to 20 plus floor. We had to wait 15 min just to get to the lobby on one occasion.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cyrusho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear Mr.Cyrus,

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel facilities that need updating.
It is a pleasure to announce that we will be implementing some upgrades of our hotel facilities and our main priority is to be able to offer a very well-maintained service and the most friendly atmosphere.
Thank you for mentioning the great location.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The BCC Hotel & Residence

Property: The BCC Hotel & Residence
Address: Jl. Mawar, Riau Islands Province 29442, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #21 of 98 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
Reservation Options:
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