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“I will recommend this Hotel.” 4 of 5 bubbles
Review of The BCC Hotel & Residence

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The BCC Hotel & Residence
Ranked #18 of 94 Hotels in Batam
Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“I will recommend this Hotel.”
4 of 5 bubbles Reviewed November 4, 2013

Experience - Good.
Room - Huge. Clean.
Service - Everything was okay until they cut the lift service from 4 functioning lifts to just 2. 1 was only for their staff.
Location - Good. Near Mall.

I will recommend this Hotel.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kristine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!
Dear Ms.Kristine,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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655 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
manado
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 24, 2013

First time to Batam City, i got smoke attack. I take this hotel because i heard this is one best hotel in Batam. I stay in 17th Floor and from my room i can see almost entire batam city. Located in Nagoya, this hotel near from Nagoya Hill. This is Hotel with great service, clean and great location. Food is delicious and good room service. You can take money from ATM just beside parking area. Overall this is great Hotel.

Room Tip: Rooms on 10th floor above have a great view to Batam City
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wayan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Wayan,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

Hotel is located next to BCS Mall + food stalls are just behind the hotel. Very inconvenience especially when we have 2 very old ladies with us. Food is very cheap. Hotel staff are very friendly and polite. Buffet spread is above average. We rang housekeeping and their service is superb. Funny thing is one set of towels in the room when we have twin booking so the reason of calling housekeeping.

We booked 4 rooms (8 pax): 3 rooms are large, very clean and comfortable but the 4th room (where I stay) corner one is very dirty especially the toilet. It is very small, dark (black tiles) and so greasy. There is no shower curtain to stop the water from wetting everywhere. Worst there is no hook to hang our clothing. You can tell the room has not been dust nor wipe at all. Thanks God the beds are clean and comfortable. Due to just one night, we just bear with it - trying not to be a too picky Singaporean.

Otherwise the hotel is good, value for money and worth to return, if only my comment on my room condition is meet.

Room Tip: Do not take the 4 corner rooms - very small. The ratings have been pull down due to our corner room...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Chris2013Oct24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Mr. Chris,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

We do apologize in regard our uncleanest in your room.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SINGAPORE
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 21, 2013

Location - A+ Located just next to Shopping Mall, Food centers and massage places. It's another Nagoya City Mall if you must say. On my previous job, I have placed many clients in this hotel and clients are relatively happy. The General Manager, Mr Winston can be rated one of the best general manager in Batam. Very accommodating and always giving rooms for improvement. Staffs are also friendly and warmth. My family loves this hotel and always returning to the same place once coming back to batam.
I have personally stay various hotels in Nagoya City and what can i say.. It is indeed a good business hotel, good for couple, family and friends. For Solos, you won't be disappointed too.

Room Tip: Premier rooms which ending number 11 series are more spacious and if you are a couple you may book t...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ZOOMERs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Zoomers,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

Stayed in this Hotel for one night only and had a very comfortable stay. The rooms are large,clean and the beds very comfortable. The staff were were very friendly and polite. The breakfast was very nice. Very nice buffet style with plenty of choice of both Indonesian and Continental style food. Overall a lovely stay and being next to the Mall and a Food Court was just perfect location.

Room Tip: Go for a 'Super' room.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Liz B.

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

The BCC Hotel & Residence is a decent place that offers good value for money. It is a 10 minute taxi ride from Harbour Bay ferry terminal (or 15 mins from Batam Centre) and is centrally located - shopping malls such as DC Mall and Nagoya Hill Mall are a short taxi ride away while the BCS Mall is just next to the hotel.

Rooms
We stayed for a 1 night weekend getaway, and booked 2 deluxe suite rooms. Although the official check-in time stated was 2pm, we were pleasantly surprised that the room was ready for us just before noon. We were promptly assigned our rooms on the 21st floor. The rooms were spacious and comfortable. Each room was roughly the size of a squash court. The space between the bed and the TV console is big enough to fit another king bed and is perfect for kids to roll and around and play in. The aircon units were working fine, although some guests had complained about them in the weeks prior to our stay.

Only 2 gripes about the room. Firstly, the telephones did not have a directory for us to refer to which was confusing especially when we need to make room to room calls. Second, the toilets were generally clean and spacious but there was a lingering odour that smelled like sewage.

Facilities
The hotel has a decent swimming pool. The main pool was about half the size of an Olympic pool, with the depths ranging from 1.35m to 1.8m. There was a shallower pool next to it and a smaller jacuzzi-type area with warm water.

Buffet breakfast was served at the cafeteria on level P4. The food selection was limited and the quality and taste was nothing fantastic - nasi goreng, baked beans, sausages, eggs, fruits and some types of bread and pastries.

Wifi is available throughout the hotel. The staff at the reception will give you the password. Just log in and you're connected. The wifi strength and speed was quite good.

The taxi services provided by the hotel are affordable. A comfortable ride for 6 adults (without luggage) cost 50,000rp to a location like Nagoya Hill Mall and 65,000rp to the Batam Centre ferry terminal.

Service
Although the service was nothing to shout about, all hotel staff were friendly, polite and responsive.

Would definitely consider a return stay at The BCC during our next trip to Batam.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank f7rdaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear F7rdaus,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed October 9, 2013 via mobile

Next to the shopping mall, it's a pretty new hotel located at the city centre. Rooms are big & clean, people are warm and welcoming. Breakfast...hmm...nothing special, however the hawker centre nearby is highly recommended for seafood lovers.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kantkchau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Kantkchau,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The BCC Hotel & Residence

Property: The BCC Hotel & Residence
Address: Jln. Mawar, Riau Islands Province 29442, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #18 of 94 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
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