We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“My First Trip To Batam” 4 of 5 stars
Review of The BCC Hotel & Residence

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The BCC Hotel & Residence
Ranked #16 of 90 Hotels in Batam
manado
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“My First Trip To Batam”
4 of 5 stars Reviewed October 24, 2013

First time to Batam City, i got smoke attack. I take this hotel because i heard this is one best hotel in Batam. I stay in 17th Floor and from my room i can see almost entire batam city. Located in Nagoya, this hotel near from Nagoya Hill. This is Hotel with great service, clean and great location. Food is delicious and good room service. You can take money from ATM just beside parking area. Overall this is great Hotel.

Room Tip: Rooms on 10th floor above have a great view to Batam City
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank wayan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Wayan,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

596 reviews from our community

Traveler rating
    108
    245
    154
    36
    53
See reviews for
214
131
7
47
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 23, 2013

Hotel is located next to BCS Mall + food stalls are just behind the hotel. Very inconvenience especially when we have 2 very old ladies with us. Food is very cheap. Hotel staff are very friendly and polite. Buffet spread is above average. We rang housekeeping and their service is superb. Funny thing is one set of towels in the room when we have twin booking so the reason of calling housekeeping.

We booked 4 rooms (8 pax): 3 rooms are large, very clean and comfortable but the 4th room (where I stay) corner one is very dirty especially the toilet. It is very small, dark (black tiles) and so greasy. There is no shower curtain to stop the water from wetting everywhere. Worst there is no hook to hang our clothing. You can tell the room has not been dust nor wipe at all. Thanks God the beds are clean and comfortable. Due to just one night, we just bear with it - trying not to be a too picky Singaporean.

Otherwise the hotel is good, value for money and worth to return, if only my comment on my room condition is meet.

Room Tip: Do not take the 4 corner rooms - very small. The ratings have been pull down due to our corner room...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Chris2013Oct24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Mr. Chris,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

We do apologize in regard our uncleanest in your room.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SINGAPORE
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 21, 2013

Location - A+ Located just next to Shopping Mall, Food centers and massage places. It's another Nagoya City Mall if you must say. On my previous job, I have placed many clients in this hotel and clients are relatively happy. The General Manager, Mr Winston can be rated one of the best general manager in Batam. Very accommodating and always giving rooms for improvement. Staffs are also friendly and warmth. My family loves this hotel and always returning to the same place once coming back to batam.
I have personally stay various hotels in Nagoya City and what can i say.. It is indeed a good business hotel, good for couple, family and friends. For Solos, you won't be disappointed too.

Room Tip: Premier rooms which ending number 11 series are more spacious and if you are a couple you may book t...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ZOOMERs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Zoomers,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 18, 2013

Stayed in this Hotel for one night only and had a very comfortable stay. The rooms are large,clean and the beds very comfortable. The staff were were very friendly and polite. The breakfast was very nice. Very nice buffet style with plenty of choice of both Indonesian and Continental style food. Overall a lovely stay and being next to the Mall and a Food Court was just perfect location.

Room Tip: Go for a 'Super' room.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Liz B.

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 16, 2013

The BCC Hotel & Residence is a decent place that offers good value for money. It is a 10 minute taxi ride from Harbour Bay ferry terminal (or 15 mins from Batam Centre) and is centrally located - shopping malls such as DC Mall and Nagoya Hill Mall are a short taxi ride away while the BCS Mall is just next to the hotel.

Rooms
We stayed for a 1 night weekend getaway, and booked 2 deluxe suite rooms. Although the official check-in time stated was 2pm, we were pleasantly surprised that the room was ready for us just before noon. We were promptly assigned our rooms on the 21st floor. The rooms were spacious and comfortable. Each room was roughly the size of a squash court. The space between the bed and the TV console is big enough to fit another king bed and is perfect for kids to roll and around and play in. The aircon units were working fine, although some guests had complained about them in the weeks prior to our stay.

Only 2 gripes about the room. Firstly, the telephones did not have a directory for us to refer to which was confusing especially when we need to make room to room calls. Second, the toilets were generally clean and spacious but there was a lingering odour that smelled like sewage.

Facilities
The hotel has a decent swimming pool. The main pool was about half the size of an Olympic pool, with the depths ranging from 1.35m to 1.8m. There was a shallower pool next to it and a smaller jacuzzi-type area with warm water.

Buffet breakfast was served at the cafeteria on level P4. The food selection was limited and the quality and taste was nothing fantastic - nasi goreng, baked beans, sausages, eggs, fruits and some types of bread and pastries.

Wifi is available throughout the hotel. The staff at the reception will give you the password. Just log in and you're connected. The wifi strength and speed was quite good.

The taxi services provided by the hotel are affordable. A comfortable ride for 6 adults (without luggage) cost 50,000rp to a location like Nagoya Hill Mall and 65,000rp to the Batam Centre ferry terminal.

Service
Although the service was nothing to shout about, all hotel staff were friendly, polite and responsive.

Would definitely consider a return stay at The BCC during our next trip to Batam.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank f7rdaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear F7rdaus,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 9, 2013 via mobile

Next to the shopping mall, it's a pretty new hotel located at the city centre. Rooms are big & clean, people are warm and welcoming. Breakfast...hmm...nothing special, however the hawker centre nearby is highly recommended for seafood lovers.

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kantkchau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam!!

Dear Kantkchau,

Thank you for your kind feedback and taking time to share on Tripadvisor.com following recent stay at The BCC Hotel and Residence Batam.

We are glad to hear that you had a pleasant experience while staying with us. Our team will continue to strive for the improvement effort to exceed our guest satisfaction and your kind feedback is gracious commendation of our team.

Once again thank you so much and we look forward to welcoming you back to The BCC Hotel and Residence Batam. Thank you.

With Kind regards,

IB Santoso
General Manager
The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
93 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 2, 2013 via mobile

Bought a package which included ferry, transfer and hotel stay.

Location: Good. Walking distance to nearby food centre (which serves very nice chicken rice), shopping mall (nothing much in the mall but ok) and massage palour.

Service: Requested for inter linked rooms but was not granted. Not very flexible in this sense. Basically, we only use one room coz we jus want to spend time having gals night.

Breakfast spread is good with egg station but food in warmer are not really warm. Most food are not tasty...

Cleanliness: Clean... No complaint on this area.

Overall, for a night of getaway, this hotel is ok.

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank rainyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The BCC H, General Manager at The BCC Hotel & Residence, responded to this review, October 11, 2015
Warms Greeting from The BCC Hotel and Residence Batam.

Dear Rainy H.

Thank you very much for taking the time to write your feedback regarding your stay at The BCC Hotel & Residences.

On behalf of the management, please accept our apologize regarding your unpleasant stay recently at our hotel.
We have discussed and investigated with our team about your inconvenience cause.
We greatly appreciate your comments about some aspects of our hotel facilities that need updating.
It is a pleasure to announce that we will be implementing some upgrades of our hotel facilities and our main priority is to be able to offer a very well-maintained service and the most friendly atmosphere.
Thank you for mentioning a great location and cleanest.

Thank you once again and please accept our sincerely apologize for the inconvenience caused.
We are looking forward to welcome you again to stay at our hotel. We wish you have an excellent day ahead.

Best Regards,


General Manager

The BCC Hotel & Residence
Jl. Bunga Mawar, Baloi Kusuma
Batam – Indonesia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Batam hotels
0.0 mi away
I Hotel Baloi
I Hotel Baloi
#1 of 21 in Nagoya
4.5 of 5 stars 224 reviews
0.1 mi away
Gideon Hotel Batam
Gideon Hotel Batam
#20 of 90 in Batam
3.5 of 5 stars 169 reviews
3.1 mi away
HARRIS Hotel Batam Center
Show Prices
Show Prices
Show Prices
0.7 mi away
Da Vienna Boutique Hotel
1.0 mi away
Grand I Hotel
Grand I Hotel
#12 of 90 in Batam
4.0 of 5 stars 313 reviews
2.7 mi away
Harmoni One Convention Hotel and Service Apartments
Show Prices
Show Prices
Show Prices

Been to The BCC Hotel & Residence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The BCC Hotel & Residence

Property: The BCC Hotel & Residence
Address: Jln. Mawar, Riau Islands Province 29442, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #16 of 90 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Hotwire, Expedia, Hotels.com, Travelocity, Agoda, Priceline and Booking.com so you can book your The BCC Hotel & Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing