Booked 10 rooms, requested for all the 10 rooms to be on the same floor and was promise to by the reservation department the have all onthe same floor. Unfortunately, over promised under delivered, we are all seperated to 3 different floor.
Well, room was big, bed is comfortable. Near to a eating place behind the hotel. Not very near to the shopping mall. Swimming pool was ok.
Unlucky of us, Aircon break down in the afternoon, but no one inform us and even when we call the front office 3 times, their only reply is "We are checking". The understanding of English is very limited, when we were ask to transfer hotel after dinner and drinks due to the aircon break down in the mid of the night, I actually ask for the Front Office manager or the Duty Manager, the staff just stand there and say ok but not doing anything.
We never ever recommend or step into that hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotwire, Travelocity, Priceline, Asiatravel.com Holdings, Odigeo and Hotels.com so you can book your The BCC Hotel & Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.