This hotel is reasonable in terms of room quality. I paid for an upgrade to a bigger room as the pricing was very reasonable, good value. Location good an central. The rooms are clean, with a nice bathroom with jacuzzi bathtub. Bed was rock hard. I haven't stayed in may hotels in Batam so have nothing to compare it to. But there are issues here, mostly things like how long the elevators take, food standard, and staff training. I was unfortunate enough to get sick during my visit, and it was handled very poorly. I bled accidentally on the bed sheets after having recent surgery, on the way out, whilst rushing to the hospital the staff wouldnt let us leave without paying for the "damage" which was very distressing and poor timing, but they couldnt tell us how much to pay. I'd stay here again wityhout doubt, but just don't expect high service standards.
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