Due to sudden change in plan,I choose to cancel it but the hotel said it was their company policy that they can't refund but they did not make the cancellation policy make know to the consumer before booking.One thing to noted, you have to make FULL PAYMENT to get confirmation.
I would suggest booking via other platform that don't need full payment beforehand or stated the cancellation policy before booking
But the hotel did offer to make the postpone it or change it to spa which to me it is useless as I did not make any near future plan to go batam.
I will take this as a lesson for myself.
- Free Wifi
- Free parking